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Get up to 3.3% of your purchase back when you shop with alensa.co.uk Join TopCashback Free
Get up to 3.3% of your purchase back
when you shop with alensa.co.uk

alensa.co.uk Reviews

Reviews and experiences from TopCashback members who have shopped with alensa.co.uk. Log in to review
alensa.co.uk Reviews
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Not reccomend
Last year, I bought a pair of glasses but the prescription was incorrect. I returned the glasses, but I was not refunded for the lenses. Instead, I was asked to place a new full order without any consideration for a refund on the lenses. As a result, I lost both time and money, and I still did not receive my glasses.
  Member3124529612155 | 28 Mar 2025 Report Abuse
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Avoid - Terrinble customer service and poor producs
Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service. Avoid and go for a UK based glasses company.    
  Member6119951998236 | 21 Jun 2024 Report Abuse
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Did not track, had to file a claim. Still waiting after more than 12months. (Goods were received aok)
  Amphy | 14 Dec 2021 Report Abuse
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Great site, great service, simple to use, easy cashback
  Inchuka | 06 Feb 2019 Report Abuse
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Generally takes a long time to get to payable...
  efjacobson | 26 Jul 2018 Report Abuse
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Very good
  rugbycraig | 25 Apr 2018 Report Abuse
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Always tracks, but payout is very slow.
  mcg66 | 24 Jan 2018 Report Abuse
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Spend and cashback amounts both tracked lower than expected. No mention of this on the merchant page,
  jem332 | 17 Oct 2017 Report Abuse
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great service. cash back as expected
  jeetdhillon | 01 Oct 2017 Report Abuse
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Tracks immediately, but takes months to pay out. Cheap lenses though!
  mcg66 | 27 Apr 2017 Report Abuse
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Very easy, nothing to worry about, everything is handled automatically!
  leslie_uk | 25 Sep 2016 Report Abuse