Why didn't my purchase track?

If your cashback still hasn't been tracked after 7 days, submit a Missing Cashback Claim.

Common reasons cashback doesn't track

While we do all we can to help your cashback track, these tips will give your purchase the best chance of tracking:

- Disable VPNs, ad blockers and privacy software, as these can stop the retailer recognising your visit from TopCashback.

- Use Google Chrome where possible, as it has the highest tracking success rate in our testing.

- Clear your browser's cache and cookies before shopping. Find out how to do this here

- Only use one cashback or voucher extension. If you use the TopCashback Browser Extension make sure you're logged out of any other cashback or coupon extensions so they don't override your click.

- Click through TopCashback just before making your purchase. Avoid visiting other websites or comparison sites first.

- Keep only one retailer tab open while shopping, as multiple tabs can affect tracking.

- Check the retailer's terms and conditions on the cashback offer page to make sure your purchase qualifies.

- If you're placing multiple orders, click through Get Cashback before each purchase. Each order needs its own click record.

- Ensure you’re starting your purchase with an empty basket.

« TopCashback FAQs and Help Overview

Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"In 2005 we helped people save on £50,000 worth of their shopping, today as the UK's leading cashback site, we're helping people to save on over 1 billion pounds worth of shopping every year."