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Very slow still not paid
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MYLOHOUND | 24 Jan 2011
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Cashback amount and tracking OK although still not payable.
Despite being a loyalty card holder and frequent user of Accorhotels, I have to say that customer service is not their best point.
Either their hotels are perfect and friendly and everything goes well. Or it is a disaster, the staff don't care and their is absolutely nothing that one can do about it.
Their @accor email addresses don't work externally for me despite using different email clients therefore every attempt to complain bounces back.
In this case the counter staff member was lacking in interest and gave incorrect and minimal information. It ruined the stay and caused considerable stress.
So mixed feelings - possibly recommend Accor if you are lucky or absolutely don't recommend if something goes wrong.
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| 08 Jan 2011
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Good deal, Accor hotels normally have a reasonable hotel somewhere close, and Topcashback gives you the opportunity to claim back a bit of the cost back-not bad!
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RSK | 28 Dec 2010
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As a regular user of Accor Hotels it makes sense to use the Top Cashback service
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SDTINDALL | 28 Dec 2010
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Tracked straight away but has taken 2months to become comfirmed think all should now be ok and just await it going payable
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phil_167185 | 22 Dec 2010
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Slow to track and even slower to confirm. Initially tracked as £0 but unclear as to when they would confirm payment (ie. at the time of booking or after we have completed our hotel stay).
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Mits2009 | 28 Nov 2010
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Cashback tracked in very quick time with no problems
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bjtraveller | 25 Nov 2010
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Tracks quickly, no issues
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fizzytom | 21 Nov 2010
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Alittle slow but good overall
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Istanbulhero | 12 Nov 2010
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Cashback tracked the following day.
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barrow | 07 Nov 2010
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Great hotel,great location and excellent rates
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ladycroft | 26 Oct 2010
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pricewise this hotel is very good - basic, clean and for overnight stays excellent.
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| 22 Oct 2010
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tracked next day
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wurzle | 22 Oct 2010
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Though the cashback for ibis hotel is mentioned as 7.5%, it only shows amount calculated as 4.5% in my amount payable by merchant. I was expecting it to be accurate.
However the hotel rooms were nice, comfortable and of decent size.
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rahul_tdh | 12 Oct 2010
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tracked within 48 hours waiting for it to be payable
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833516 | 10 Oct 2010
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I have just seen waht i'm due to make and its not the 16% that was advertised.
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nouredine10 | 07 Oct 2010
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Cashback tracked really quickly, and the hotel experience in France was great!
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SuperSally | 06 Oct 2010
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excellant service
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docskinuk1 | 05 Oct 2010
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very quick
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sveta | 27 Sep 2010
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Excellant
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andycowie | 23 Sep 2010
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Tracked very quickly.
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Topmanni | 21 Sep 2010
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Transaction ran very smoothly and appeared quickly in the confirmed column. Will definitely use again.
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BuilderBees | 15 Sep 2010
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Good cash back rate. Tracked within 24 hours. Excellent
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cliss | 27 Aug 2010
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very good. Quick track
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| 03 Aug 2010
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Booked Ibis and Mercure through Accor. Both tracked within 12 hours.
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Gazlet | 30 Jul 2010
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