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Ocado Reviews

Reviews and experiences from TopCashback members who have shopped with Ocado. Log in to review

Ocado Reviews
	No cashback Done twice and no cashback scammers
	Evo_28 \| 18 Oct 2025 Report Abuse
	When will get the cashback? First time that I never got the cashback, wonder if anyone has succeeded?
	hktasteuk \| 02 Oct 2025 Report Abuse
	They've NEVER paid me once They've NEVER paid me once, have shopped at least 5 times via TCB, disgraceful, should be removed from this site.
	kaz17 \| 24 Aug 2025 Report Abuse
	No intention of paying cashback AVOID!!! 1st time customer to Ocado used the offer on here for your 1st 5 shops and NEVER received my cashback. I opened a claim and Ocado refused and said I hadn't bought the correct items, what a load of rubbish!!! It was a food, household general shop consisting of all sorts over £100 spent. I've never come across such a diabolical company who fraudulently offer cashback with no intention of fulfilling. PLEASE AVOID, SHOULD BE BANNED FROM TOPCASHBACK!
	Beesaver \| 01 Jun 2025 Report Abuse
	No cashback Need to claim manually Wait for 6 months then declined by Ocado Don’t waste time
	chilansin \| 21 Apr 2025 Report Abuse
	Great quality but... The food, usually, is great, fresh and being able to buy from M&S is a real bonus. However, the way food is packed for delivery is a real let down - frequently eggs arrive cracked and yogurt pots split. In this last order the container/packaging holding raw chicken was cracked and broken. This is a real minus and is starting to affect our wanting to place orders.
	Wales17 \| 15 Apr 2025 Report Abuse
	Never seem to get cash back Cash back doesn’t seem to track not sure why, this is the only retailer I have problems with
	Nannarenren \| 18 Mar 2025 Report Abuse
	Order never tracks Order never tracks, so you are forced to submit it manually, which then gets rejected due to some made-up reason that doesn't exist. TopCashback need to vet their partners better. Clearly, Ocado's low rating shows there is a problem here.
	Gizmo11 \| 18 Feb 2025 Report Abuse
	they track the sale but pay £0 cash back never received anything from them, used them multiple times online as well as in the app.
	fanni3 \| 15 Jan 2025 Report Abuse
	Just a con to get you to use them They don't pay out. They even have it show on your account and then take it away 1-2 month later so you dont end up saving anuthing with them. Some of the other places do though so try them and save some money ??
	Member8120830640640 \| 12 Nov 2024 Report Abuse
	The cash back is tracked but not paid Cash back was tracked with every purchase but when is time to be paid is declined by retailer without any reason. Upsetting
	Ioana1401 \| 30 Oct 2024 Report Abuse
	Avoid Ocado for cashback Everything was tracked perfectly until all of a sudden all the deals were declined without a reason, including the first purchase which I only started because of the ad on TCB. I had to login manually the claims and started the endless waiting. Luckily TCB is a decent company helping dealing with the hassle. I have cancelled my membership with Ocado and would never go back.
	Jqm \| 23 Sep 2024 Report Abuse
	Loyal customer It seems to me that you offer all these deals to new shoppers and offer your loyal customers nothing!!! Shame on you! Start thanking people for staying with you.
	jools1234567890 \| 26 Jul 2024 Report Abuse
	Cashback doesn't happen! No cashback...
	lillie \| 20 Jul 2024 Report Abuse
	declined voucher VOU5322770 used this voucher code on a shop that was £260, they declined my voucher and said its only for first customer use. Where does it say that on the voucher code area? it doesnt, they should honour what they advertise. Why have topcashback still got this on there even after all these reviews?
	JoShahid \| 17 Jul 2024 Report Abuse
	Expensive, even after intro offers and cashback Ridiculously expensive. Plus the retailer nickels and dimes you on delivery and bags.
	richij \| 06 Jul 2024 Report Abuse
	Fantastic service Code worked free delivery 25% off shopping. Great communication from Ocado. Lovely goods n very polite delivery persons.
	Sharm26 \| 26 Jun 2024 Report Abuse
	TopCashback 'approved' Ocado voucher declined by retailer. I agree with those TopCashback users who are disappointed to be had been declined a cashback despite meeting the cashback / purchase criteria. I too had diligently followed the cashback instructions, used the TopCashback approved vouchers for this retailer (as stated on this website) and yet, the retailer declined my cashback quoting "unauthorised discount, promo, voucher or offer was used on this order". I don't understand why TopCashback provides the 'approved' vouchers for this retailer in first place when the retailer doesn't recognise them and declines the cashback because of the use of the 'approved' voucher. Cashback aside, my shopping experience with Ocado was good. No issues with my orders. I would definitely shop with them again but will not bother using TopCashback following my experience with the declined cashback.
	Kat942 \| 21 Jun 2024 Report Abuse
	Scam Doesn't track your purchase, then when you put in a claim they make you wait months before they deny the claim saying you used an unauthorised promo/voucher. The thing is, I didn't use any vouchers, but I did ask for a refund on the bags as I do not need plastic bags and unfortunately, they do not give you the option at the time of placing the order to choose not to have them. An absolute scam!
	Divana \| 20 Jun 2024 Report Abuse
	Nothing gets tracked Purchased from Ocado for 3 times and none of them was tracked.
	izzyho \| 26 May 2024 Report Abuse
	Declined Did my 1st shop new customer followed rules still declined cashback again second shop followed rules cashback declined again after reading reviews sounds like they don't pay out to anyone
	sammyjo81 \| 17 May 2024 Report Abuse
	Declined without a reason Initially untracked, and then declined without a reason after contacting CS and posted
	eddisonlee \| 15 May 2024 Report Abuse
	Declined cashback I followed all t's & C's but cashback was rejected. Waited months for this too!
	Ladykell1 \| 02 May 2024 Report Abuse
	Not tracked and slow response Purchase late November not tracked. Only found this out late February, and made an untracked purchase claim. It has still taken two months more for it to become payable. This seems to be the norm for every purchase with every retailer (with one exception).
	robinhughes \| 01 May 2024 Report Abuse
	Rules followed, cashback rejected Even though I followed all terms and conditions, cashback was rejected after tracking. Won't be using Ocado again.
	KitaH87 \| 30 Apr 2024 Report Abuse

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