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Otel.com Reviews

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Reviews and experiences from TopCashback members who have shopped with Otel.com. Review this merchant

Otel.com Reviews
	Declined My Transaction. Waste of money. Will Buy from different site in the future
	nadzvee \| 07 Jul 2019 Report Abuse
	As others have said, do not use Otel.com if you are doing so only to receive cashback. Mine did not track, raised a claim, eventually it was bounced stating that TCB was not the last used affiliate or something , Funny as i did not use any other channel to get to Otel.com. Very disappointed, travel was booked in april 17 and was waiting on £27
	nims \| 19 Oct 2017 Report Abuse
	The merchant has not honoured a cash back claim and failed to recognise its own order number. Consider carefully before using this merchant particularly where they organise a long hotel stay with a non-UK hotel. I will not be using this merchant again.
	LeginBoodles \| 10 Jan 2015 Report Abuse
	Did not pay on mine, declined a request, avoid.
	dimon84 \| 30 Dec 2014 Report Abuse
	DON'T GO NEAR THIS MERCHANT WITH A BARGE POLE! You will not get ANY CASHBACK. My claim has been going on for over a year . Even with proof of purchase in the form of emails from OTEL they still had the audacity to refute any cashback. Topcashback just simply shrugged it off saying we cannot always guarantee the cashback. Take them off Topcashback, and save yourselves some time as your customer claims will significantly reduce. I was waiting on £28.
	LyndseyMcAllister \| 24 Oct 2014 Report Abuse
	Dreadful merchant that doesn't honour cashback claims. Best avoided.
	nickjbooth \| 15 Sep 2014 Report Abuse
	The cashback did not track, will submit claim in a week.
	dimon84 \| 02 Aug 2014 Report Abuse
	Transaction did not track and after months of waiting I am sure I will not get any cash back. There are better companies around like Venere with transactions always tracking and money being paid promptly without any excuses made. I will NOT use this company again!!!
	eallen \| 04 Jul 2014 Report Abuse
	Cashback didn't track and when queried was told (after 12 months) initially that they couldn't trace the transaction. After supplying all the details, they have said that 'another marketing channel was used'. Bull. I clear cookies so unless someone has hi-jacked their site, it's a load of rubbish. Reading other recent reviews it seems that this is their standard response to avoid paying their way. Don't use them on the basis of expecting any cash-back. In view of all the other negative reviews, I think that Top Cash Back should stop promoting them
	Merton \| 25 Apr 2014 Report Abuse
	Bad expeiences with this merchant, two TCB claimes over 16 months, various excuses given including not recognising order numbers until I ended up sending full details. They then said I went via some other cashback site. Funny that, as TCB has a record of my visits and is the only cashback site I use. So no more Otel.com for me, and I certainly won't be recommending them.
	BIGEYE \| 25 Apr 2014 Report Abuse
	Tracked quickly but after 18 months, cashback was refused saying "the transaction references were incorrect" Wrong, they were Otel.coms own references. Never mind, since then I have chosen to spend my "hard earned" with other companies.
	danielfloyd \| 08 Apr 2014 Report Abuse
	18 months on and finally told won't be getting any cashback paid due to incorrect reference which isn't true - don't use them if you're just doing it for the cashback
	swood75 \| 30 Mar 2014 Report Abuse
	I booked back in early May 2012 - but still has not tracked. I have sent in a Cashback Claim that has been sent to retailer by Topcashback a few weeks later - since then sent a couple of nudges. Still 'pending from retailer' so until it's sorted out have booked with other retailers
	Nick_Herts \| 06 Sep 2012 Report Abuse
	Purchased 14th July and still waiting for it to track end of August
	msalotti \| 30 Aug 2012 Report Abuse
	Had an outstanding cash back claim since 28 Apr 2011 and still no response. I understand the process and know a claim can take several months to be investigated- but 1.5 years is taking the Michael...
	\| 13 Aug 2012 Report Abuse
	Tried to book a specific hotel on Otel.com through Top Cashback but was told it was unavailable. When I went direct on Otel.com it WAS available. Booked anyway but disappointed not to get any cashback.
	douglaswaring \| 17 Apr 2012 Report Abuse
	Accommodation was booked in June 2010 and was of a reasonable standard. Despite posting an enquiry and several nudges I'm still waiting for my cash back 12 months later! Customer service non existent.
	markspencer \| 06 Jun 2011 Report Abuse
	No problem....great
	supergran \| 02 Jun 2010 Report Abuse
	Takes a while to appear in Pending - round about 7 days, but no problems with payment.
	Rosie_123 \| 09 May 2010 Report Abuse
	Tracked quickly - best price guarentee is untrue and they take an age to respond to any queries.
	Lau_S \| 20 Apr 2010 Report Abuse
	Once again this retailer has had the lowest prices and can't be beaten. Cashback tracked within 24 hours so all good so far!
	savgirlie \| 31 Jan 2010 Report Abuse
	Fast and reliable,highly recommended.
	JHBETTY50 \| 01 Nov 2009 Report Abuse
	Excellent! I booked a room in London for 7 nights significantly cheaper with Otel.com than I could by dealing with the hotel direct! Recommended retailer.
	YorksJase \| 22 Oct 2009 Report Abuse
	I have used Otel for various hotel bookings in the past and am delighted to see they are now included in Top Cashback. Hotel prices on this site are usually very good and they give you 5% back to use against future bookings. Now there is cashback in addition - can't be bad and can't wait to book with them again.
	\| 03 Sep 2009 Report Abuse
	Tracked quick
	KESSY \| 12 Aug 2009 Report Abuse

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