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Worst ever
Bought sth and order got cancelled 2 days later. NO emails or whatsoever explanation. Had to email and ask and was told that my order was red-flagged by system. Unable to tell me what was the wrong. And now they had the product come in stock again - in a different size. So now I underdtand - their stock info was wrong and sold me sth that they had no stock so they just cancelled it without telling. How marvellous this merchant is.
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kclauhk | 27 Mar 2024
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Ridiculous!
Declined my cashback, which was only pennies on a £36 spend, but bizarrely the denied transaction was 'replaced' by another transaction (both with same order number) which was apparently a 33p transaction resulting in 0p payout being confirmed and payable. Utterly ridiculous. So they're confirming I did indeed make a transaction but just don't want to pay me.
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avemarie | 03 Jan 2024
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Didn't track, claim declined
Payment didn't track, goods arrived and were fine. Claim declined. No reason given
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SteveW | 10 Oct 2023
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Speedy payment
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Bertster777 | 08 Feb 2023
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Not great experience with this retailer from the start. Had to open a claim for my payback and after waiting for several month it was declined. Will not use again.
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Mimchen | 17 Dec 2020
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Tracked and paid. Took about 2 months though.
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nburridge84 | 05 Dec 2019
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Very good! paid quickly with no issues... as it should be
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paulromero | 19 Dec 2018
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Quick payment, would recommend.
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Joejamesoliver | 13 Dec 2018
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Speedy delivery of product and cashback.
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Modpod | 18 Jul 2017
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Purchased ski boots online and as cashback did not track automatically I had to raise a case to claim it. Very slow in paying.
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Davidw4365 | 07 Jun 2017
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Had to make a claim request to receive cash back and still have 2 claims that haven't appeared on my statement. Very poor payer.
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Lush01 | 06 Jan 2017
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New customers can easily track their rebates in their website, but often do not track the old customers rebate, you need to have customer service intervention.
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EdgarMr | 24 Dec 2016
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Pleasure to deal with. 6 weeks to payable.
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gyoung454 | 15 Sep 2016
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CashBack wasn't tracked at the beggining. I claim and it was confirmed n few weeks.
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alexsardon | 22 Jul 2016
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Used twice in December and failed to track both times.
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Spectator | 10 Jan 2016
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Discount Code ACT12 gave an additional 10% off and cashback tracked straight away. Customer Service was excellent with several SMS updates on delivery which was within two days of order.
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MBJ | 11 Dec 2012
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