Skip to main content
ENTER
Get up to 23% of your purchase back when you shop with TrainPal Join TopCashback Free
Get up to 23% of your purchase back
when you shop with TrainPal

TrainPal Reviews

Reviews and experiences from TopCashback members who have shopped with TrainPal. Log in to review
TrainPal Reviews
friend icon
4 months+ and still waiting.
Purchase of train tickets didnt track, even though Topcashback registered that I'd gone through their website to make the purchase. Over 4 months have passed, no cashback.
  boredmaud | 14 Apr 2026 Report Abuse
friend icon
Quick payout!
It used to be very tough to get them to track but now works and payments are done fast
  DannoGFC15 | 04 Apr 2026 Report Abuse
friend icon
Quick payout
I use this regularly for small trips and find that tracking is good, compared to some other merchants and my payouts are usually within a week, if not quicker.
  Travel_mum | 25 Mar 2026 Report Abuse
friend icon
Dissatisfied with their cashback service
I changed from trainline to trainpal because they had better cashback but it has been the slowest retailer I've dealt with on this application. Applied for a claim for my railcard that I got in November and still hasn't received my cashback yet.
  olamonier | 17 Mar 2026 Report Abuse
friend icon
Easy and efficient
I’ve been using TrainPal to purchase my train tickets for work, and I’ve never had an issue with a missing claim. They are usually fairly quick to pay out as well within a few weeks or so. As someone else has said before in their review, it’s only a few pence here and there but if you travel regularly, it does add up and it is worth it.
  OreAdedejii | 04 Mar 2026 Report Abuse
friend icon
No tracking
I've used TrainPal to buy train tickets several times, but it did not track my order.
  Simonna | 27 Feb 2026 Report Abuse
friend icon
Not tracked
I’ve used this twice now, and on neither occasion has anything tracked.
  shazzy55 | 16 Feb 2026 Report Abuse
friend icon
Quick to payout!
Yes it's only a couple of pence here and there, but they pay out quick so it accumulates if you do a lot of journeys.
  davidchow | 13 Feb 2026 Report Abuse
friend icon
Fab!
Simple to use and always has paid out when I use it, never have to submit a missing claim.
  OreAdedejii | 24 Jan 2026 Report Abuse
friend icon
Fast tracking and payout
Trainpal tracks fast bad pays out fast too. However, their website does not work well on Chrome so have to use MS Edge to get the website to work.
  Sal80 | 17 Jan 2026 Report Abuse
friend icon
Very fast at paying out cashback. Means I will be buying more through them!
Very fast at paying out cashback. Means I will be buying more through them!
  carobinson3 | 12 Dec 2025 Report Abuse
friend icon
good
????,??,I think that is quickily and good.
  loren999 | 02 Dec 2025 Report Abuse
friend icon
Excellent
Received back 19.55% for a 3 year railcard within 6 weeks
  hfz | 14 Nov 2025 Report Abuse
friend icon
Split service fee ?
I'm not absolutely clear what a split service fee is but I am not prepared to pay it and will purchase my tickets elsewhere - cashback or not.
  Bodach | 17 Oct 2025 Report Abuse
friend icon
They don't pay advertised cashback
They don't pay the advertised cashback of 2.55% for tickets without voucher. Tickets otherwise are fine and there are no extra fees.
  WhopperChash | 16 Oct 2025 Report Abuse
friend icon
code not working
I tried to buy a railcard with the voucher code given by TCB (TCB20) but it doesn't work.
  scottfitzgerald | 16 Sep 2025 Report Abuse
friend icon
Train Ticket
I took a ticket via topcash back and it gave me good offers for cash. I got 12%cashback.
  Jasun1006 | 13 Sep 2025 Report Abuse
friend icon
Unpaid cashback
Cashback failed to track so raised a claim which was then refused despite clicking through the link on this site. Will avoid using in the future
  CarolineW2002 | 07 Aug 2025 Report Abuse
friend icon
Unwanted cookies.
Happy to stand corrected, but there seems to be no opt out for snooping cookies. Hence purchased tickets elsewhere.
  Bodach | 21 Jul 2025 Report Abuse
friend icon
Paid extremely quick
First time I've used. Paid up super fast, in fact 6 weeks before we travel! Great stuff
  lisavb | 13 Jul 2025 Report Abuse
friend icon
No cashback recieved
Have raised a dispute but still waiting to receive the cashback
  Luk3Hods | 09 Jun 2025 Report Abuse
friend icon
Didn't track my orders either
Would be good if it worked, hopefully whatever the issue is it's fixed soon.
  yana_rock | 06 May 2025 Report Abuse
friend icon
A positive experience
Generally, there are no problems with tracking cashback from this retailer. You don't get a huge amount back but it's a purchase that I have to make regularly so it's nice to get a little something back each time.
  Uroquet3 | 26 Apr 2025 Report Abuse
friend icon
quick to pay out
This service was quick to pay out after purchasing tickets.
  Felipe | 22 Apr 2025 Report Abuse
friend icon
Always pays out cashback
I've spent over £600 through Trainpal and every single one has paid out the cashback. Not sure why others have problems. Never had to raise a ticket. Glad it's on TCB as it's cheaper with the split tickets than buying through the network operator.
  MattS1978 | 15 Apr 2025 Report Abuse
12      View:   2550