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M&S Energy Reviews

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Reviews and experiences from TopCashback members who have shopped with M&S Energy. Review this merchant

M&S Energy Reviews
	Absolute waste of time. I applied for single fuel as was getting promotion cashback of £40 - didn't track at all, still hasn't and had open ticket with TCB for several months. Contacted M&S via their website, the took a week to give me a call just to say that they can't help and they don't know anything about TCB... Don't think i'll ever see my £40 :(
	cartwheelbob \| 23 Oct 2013 Report Abuse
	Just like many many others, it is worth doing, but DO NOT expect cashback. Funny how all others track except this. Have lodged a ticket so more months waiting to hear (probably wont now)
	iwfcwandering \| 12 Aug 2013 Report Abuse
	Switched in jan 2013 as with other cash backers still waiting for the 46 credit to the account, come on m&s you are better than this!!!!
	pwp123 \| 08 Apr 2013 Report Abuse
	TCB 'merchant notes' state, "M&S Energy cashback is available through Top CashBack on genuine, tracked transactions completed immediately and wholly online". After I'd finished applying I got a message on the web page stating I had been succesful but that I had to call M&SE on 0800 number because there was an error with my email address. During the process I input my email address perfectly, twice - so I wonder if this is a deliberate device to avoid paying TCB on the basis that the imaginary need to call causes a breach of the "completed immediately and wholly online" clause... If you get this I suggest you ask M&SE to confirm by email that you will get the TCB - and that you cancel if they do not.
	SilverBadger \| 26 Feb 2013 Report Abuse
	It seems that many others have had a similar experience to me. Signed up for duel fuel but only received the single fuel amount. TCB is looking into this but have received nothing yet and others have waited for over a year. Do not sign up if you are relying on Cashback as you may not get it.
	Cinnamon \| 04 Oct 2012 Report Abuse
	Had to contact customer services to get cashback, even then took 5 months.
	domdomegg \| 04 Mar 2018 Report Abuse
	i've been waiting over 6 months for the cashback so i would avoid using M&S energy .
	tjinrothwell \| 25 Jan 2018 Report Abuse
	I bought dual fuel energy from M&S Energy having seen the offer at TCB and done the usual comparisons. Another in the seemingly long list of people who have been lured and dumped without receiving cashback. And they get the honour of being the first company about which TCB seem powerless to help. Avoid.
	\| 25 Feb 2014 Report Abuse
	Ms Energy is a joke i signed up for it after looking for energy suppliers through cashback waited for ages put in a missing cashback claim only to be told that i had singed up through somebody else not through cashback. Told cashback this is not true and MS energy would be the losers as i will end my contract with them as soon as i can i think they MS energy offer cashback then dont want to pay up ifeel ripped off
	NYC \| 16 Feb 2014 Report Abuse
	My cashback was declined. I cannot see any reason why, have queried but still £48 out of pocket. No way am I going to be a repeat customer! Top Cashback seemed to do what they could to help, but no joy. Not happy.
	richjthorp \| 15 Feb 2014 Report Abuse
	Cashback tracked but got declined,, waste of time getting money thru TCB but received £10 m&S voucher (single fuel) for joining them which was quick. For those who may join m&S for CB, I won't bother but you do get a voucher thou.
	hercs63 \| 25 Jan 2014 Report Abuse
	Applied Sept 2013 for two addresses. Cashback failed to track for both of them. After lodging 2 claims on tcb I received a message 8 Jan 2014 saying "Claim could not be found using the information provided" even though I gave them the exact date and supply numbers ! All a mess really - would stay well clear.
	rhys68 \| 15 Jan 2014 Report Abuse
	Only tracked for half the amount despite being a dual fuel purchase. Confirmed at half the amount, so the 'spiel' about it being 'uplifted' is cobblers, TCB are pocketing the other half.
	Nobby99 \| 14 Jan 2014 Report Abuse
