Get up to £100.00 of your purchase back
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Petplan Pet Insurance Reviews

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“I love Petplan — great service and good value for money” is just one of the positive comments left by members who have decided to write a review after buying pet insurance from Petplan through us. Other comments include “Petplan are great” and “quick and generous”.

When it comes to members obtaining their cashback, some have highlighted how theirs was slow to be confirmed, although others have clearly been pleased with their cashback experience. Some of the comments include “didn’t take too long for cashback to come through”, “fast payout — great” and “very simple and quicker than I thought”, while one review states: “Made insurance cover (a) much better price getting cashback.”

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Petplan Pet Insurance Reviews
friend icon seems ok I have not made a claim and hope I never wiil so can't say if they are good
  antheacarol | 26 Aug 2019 Report Abuse
friend icon Took longer than the average 4-8 weeks but paid out in about 12 weeks. Happy customer
  nicco706 | 11 Jan 2019 Report Abuse
friend icon Didnt' take too long for cashback to come through,although I did have to raise a claim before I did which was a bit annoying.
  robandchez | 17 Apr 2018 Report Abuse
friend icon Tracking was good but took almost 4 months to confirm payout. Not really faster paying!
  Valyyt73 | 25 May 2017 Report Abuse
friend icon Cashback is good but takes very long time to pay out despite the promise of 'faster payment'. took more than 3 months to payout
  sihan89 | 27 Dec 2018 Report Abuse
friend icon It's not a faster payer! It takes between 5-6 months to payout and often at a lower rate. However, the cover is include and includes non-emergency dental.
  buswine | 06 May 2020 Report Abuse
friend icon Supposedly faster paying, but took 5 months
  pinkie170 | 16 Feb 2020 Report Abuse
friend icon Very generous cash back, but it didnt' track and took such a long time to get it
  Jane_Mason | 31 Dec 2019 Report Abuse
friend icon Both times it didn’t track and it took months to retrieve through the complaints procedure.
  dean_golding | 15 Jul 2019 Report Abuse
friend icon Really slow paying cashback (4 - 5 months), and when they did, it was half the amount stated originally.
  nettle0809 | 14 Jan 2019 Report Abuse
friend icon Took longer than the average 8 weeks, was close to 18 weeks in the end and the amount went down by £20 when it finally got confirmed as Petplan had changed their amounts which I found frustrating otherwise all ok
  Sarahdigy | 26 Dec 2018 Report Abuse
friend icon Policy start date was August 16 but payment was not until Feb 17?? This was listed as a "Faster Paying" transaction. Almost 6 months !!
  EddieMc | 07 Feb 2017 Report Abuse
friend icon 5 months and still no payout...
  Adamfarrell | 19 Feb 2021 Report Abuse
friend icon Very bad with payback. Signed up for insurance in September 2019, cashback has been pending until now (January 2020) and has now suddenly been cancelled (without any notice). Insurance is alright though, but don't count on the cashback.
  Ammerins | 31 Jan 2020 Report Abuse
friend icon very disappointing, i've had to continually chase the cashback. The original amount listed was £61.61, but the amount actually paid out was £30, so all in all a very poor service.
  idriso91 | 06 Jan 2020 Report Abuse
friend icon Nearly seven months since I took out the insurance and STILL NOT RECEIVED MY CASHBACK
  davey5254 | 03 Aug 2019 Report Abuse
friend icon took months to arrive and was lowered drastically last minute
  numetal | 18 Jan 2019 Report Abuse
friend icon Very very slow to receive. Topcashback had to help
  Allison9 | 30 Dec 2018 Report Abuse
friend icon Payment took days short of 6 months to become payable & it was £10 less than advertised
  RosemaryD | 22 Dec 2018 Report Abuse
friend icon They take far longer to provide cashback than is advertised and they do not honour the amount that they are advertise they will give in cashback
  jalibhai89 | 06 Dec 2018 Report Abuse
friend icon Petplan insurance is great, but their cashback offer is a shambles. Took SIX entire months to pay out... absolute joke. 'Faster paying', yeah right. Don't be fooled!!!
  SammyPearson | 13 Aug 2018 Report Abuse
friend icon States 8 weeks to receive cashback. Still nothing after FOUR AND A HALF MONTHS!!! Con artists. Do not go with this co based on fake cashback offer. They clearly have no intention of paying out.
  SammyPearson | 02 Jul 2018 Report Abuse
friend icon It took 5 months for Petplan to pay the cashback
  Lisa_Hynes | 28 Jun 2018 Report Abuse
friend icon 3 weeks late so far, not sure why they're rated 'faster paying'. Not feeling confident after reading other reviews.
  roverschick | 15 Jun 2018 Report Abuse
friend icon Despite tracking, still waiting for payout way beyond the estimated time of 19 weeks.
  susieqknake | 26 May 2018 Report Abuse
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