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Get up to 5.75% of your purchase back when you shop with zooplus Pet Shop Join TopCashback Free
Get up to 5.75% of your purchase back
when you shop with zooplus Pet Shop

zooplus Pet Shop Reviews

Our members love the reliable service provided by Zooplus.co.uk, with some describing it as brilliant. People who have shopped with them through us have commented on the swift delivery, the wide range of quality products available and the fact you can earn reward points when shopping with them.

There are plenty of reviews from customers who stated that they used Zooplus.co.uk every month, while the fact they are a reliable payer and provide fast cashback tracking and payout are also frequently mentioned.

Zooplus.co.uk also has a ‘great’ four-star rating on Trustpilot, with those who left reviews mentioning the company’s outstanding customer service, unbeatable prices and subscription discounts.

Positive reviews highlight the fact they are helpful when contacted by phone and good when dealing with returns and refunds, while it is also mentioned that products were 100% as described. Many say they would recommend Zooplus.co.uk to other pet owners while others were pleased with how the company looked after its customers.

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zooplus Pet Shop Reviews
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Zooplus customer
Been a customer for a number of years. Took the paid plan for 3 years that gives you a discount on your purchases. No probs with ordering or delivery. Fast and efficient and payt to topcashback also made quickly.
  Christine_K_Clark | 16 Aug 2025 Report Abuse
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All good - points added
All good - points added
  Member891585096544 | 10 Aug 2025 Report Abuse
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Reliable
buy regularly and cashback comes back super speedy!
  Hellsbells64 | 29 Jul 2025 Report Abuse
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Thanks go to the TopCashback Customer Service Team
...to make things right for the TopCashback clients. Often retailers refuse to pay out eligible cashback - and NOOM is no exception, sadly. Those retailers then try to blame the clients for denying payout of eligible cashback (by claiming that those clients may not have followed the "correct ordering procedure")! Thankfully, TopCashback sees through those untruthful claims of shady retailers and support their client's cashback claims no matter what. In times where corporate greed is on the rise and ordinary working people have to fight for every penny of savings to make ends meet, it's nice to know that there's someone fighting along us, at our sides. Thank you.
  orcamaus | 28 Jul 2025 Report Abuse
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Reliable
Using for 12 years now, 4-6 times a year. Always tracks and never had cashback refused. I don't think they're in the habit of trying to 'cheat' people out of cashback - I think there must be genuine tracking issues for the few that are refused. Just a note - it doesn't say on the TCB page that it won't track if you order through the Zooplus app, but it DOES say you won't get cashback if you use the app AFTER you've already clicked through.
  avemarie | 10 Jul 2025 Report Abuse
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Cashback - No Problems
Purchase tracked and cashback was given as stated. No issues.
  RhonasCB | 26 Jun 2025 Report Abuse
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Good payer
Received my cash back very soon after purchasing from zoo plus. Very happy.
  thanrahan | 12 Jun 2025 Report Abuse
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reliable
Having used them a lot for some years I've never had cashback refused, even when on occasion it didn't track and I had to raise it with TCB. They often offer excellent value anyway, including special offers, and the cb is just a little icing on top. Better than some other companies I can think of where TCB may well be used for advertising with cb promises but poor payment records.
  topsu | 12 Jun 2025 Report Abuse
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ZP says order didn't track
Complete nonsense. I made the purchase via TCB and should have received the cashback. You can see from other reviews this "tracking issue" seems to be happening more often. Not happy.
  siena1910 | 27 May 2025 Report Abuse
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Fast approval
Zooplus almost instantly accepts the cashback requests and sends it through. Very good service
  jnnrss | 04 May 2025 Report Abuse
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Refused TCB
Cashback didn't track so lodged a missing claim, and they eventually replied to say I didn't click via TCB (I 100% did and placed the order immediately). Will shop around and consider another retailer in future, very disappointed!
  aconn89 | 15 Apr 2025 Report Abuse
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Excellent!
Great hassle free transaction
  Member487812292324 | 07 Apr 2025 Report Abuse
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Zooplus experience
Shopped on/off with Zooplus for many years never a problem. Offers they send i do use from time to time are always very good
  daisy280416 | 01 Apr 2025 Report Abuse
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Missing Cashback
Cashback not tracked / claim refused on around 50% of orders
  noiy999 | 23 Mar 2025 Report Abuse
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Zooplus Cashback
I have used Zooplus for many years and have always had a positive experience, with products and service. They have always paid cashback.
  Shedlas | 14 Mar 2025 Report Abuse
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good cashback offered
go thro topcashback site for rewards
  jonboy13 | 29 Jan 2025 Report Abuse
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Cashback has always worked for me...
I have to say I never have any problems receiving cashback with Zooplus. My cashback notification is also sent to me within 30 mins of the purchase too, so I really appreciate that. Actual cashback payment is then normally received with just a few weeks later. I wish all my cashback transactions were this reliable ! Thank You!
  technik21 | 25 Jan 2025 Report Abuse
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No Cashback.. unhappy
Followed all instructions to avoid any pitfalls of not receiving Cashback and still didn't get anything. Even removed the zooplus new customer discount code from the purchase (which could have saved money) but thought that would make topcashback intelligible. In the end no discount at all. Won't be buying from them again
  Wongy63 | 15 Jan 2025 Report Abuse
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Excellent
No issues tracking and paid very quickly - thank you
  bexyboo88 | 07 Dec 2024 Report Abuse
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Great cashback
Great company great prices and fantastic cashback well done zooplus
  lotteryking1 | 05 Dec 2024 Report Abuse
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No cashback
No cashback tracked despite going through TCB and ordering few minutes later! Customer services sorted it but nothing from Zooplus.
  revnik | 25 Nov 2024 Report Abuse
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Great Seller
Good prices and quick delivery. Customer service is amazing too.
  Member588353010554 | 02 Nov 2024 Report Abuse
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Great cashback.
We’ve used zooplus a few times now, not only can get cheaper prices than retailers, but also a good amount of cashback, it’s great and thank you.
  taopeach | 31 Oct 2024 Report Abuse
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Great cashback.
We’ve used zooplus a few times now, not only can get cheaper prices than retailers, but also a good amount of cashback, it’s great and thank you.
  taopeach | 26 Oct 2024 Report Abuse
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Super fast confirmation and payout
I now use Zooplus for all my cats' food and goodies. Always impressed by the fast confirmation and payout - often within weeks
  EmmEssEss | 24 Oct 2024 Report Abuse
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