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Get up to £52.50 of your purchase back
when you shop with Lumo - Energy Supply and Comparison
Lumo - Energy Supply and Comparison Reviews
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Reviews and experiences from TopCashback members who have shopped with Lumo - Energy Supply and Comparison.
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Lumo - Energy Supply and Comparison Reviews
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£50 cashback declined, no reason given - BEWARE
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ok2design | 08 Apr 2019
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Had to file a missing cashback claim, eventually it was marked pending, then declined for no reason. If anyone considers switching to Lumo based upon Cashback rates then don't bother.
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nda | 13 Dec 2018
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on top cashback , the cash was approx 55.00 but it was declined , would never use them again
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nannieogg | 17 Oct 2018
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Cashback refused with no explanation, switched with no issues, only switched to this supplier because of the "competitive" cashback rates that were and are still available.. Forced to give 1 star.
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jsgjsg1980 | 30 Sep 2018
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Cashback still pending since March 2018. Switched completed in April. T&Cs state the cashback normally is confirmed within 1 month and paid normally in 120 days. well I doubt this is the case.
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wkd_stevie | 19 Jul 2018
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Moved my gas and electric after using these via TCB. They advised installing their app to track the progress. That doesn't work so don't bother. The Cashback? Four months on and the £51 they owe has never even appeared so currently in the middle of a Customer Care claim. Avoid.
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AndrewGC | 30 May 2018
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would not recommend, the cashback offer was attractive but the transaction has never tracked. have submitted a claim and been waiting months, not hopeful!
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fcaskew | 28 May 2018
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Declined cashback when changing T's & C's AFTER claiming cashback, will avoid from now on as untruswill
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CJ_Peirce | 23 Apr 2018
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Switch ran smoothly unfortunately the cash back did not. After 12 months of waiting for the cash back they declined it and I am unable to find out the exact reason why. Will definitely not use these again. Rating would be zero stars but unfortunately that's not possible.
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Helen_A_Vaughan | 05 Apr 2018
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Rubbish service provided by liars and idiots. Together Energy moved a neighbor by mistake, then only the electricity, still waiting for the gas to move after nine months. They direct debit for both, 3 times in December! Speak with customer service overflow after 25 minutes on hold and they cannot access your account and promise an urgent call back within 8 hours over a week ago. Avoid
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Groot64 | 14 Feb 2018
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Tracked but pay out delayed for > 6 months! Disappointing!
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itsmewhoami | 02 Jan 2018
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Worse experience ever to switch through this app. I made a switch request to Scottish power via Lumo and request got cancelledafter 15 days. Called SP to know the reason as Lumo website says to contact the supplier directly. The SP agent confirmed that they never received the request. Wasted 15 days. Should have been zero star ratings.....
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Varun_Mehta | 19 Dec 2017
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6 month plus to pay dont know why topcash back recomend them as top payer
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freddiefreddie | 22 Nov 2017
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very slow to pay 6 months plus
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freddiefreddie | 22 Nov 2017
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Awful - I switched in May and it should have been approx 12 weeks for the cashback to clear. It is now almost December and it's still not been cleared to withdraw or use
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weefeeb | 19 Nov 2017
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This took an incredible 24 weeks to be approved. I would not reccommend Lumo.
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chapman360 | 05 Nov 2017
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17 weeks later and still no cash back I WOULD NOT USE THESES AGAIN
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rickyedgington | 30 Sep 2017
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This has been the slowest cashback ever, 21 weeks!!!!!!!!!!!!!!!!!!
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stanboden | 28 Sep 2017
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After 3 months my cashback is still in pending statuss... Switch was completed 2 months ago but in Lumo appp is stil in proces...
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maciekmm | 10 Sep 2017
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Says 12 weeks, it's been 16 weeks so far and no payment. Will change review when I get the cashback but it won't be 5 stars.
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roryjoe | 10 Sep 2017
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another welching company, actually sent me an email confirming my switch through them and topcashback and then decides to send another saying it's not valid. Lumo seems to have 3 names, Lumo, UK Power.co.Uk, and Energy Scanner. Try doing it through someone else.
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vexpez | 17 Jul 2017
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Cannot do a price comparison because cannot enter my GB Energy Supply tariff, Lumo message says there are no active tariffs (July 2017), there is, but it's now owned by Co-op Energy.
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MargeSimpson | 05 Jul 2017
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