	Signed up for duel fuel and only paid for single fuel purchase. Upon reading other peoples comments seems this happens to most of us. Topcashback should not be working with retailers like this very disappointed. Also took m&S energy 4 months to complete my switchover. Would not recommend.
	laurieloue7 \| 13 Dec 2013 Report Abuse
	Second time I've been stitched up by M&S on Cashback. The first time it was £110, now it's £46 for dual fuel which didn't track and after nearly 6 months of waiting they've rejected my claim. TCB interestingly state that it was part of a group of transactions which were rejected for the same reason. TCB should stop them from offering Cashback, to me it's tantamount to being fraud by offering great incentives to join but failing to pay out. NOT HAPPY.
	michaelackroyd \| 30 Nov 2013 Report Abuse
	Not tracked. Also had the message when I confirmed the transaction that I needed to call them as they had an issue sending me an email. Now tbc seem to not offer cash back from m and s energy. What a con!!
	lauraj1973 \| 07 Sep 2013 Report Abuse
	As with others, signing up received a message stating there was a problem with my email and to call their contact centre. Did not track, looks like a con. I will be cancelling and going elsewhere.
	1333david \| 04 Sep 2013 Report Abuse
	Purchase of duel fuel didn't track and have been advised that they have no record of my sale through TCB. Since taken out gas & electricity not surprised to see that it's SSE who prove the energy for M&S the very same company who have recently been fined millions for misleading customers. Judging by other people's comments they have no intention of paying out via TCB they just want people to sign up. DON'T go with M&S if you're expecting cash.
	Janineypie \| 25 Apr 2013 Report Abuse
	Purchase of duel fuel didn't track and have been advised that they have no record of my sale through TCB. Since taken out gas & electricity not surprised to see that it's SSE who prove the energy for M&S the very same company who have recently been fined millions for misleading customers. Judging by other people's comments they have no intention of paying out via TCB they just want people to sign up. DON'T go with M&S if you're expecting cash.
	Janineypie \| 25 Apr 2013 Report Abuse
	Switched to M&S energy Feb 2012. Tracked quickly. Jan2013 not paid and then disappeared. Bunch of crooks!
	mattyd73 \| 03 Mar 2013 Report Abuse
	Tracked correctly but became payable at £0. Was still sort-of worth doing for the M&S vouchers (not part of topcashback offering). M&S Energy customer service dire - SMSs received in the middle of the night, website not working properly, etc. Probably best go elsewhere unless the M&S offering is a lot better than the others.
	strowger \| 25 Feb 2013 Report Abuse
	Nearly a year since starting transaction. Despite chasing Top Cashback every month still no nearer getting cashback. Avoid like the plague unless the cashback doesn't matter. Can't believe they are allowed to keep advertising on site.
	Dave_in_Rugby \| 29 Jan 2013 Report Abuse
	As with all other comments, totally agree that TopCashback should suspend any promotion on behalf of Marks and Spencer and SSE until all outstanding claims settled. Been dragging on for months, including raising a couple of nudges. Will give TopCashback an undeserved bad name if not sorted!
	Dave_in_Rugby \| 26 Nov 2012 Report Abuse
	It has been over a year since I signed up to SSE via M&S energy and still no cash back. SSE say that I have cancelled the order. How that's possible is beyond me as I am receiving gas and electricity from them and get regular bills etc. So far TopCashback seems to be trying but considering how many people have complaints with SSE I feel that a clear message needs to be sent to SSE and they should be kicked off this site. It seems ridiculous to have been spending the last 13 months chasing after £46 but I now want to take it further as I only took the deal out because of the cash back.
	\| 21 Oct 2012 Report Abuse
	as everyone else, i had a problem with dual fuel cashback. only tracked as a single fuel. its been almost a year. complained to website team, but no success! lets see whats going to happen next,
	elmarik \| 23 Aug 2012 Report Abuse

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