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Get up to 6% of your purchase back when you shop with John Lewis & Partners Join TopCashback Free
Get up to 6% of your purchase back
when you shop with John Lewis & Partners

John Lewis & Partners Reviews

Reviews and experiences from TopCashback members who have shopped with John Lewis & Partners. Log in to review
John Lewis & Partners Reviews
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Low cashback rate and takes long...time to get it
John Lewis offers low cashback rate, and it takes more than 3 months to get cash back. Other retailers much quicker.
  worldconnectionlink | 08 Jun 2025 Report Abuse
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Easy to use website and deal with, do what they say.
Log on to Top Cashback, navigate to store and away you go
  ShropshireLad01_ | 05 Jun 2025 Report Abuse
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Don't waste your time.
Don't waste your time. You wont get cashback. Spent £900 with them on Household and contents insurance. Refused toi pay out despite repeated claims. No reason given just take your money and run
  Wokingmike | 29 May 2025 Report Abuse
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Don't bother
They don't pay out and when you submit a claim it gets ignored.
  Bspencergaze | 25 May 2025 Report Abuse
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Dreadful
No cashback was given on a £300 iPad in November. Claim closed with no explanation given
  Kathrynjayne24 | 15 May 2025 Report Abuse
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Paid out again
Rather good at paying out and are always relatively quicker than others. I am sure I had to once put a claim in which was successful. Rather good
  carobinson3 | 12 May 2025 Report Abuse
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Easy
I wish I had know about this sooner, such an easy way to get cash back,
  MaryanneF | 09 May 2025 Report Abuse
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Never recognises the purchase!
Despite have proof of going via topcashback, the visit NEVER records!
  Jellie2602 | 01 May 2025 Report Abuse
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Poor
Had 4% cashback due on a £2k purchase..£80. Declined after investigating…despite being tracked. Obviously all the small purchases…no problem! 50p, £1 or £2. I don’t bother anymore.
  helena69 | 27 Apr 2025 Report Abuse
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Cashback paid
Cashback paid as per schedule
  Jofen100 | 15 Apr 2025 Report Abuse
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I ENJOY RECEIVING MY CASHBACK FROM JL AS IT ARRIVES PROMPTLY AND IS EASY
THE CASH BACK I RECEIVE IS A BONUS AS JL goods are of a superior quality
  Humber62512520 | 11 Apr 2025 Report Abuse
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Paid out on this occasion
Paid out on this occasion
  carobinson3 | 07 Apr 2025 Report Abuse
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Pointless
What is the point of being on here. They want the advertising, but they don’t want to pay out. I always have to submit a missing claim. They should either pay up or don’t be on this site. My rating is based on the tracking, not on them as a retailer as they sell some very nice things and I buy a lot from them
  BUBBLES26 | 27 Mar 2025 Report Abuse
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Don’t bother
They reject you for no reason. Don’t bother buying from them
  Mollyspud | 26 Mar 2025 Report Abuse
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Didn’t pay out on two purchases of XBOX
Mostly pay out, but noticed didn’t pay out on two purchases of XBOX. Did other things. Not happy as never tracked. Will continue to leave reviews.
  carobinson3 | 02 Mar 2025 Report Abuse
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Tracked at £0 but never paid. As happened to others.
Tracked at £0 but never paid. As happened to others. No longer trust John Lewis. So customer lost.
  billwalker01 | 15 Feb 2025 Report Abuse
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Payout??? Topcashback should investigate!
Payout??? Topcashback should investigate!
  JllB | 13 Feb 2025 Report Abuse
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Tracked at £0
Tracked quickly but at £0
  LL784 | 31 Jan 2025 Report Abuse
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Never pays cashback
Despite multiple purchases, John Lewis never pays out.
  Joedrakesmith | 11 Jan 2025 Report Abuse
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Great experience with John Lewis again
Another great experience with John Lewis. Always pay out, but takes a bit of time to come through.
  carobinson3 | 09 Jan 2025 Report Abuse
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Ordered a few times, never pay cashback, choose other seller if possible
Ordered a few times, they offer cashback, but then declines it, avaoid if possible as plenty reliable shops. 0 stars
  taute | 02 Jan 2025 Report Abuse
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Tracked but awarded £0
Tracked fine but awarded £0 many months later. Have now run out of time to raise a ticket. A bad experience from a retailer that praises itself for high standards.
  garethfenn | 11 Dec 2024 Report Abuse
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Cashback not paid
As many other people have noted, John Lewis do not seem to honour cashback consistently and don't give any feedback as to why that is. I claimed against their cashback for Apple products (so a big ticket item), followed their instructions, checked T&Cs with TopCashback team, everything tracked fine on here and then, after months of waiting – declined. Don't bother! If I could give 0 stars I would.
  Smiffle | 02 Dec 2024 Report Abuse
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Poor
Did not track correctly! £0 rewarded. Poor!
  MissKKinslow | 27 Nov 2024 Report Abuse
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Never paid cash back on tech
A waste of time trying to claim cashback from John Lewis, they are not the retailer they once were.
  bigskybirds | 25 Nov 2024 Report Abuse
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