TopCashback FAQs and Help

This is the place to be if you have general questions about cashback tracking, or have a transaction in your account which doesn't seem quite right. 

Related questions
• Why didn't my purchase track?
• How can I make sure I receive my cashback?
• What is a cookie and how do cookies work?
• How do I clear my cookies?
• How do I enable cookies in my internet browser?
• Why has my cashback been replaced with £0.00?
• My cashback is reporting as £0.00
• Why has my purchase amount been reported as £0.00?
• Both my purchase price and cashback have been reported as lower than expected. Why?
• Why hasn't my cashback tracked at the correct amount?
• Why has my cashback been declined?
• Do I have to make my purchase immediately?
• I wasn't logged in to my account when I made my transaction- is there anything I can do?
• Lodge a missing cashback claim