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HMV Reviews

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The fact they offer value for money items which are delivered quickly are reasons why HMV have been given a four-star rating by those TopCashback members who have decided to provide a review after shopping with them. Customers state that they are pleased with the “great items” and “great prices” they found when shopping online through us, while another highlights the “timely delivery” as the reason for providing positive feedback.

Members also seem to be generally pleased with the cashback process, with some of the comments left including “quick and easy transaction”, “excellent payout speed” and “from my experience, they are very quick giving cashback compared to many other merchants”, with some members reporting their cashback tracked quickly or was paid in two weeks.

HMV do not have a very good overall Trustpilot rating, although the four and five-star reviews left mention such things as the quick delivery provided, with one member explaining how they ordered on Saturday and their items arrived on Tuesday. Other positive comments include “usually better prices than elsewhere and good exclusives” and “I’ve ordered online many, many times and never had an issue”.

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HMV Reviews
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NO CASHBACK ON PRE-ORDERS FOR EXISTING CUSTOMERS
Its ridiculous that they don't give cashback on pre-orders for existing customers. I didn't realise that in the small print before ordering so I've been waiting for months. Even after submitting a claim I wasn't told why it came back as £0.00 but I have now realised through reading other reviews.
  ZNeo7 | 22 Jun 2024 Report Abuse
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Thank you for the cashback
Thank you! Thank you! Thank you!
  RobertNational | 08 Apr 2024 Report Abuse
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Quick
Very quick from purchase through to cashback being payable. I wish more were like this!
  AnnieB2023 | 05 Feb 2024 Report Abuse
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Terrible!! Worst retailer yet on top cashback!
Made 5 purchases, no discount codes used, just a straightforward purchase and not one penny in return. A pretty useless retailer, at least I Get cashback from Zavvi so will purchase from them in the future.
  Dougb69 | 19 Dec 2023 Report Abuse
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Fast & Efficient
Fast and efficient postage of correct item. No problems with quality and service
  Susanmcydee1961 | 12 Dec 2023 Report Abuse
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Thank you for the cashback
Thank you! Thank you! Thank you!
  RobertNational | 11 Dec 2023 Report Abuse
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Full Marks
Cashback paid in full and ontime, no issues. Well done.
  middla | 07 Dec 2023 Report Abuse
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Can't Pre Order
Used HMV regularly, but realised that the cashback always came out as £0.00. Checked the site terms and realised that if you pre order Blurays, you can't get cashback. Since mostly I preorder Steelbooks, this means I no longer attempt to get cashback from HMV. Steelbooks normally have sold out by the time their release date arrives, so waiting to buy once in stock doesn't work. Before they changed to not allowing cashback on preorders, used it whenever it had limited edition steelbooks.
  Zarrax | 13 Sep 2023 Report Abuse
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HMV
Great for normal orders but watch out no payout for pre orders
  NinjaSi | 05 Sep 2023 Report Abuse
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First and last time of using this merchant
3 separate cashback claims that did not track, then they gave the response of; This is due to the network agency not identifying TopCashback as the last referrer for your transaction I've only ever used TC so yet another merchant who refuses to pay out
  tep1981 | 13 Jul 2023 Report Abuse
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Absolute Shameless Crooks
A perfectly legitimate purchase of Pink Floyd's DSOTM 50th anniversary box set for £225 was declined cash back for no legitimate reason other than the fact it was well above their average pay-out (£7.24 was payable). If this was a £12 cd or £20 DVD no problem whatsoever. This is not the first time HMV have declined a high value transaction for no legitimate reason other than as an underperforming retailer with cash flow issues, they don't want to pay what they don't have to or can get away with. Other potential customers beware. I suggest you look at other purchase options not paying cash back as you may not get your promised cash back. No more purchases ever from HMV for me.
  fridayphildo | 25 Apr 2023 Report Abuse
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Tracked and paid out for me so far
Tracked and paid out for me so far
  carobinson3 | 18 Apr 2023 Report Abuse
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Zero cashback on preorders (hidden in the small print)
  ClarkNovember | 25 Jan 2023 Report Abuse
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Tracked without issue and paid out in fairly quick time. Would use them again as service was good too, item I bought was a decent price.
  Becs6464 | 20 Jan 2023 Report Abuse
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Quick easy transaction
  zloughlan | 20 Dec 2022 Report Abuse
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good selection
  Member951471561632 | 13 Dec 2022 Report Abuse
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Waste of time because after purchase it comes up as zero .
  IANM3 | 16 Nov 2022 Report Abuse
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NO cashback on pre-orders :(
  mb8388 | 24 Oct 2022 Report Abuse
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Cashback stuck in 'confirmed' but not payable for months. Often sent damaged items, customer service don't care and just say to return.
  Liamwaites | 09 Sep 2022 Report Abuse
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Excellent thank you
  ama | 06 Nov 2020 Report Abuse
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going bust and a fight to get cash back
  Torin88 | 13 Mar 2020 Report Abuse
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Failed to payout cashback. I will never buy from HMV again
  beaumoc | 25 Aug 2019 Report Abuse
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Not even a one star! Didnt pay out, just disappeared and still say spending since about 8 months!
  Niawyn7 | 09 Jul 2019 Report Abuse
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Very, very slow to pay out
  BaynhamG | 15 Jun 2019 Report Abuse
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7 months later and they don't pay out
  perpy | 17 Apr 2019 Report Abuse
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