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John Lewis & Partners Reviews

Reviews and experiences from TopCashback members who have shopped with John Lewis & Partners. Log in to review

John Lewis & Partners Reviews
	Tracked at nil, paid at nil, what is the point? Did not get cashback on this purchase, disappointing. One thing to have it rejected but why was it tracked at £0.00?
	Member460812724610 \| 13 Aug 2025 Report Abuse
	greedy. avoid. never pays cashback John Lewis never pays cashback. I’ve bought many things, but even 1% isn’t paid. They’re greedy.
	dezigo \| 07 Aug 2025 Report Abuse
	Great experience! Use JL regularly and always click through TC, the majority of my cashback is paid. The only times it's been declined is when I've returned part of the order (eg when I buy several dresses and return a couple). So I've now started doing smaller orders to keep in with the free delivery at JL and lose less with the cashback for the items I do keep.
	Chumpypup \| 20 Jul 2025 Report Abuse
	Denied Cash Back I did not receive any cash back and it appears that it has been denied. Purchased an iPhone 16 with an offer of £50 cash back and the claim has been denied, was it a scam or false advertising I am unsure. Do not recommend John Lewis for offers as they seem to refute them. Will not return in a hurry and spend my hard earned money elsewhere.
	Druid_Getafix \| 09 Jul 2025 Report Abuse
	No cashback, again No explanation. No reason. I know what I'm doing and use a 'clean' browser for cashback. Always gets declined. TopCashback no help as always. JL don't care either.
	jayy54 \| 03 Jul 2025 Report Abuse
	Didn’t pay out in this occasion. Didn’t pay out in this occasion.
	carobinson3 \| 01 Jul 2025 Report Abuse
	Doesn't track Doesn't track cashback, pointless
	Takayak \| 18 Jun 2025 Report Abuse
	John Lewis Should not be on here I am fortunate enough to buy a lot from John Lewis, but on every occasion I have to submit a missing cash back claim as my purchase never seems to track. Other retailers that I use, track no problem at all. It seems to be a hassle to claim cashback. Perhaps that’s what they want - you to give up so cash back doesn’t get paid out. John Lewis - if you don’t want to pay out the cash back, remove yourself from here.
	BUBBLES26 \| 14 Jun 2025 Report Abuse
	Low cashback rate and takes long...time to get it John Lewis offers low cashback rate, and it takes more than 3 months to get cash back. Other retailers much quicker.
	worldconnectionlink \| 08 Jun 2025 Report Abuse
	Easy to use website and deal with, do what they say. Log on to Top Cashback, navigate to store and away you go
	ShropshireLad01_ \| 05 Jun 2025 Report Abuse
	Don't waste your time. Don't waste your time. You wont get cashback. Spent £900 with them on Household and contents insurance. Refused toi pay out despite repeated claims. No reason given just take your money and run
	Wokingmike \| 29 May 2025 Report Abuse
	Don't bother They don't pay out and when you submit a claim it gets ignored.
	Bspencergaze \| 25 May 2025 Report Abuse
	Dreadful No cashback was given on a £300 iPad in November. Claim closed with no explanation given
	Kathrynjayne24 \| 15 May 2025 Report Abuse
	Paid out again Rather good at paying out and are always relatively quicker than others. I am sure I had to once put a claim in which was successful. Rather good
	carobinson3 \| 12 May 2025 Report Abuse
	Easy I wish I had know about this sooner, such an easy way to get cash back,
	MaryanneF \| 09 May 2025 Report Abuse
	Never recognises the purchase! Despite have proof of going via topcashback, the visit NEVER records!
	Jellie2602 \| 01 May 2025 Report Abuse
	Poor Had 4% cashback due on a £2k purchase..£80. Declined after investigating…despite being tracked. Obviously all the small purchases…no problem! 50p, £1 or £2. I don’t bother anymore.
	helena69 \| 27 Apr 2025 Report Abuse
	Cashback paid Cashback paid as per schedule
	Jofen100 \| 15 Apr 2025 Report Abuse
	I ENJOY RECEIVING MY CASHBACK FROM JL AS IT ARRIVES PROMPTLY AND IS EASY THE CASH BACK I RECEIVE IS A BONUS AS JL goods are of a superior quality
	Humber62512520 \| 11 Apr 2025 Report Abuse
	Paid out on this occasion Paid out on this occasion
	carobinson3 \| 07 Apr 2025 Report Abuse
	Pointless What is the point of being on here. They want the advertising, but they don’t want to pay out. I always have to submit a missing claim. They should either pay up or don’t be on this site. My rating is based on the tracking, not on them as a retailer as they sell some very nice things and I buy a lot from them
	BUBBLES26 \| 27 Mar 2025 Report Abuse
	Don’t bother They reject you for no reason. Don’t bother buying from them
	Mollyspud \| 26 Mar 2025 Report Abuse
	Didn’t pay out on two purchases of XBOX Mostly pay out, but noticed didn’t pay out on two purchases of XBOX. Did other things. Not happy as never tracked. Will continue to leave reviews.
	carobinson3 \| 02 Mar 2025 Report Abuse
	Tracked at £0 but never paid. As happened to others. Tracked at £0 but never paid. As happened to others. No longer trust John Lewis. So customer lost.
	billwalker01 \| 15 Feb 2025 Report Abuse
	Payout??? Topcashback should investigate! Payout??? Topcashback should investigate!
	JllB \| 13 Feb 2025 Report Abuse

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