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M&S Energy Reviews

Reviews and experiences from TopCashback members who have shopped with M&S Energy. Log in to review

M&S Energy Reviews
	Takes a bit longer than i thought perhaps some type of time indicator would be helpful.
	Crasher35 \| 25 Mar 2018 Report Abuse
	Took much longer than expected - the 'estimated payable' was changed from 3 to 6 months (after 3 passed!)
	Shoque1 \| 22 Mar 2018 Report Abuse
	Had to contact customer services to get cashback, even then took 5 months.
	domdomegg \| 04 Mar 2018 Report Abuse
	i've been waiting over 6 months for the cashback so i would avoid using M&S energy .
	tjinrothwell \| 25 Jan 2018 Report Abuse
	quick and no issues
	cath5716 \| 07 May 2017 Report Abuse
	An easy sign up process and excellent service.
	robinsst \| 29 Apr 2017 Report Abuse
	Quick and efficient
	tomandelle \| 03 Apr 2017 Report Abuse
	great value and service
	cjmbacon55 \| 29 Mar 2017 Report Abuse
	Good pricing and service from merchant. Cashback was well within stated time
	ChrisAitchison \| 29 Mar 2017 Report Abuse
	Tracked as single fuel (which i knew). Then uplifted to £48. Confirmed, however payment method has been changed to voucher only.
	LaurencePulling \| 07 Mar 2014 Report Abuse
	I signed up to M&S Energy on septmeber 30th 2013, It tracked but only at the single fuel rate, I looked into it and the tcb site said that this was normal and it would update to duel fuel rate when confirmed, I checked back on it every few weeks, it took until now March 1st 2014 to show as confirmed but its still only the single fuel rate. I went to lodge a claim for the duel fuel rate, only to be told I cant lodge any claims on it as its been over 100 days!!!! what a rip off!!!! They tell you to wait for confirmation which takes over 100 days thus invalidating any way of complaining when its not uplifted as promised.
	dylanm \| 01 Mar 2014 Report Abuse
	I bought dual fuel energy from M&S Energy having seen the offer at TCB and done the usual comparisons. Another in the seemingly long list of people who have been lured and dumped without receiving cashback. And they get the honour of being the first company about which TCB seem powerless to help. Avoid.
	\| 25 Feb 2014 Report Abuse
	Failed to track after buying dual fuel although TCB could find the right date when I put my claim in.Gave correct account info when asked and since been told that NO cashback and TCB supports the decision as they have said they did not have enough info.How much more do they need.Poor job M & S Energy. Doesn't look promising and not holding my breath.
	sarah_brown \| 23 Feb 2014 Report Abuse
	absolute rubbish for cashback-waited months and then declined for what i regard as a very poor reason, although reasonable value as energy supplier
	gby \| 20 Feb 2014 Report Abuse
	Ms Energy is a joke i signed up for it after looking for energy suppliers through cashback waited for ages put in a missing cashback claim only to be told that i had singed up through somebody else not through cashback. Told cashback this is not true and MS energy would be the losers as i will end my contract with them as soon as i can i think they MS energy offer cashback then dont want to pay up ifeel ripped off
	NYC \| 16 Feb 2014 Report Abuse
	My cashback was declined. I cannot see any reason why, have queried but still £48 out of pocket. No way am I going to be a repeat customer! Top Cashback seemed to do what they could to help, but no joy. Not happy.
	richjthorp \| 15 Feb 2014 Report Abuse
	They said Another marketing channel was credited with sale for their cashback. I don't understand why Topcashback create a more reliable method to help tracking purchases. Maybe create a separate software, which monitors all steps to make sure they are tracked by TCB. It should not be that difficult technically, but maybe the retailers just prefer an unreliable method, so that they don't have to pay every sell.
	rocksoccer \| 08 Feb 2014 Report Abuse
	Worst cashback experience so far. Signed up for duel fuel, it tracked as single, which is half the cashback value. Submitted a claim, claim was put on hold as TCB told it would correct itself after 3 months. 3 months passed, now the message is that they are dealing with it, but it could take months. Not only that, but it says next to it now that is will be paid in M&S vouchers only, which it did NOT say when first signed up - not sure how that will pan out as it's backtracking. We'll see, but not holding my breath. With regard to M&S energy, nothing much to report. It's an energy supplier run by Southern Electric, and does what it says on the tin.
	innyminy \| 30 Jan 2014 Report Abuse
	STILL WAITING FOR MY CASHBOOK,IT HAS NOW BEEN WELL OVER 21 WEEKS.
	parky104 \| 29 Jan 2014 Report Abuse
	Cashback tracked but got declined,, waste of time getting money thru TCB but received £10 m&S voucher (single fuel) for joining them which was quick. For those who may join m&S for CB, I won't bother but you do get a voucher thou.
	hercs63 \| 25 Jan 2014 Report Abuse
	Still waiting for cash back after 9 months - don't hold out much hope. On the upside everything else is tip top with M&S energy with a easy to use website & very friendly customer service. You can submit meter readings when you like so no estimated bills. They are a million times better then the thieving Scottish Power who wanted £112 a month for duel fuel when I could get it for £60 with M&S for a one bed flat. I could pick my tariff rather than be dictated too by the other big boys. Great retailer but not good on cashback.
	Joanna2480 \| 20 Jan 2014 Report Abuse
	Switch over completed with no problems, however don't do this like myself if you are expecting Cashback. Tracked as half amount which we are told but this hasn't yet updated to full amount - now M & S have declined saying they cannot trace account despite my supplying the account details and obviously M & S are taking my Direct Debits with no problems!!!
	MOTHER1929 \| 20 Jan 2014 Report Abuse
	Got the duel fuel and this tracked at the single fuel price with a comment that when validated will upgrade to the duel price. This did not happen at the validation stage so have had to chase this up to get the duel fuel offer. I am still waiting for a response so not happy with this.
	caz54 \| 19 Jan 2014 Report Abuse
	I had to file a missing cashback claim, but they eventually paid out. So I got the £20 M&S vouchers AND £46 ish from them. Cuts my first bill in half overall. So, not bad, but they need to actually make sure things track properly.
	Adzrules \| 16 Jan 2014 Report Abuse
	Applied Sept 2013 for two addresses. Cashback failed to track for both of them. After lodging 2 claims on tcb I received a message 8 Jan 2014 saying "Claim could not be found using the information provided" even though I gave them the exact date and supply numbers ! All a mess really - would stay well clear.
	rhys68 \| 15 Jan 2014 Report Abuse

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