Why hasn't my cashback tracked at the correct amount?

Why Is My Cashback Lower Than Expected?

Cashback Rate Changes

Cashback deals may have changed since your purchase. Our system updates rates quickly, but sometimes retailers can change them without notice. If you spot an outdated rate, please let us know!

What If You Lost Out on Cashback?

If the rate change significantly affects your purchase, you may still have time to return the item or cancel the policy.

Unexpectedly Higher Cashback?

Cashback rates can increase too — but not many people report that!

If your cashback is tracking lower than the rate expected, please submit a claim and we’ll look into it for you.

Still need help - submit a support ticket here.

« TopCashback FAQs and Help Overview

Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"In 2005 we helped people save on £50,000 worth of their shopping, today as the UK's leading cashback site, we're helping people to save on over 1 billion pounds worth of shopping every year."