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when you shop with JustPark
JustPark Reviews
Reviews and experiences from TopCashback members who have shopped with JustPark.
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JustPark Reviews
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Credit refunds if cancelled not money back
I had to cancel a space in Nottingham but you don't get your credit card refunded, you get three months credit on the website instead so be warned. If you don't use that credit, you lose it.
Tracking is 'hit n miss' at best- only 33% successful for me.
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foggy27 | 23 Aug 2024
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***BEWARE*** Albany Villas in Brighton
***BEWARE*** Albany Villas in Brighton cancelled my order at the last minute as they said it was not available and then re-listed the space for more than double the price! JustPark do not control this bad behaviour and have not even responded to my complaint.
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4heidelberg | 02 Aug 2024
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Good for parking but don't expect full cashback
Always had a good parking experience but teh cashback process is woefull. Latest episode is that cashback has come through in two tranches but is still only half of what it should be.
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Parsifal1881 | 29 May 2024
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They tried everything to avoid paying
Initially didn't track, then had to keep prodding to get the cashback. First they sent me an amount 5x too low, and after chasing this they finally paid the right amount. Doesn't give me a lot of confidence in their customer service attitude.
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george7378 | 15 Feb 2024
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Appalling customer service
The parking is fine but try and use their customer service who are completely useless
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dinaTCB | 26 Jun 2023
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Small Spaces False Advertising Booked a space only to find in the several pages of information that the space was only suitable for a small car. Given I was transporting an elderly relative in a wheelchair this was not an option to use a small car. This should have been advertised upfront not hidden amongst the text. JustPark aka JustFalseAdvertise & JustNoRefund. I now use yourparkingspace now. Much better service.
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rgbrgb2001 | 06 Dec 2021
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Simple process. Heartless Customer Service when someone is ill. AWFUL. No way would we ever use them again.
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simonmlewis | 09 Nov 2021
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Cashback tracked quickly and payment made fairly soon after.
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retired_at_last | 19 Aug 2021
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excellent service and great to be able to park on residents driveways
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Nokesy1 | 16 Oct 2020
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declines cashback for no reason
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sjr1988 | 09 Sep 2020
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They have slight issues with tracking, but always pay up once the claim goes in.
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sometimesong | 08 Jan 2020
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This is without doubt the worst app I've ever used. It was my husband's 40th last weekend and due to a train strike I booked a parking spot for 24 hours through JustPark at a nearby station - Haywards Heath - as we were going to London for a big birthday lunch. I thought I'd organised everything well and was so upset when we got to Haywards Heath that not only were there no directions to the parking spot but when we eventually did find it it was padlocked. I called the mobile number we'd been given for emergencies many times and no one answered - and no one has since. Now we were running 45 minutes late - I was almost in tears and we ended up having to pay £45 to park in the station carpark. We were over an hour late for my husband's 40th birthday celebration - what should have been a fun day became very stressful. The most disappointing thing is that I've since contacted JustPark twice and no one has bothered coming back to me. I will continue to seek compensation for their terrible service. I'm just sad this happened on such an important day for us. I advise anyone reading this to AVOID JUST PARK.
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Member1282556330700 | 04 Dec 2019
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had to lodge a claim and not the fastest payer
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Kazmira | 06 Sep 2019
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hit and miss but always pay
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Adamtether | 06 Sep 2019
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TCB had to chase for payment
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Schomojo | 12 Jul 2019
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always can not be tracked
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Zhang Zheming | 17 Jun 2019
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Cashback payment not the quickest.
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898657402 | 09 Jun 2019
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Took a really long time, and had to be chased as well!
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Jbarnes769 | 14 Mar 2019
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Had to submit a claim due to known tracking issues with this merchant, but all was fine after that.
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sometimesong | 05 Mar 2019
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didnt give me my first cashback as a new member. customer service from them pretty useless too!
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PAZ113 | 13 Feb 2019
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Very convenient and easy to book a spot. Will definitely try again.
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docmunawar | 18 Jan 2019
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Prepaid and reserved a parking space that when I arrived was not available. The parking space had no knowledge of the booking. After 20 minutes with the receptionist I was told this was a common occurrence with Just Park where they show spaces are available and charge people to have them turn up to have there day ruined. We had planned a family day out to the visit the Natural History Museum for my 5 year old daughters school project. I had booked 4 hours of parking nearer by so we could have a stress free trip. As we were refused parking and we did not have loose change and did not trust any more parking apps to pay for on street parking we ended up parking at the near by Sainsburys where we were permitted 2 hours as long as we purchased items. So what should of been a stress free day out, we had to rush 3 children under the age of 7 to the Museum, around it and back again before the 2 hours and purchase items in store when we arrived and left to justify parking there. After numerous emails to Just Park, they are making it the upmost difficult in obtaining a refund. I gave them the contact name and telephone number for the receptionist of the Hotel booking along with the receipts from Sainsburys showing time in and out. The response I received from Just Park was, "Thank you for confirming that with us. However, as our online phone line is an emergency line it can take up to 3 working days for us to make an outbound call to a non-emergency related incident. At our earliest availability, we will reach out and contact the receptionist. However, if they cannot confirm what we need then we will be unable to move forward with your claim." You would think with 75 registered staff within the company, that they could get hold of a landline or mobile phone. Again another example of very poor customer service where they are very happy to take your money but obtaining a refund for a service not received, impossible. So for less than 2 hours parking without a refund my outlay
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Donnello1981 | 13 Jan 2019
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last 2 times I used it, I had to submit missing cashback claims to get the money - not impressed. Previous times were OK, though.
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veritycurrall | 28 Dec 2018
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Merchant has an ongoing tracking issue, however cashback was received following a claim
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sometimesong | 26 Dec 2018
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