Here are some frequently asked questions you may have about sign up bonuses:
What to do I do if I don’t see my sign up bonus?
Don’t worry, our team will do their best to help. Please raise a support ticket
here and let us know either the friend you referred you, or the place you saw the sign up bonus advertised we’ll do our best to help.
When will by sign up bonus progress?
The eligibility criteria for each bonus can vary. If you click on the sign up bonus in your
earnings, it will give you a link to view the specific terms and conditions of the bonus available to you.
Are there any excluded retailers for a Sign Up Bonus?
If your sign up bonus was awarded because you were referred to us by someone you know, you can find the exclusions
here.
If you joined up through a different sign up bonus, click the bonus in your earnings to find a link to its specific terms and conditions.
If my purchase doesn’t track will it impact my sign up bonus?
Don’t worry, it won’t. Please lodge a missing cashback claim
here for any purchase that doesn’t track. As long as your claim is approved, your bonus will not be impacted and will be available to payout by the time your eligible cashback is available to payout.
If you still have a further question about a sign up bonus, submit a support ticket here.
« TopCashback FAQs and Help Overview
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