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Hayes and Jarvis Reviews
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Reviews and experiences from TopCashback members who have shopped with Hayes and Jarvis.
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Hayes and Jarvis Reviews
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Hi,
Just thought id post this here as I needed to vent and warn people who are potentially going to use Hayes & Jarvis to book a special occasion or honeymoon or anything really. We booked a trip to Hawaii and New York for our honeymoon and spent a fair amount of money to achieve this. We went on the honeymoon in september and to this day Hayes & Jarvis have chosen to ignore our complaints regarding the problems we encountered on our honeymoon that completely ruined everything. So much so that I am trying to work out a way to redo the honeymoon holiday but book with a company that actually cares about its customers, rather than just steal their money... I would welcome any advice on companies that people have had positive experiences with that arent part of the TUI group so that I can hopefully make our honeymoon experience something positive to remember for my wife and myself.
Just a small note of what happened in my experiences with Hayes & Jarvis - Please note my wife is a nervous flier - we had a bad experience with AA in the past so I had to get the most direct flights to our destinations and avoid AA for the transatlantic journeys to reduce flight stress levels!
We had direct flights from Hawaii to New York Booked with H&J - they phoned up 2 weeks before we were due to fly to inform us that we couldnt go on the flights any more and we had to go on an alternative with 2 stopovers. This would also mean we lost a day of our honeymoon from New York. Had to argue with a lady for a couple of days to find out the cause of this and it turns out they didnt book us onto the flight (they messed it up) yet I was being talked to like it was our fault and we just had to deal with it. They begrudgingly decided to get us a different flight with 1 stopover in Seattle but it meant we had to lose a day from Hawaii and stay in two different hotels in New York which isnt the most ideal of solutions so not a great start having to lose a day in paradise when you spent 16+ hours f
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stu2good | 26 Nov 2013
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After manual claim received money!
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firsthawkeye | 21 Jun 2013
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