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Get up to £40.00 of your purchase back when you shop with Jet2holidays.com Join TopCashback Free
Get up to £40.00 of your purchase back
when you shop with Jet2holidays.com

Jet2holidays.com Reviews

Our members seem to love Jet2holidays.com as those who have provided us with a review have given them an overall four-star rating. The major reasons for this positive feedback seem to be the company’s first-class customer service, their friendly staff and the fabulous resorts they offer.

The fact cashback tracks without any issues and is paid out quickly - often before members have even gone on their holiday - also seems to be a big factor as to why customers are happy with their experience.

People who have left positive reviews on Trustpilot are very complimentary about their planes - especially the legroom offered - and the fact that they seem to go the extra mile to provide customers with the little things which go a long way to ensuring they have a great holiday.

One customer says they would not use anyone other than Jet2 because of the great flight times, customer service and baggage allowance they offered, while holidaymakers also praise everything from their check-in staff, cabin crew and reps to the flights, hotels and transfers.

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Jet2holidays.com Reviews
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Purchase didn't track
I booked holiday in August 2025, it didn't track. I opened a claim with customer services and was advised it would be on ice till after our holiday in September 2026. On our return I chased as it still wasn't sent to network and was advised it could take 12 weeks. Eventually at end of October I was sent a payment of £3.75 which was not the amount quoted when I made the booking. I raised a complaint and was given the expected balance immediately without Topcashback referring my complaint to the network again. It takes more and more time and effort to get results compared to when I first used it in 2021
  Nessp01 | 02 Nov 2026 Report Abuse
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Disappointed
Very disappointing experience with Jet2holidays cashback through TopCashback. My booking was worth £3,970 and after months of waiting and being told that Jet2holidays no longer worked with TopCashback, I finally received just £3.75. The lack of communication and the extremely low payment after such a long wait are unacceptable. I am still waiting for a proper explanation of how this amount was calculated. I would think twice before relying on this cashback offer again.
  nowak88 | 31 Oct 2026 Report Abuse
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Terrible
Waited months for the cashback spent £1400 pp, supposed to be £50 and got £5- scam!
  AggieStuch | 29 Oct 2026 Report Abuse
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Very disappointed
Never tracked of course??? Just got £5 after spending £3066 should have been £40
  Jennifer55 | 28 Oct 2026 Report Abuse
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Rubbish
I should have got £30 from these as I only used codes supplied and done as instructed. £6500 holiday and I get £3.75 back. I get more than that off train tickets
  Member29633886522 | 28 Oct 2026 Report Abuse
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Disappointed
Waited months for the cashback, didn’t track, supposed to be £40 and got £5- scam!
  Nataliecarton | 28 Oct 2026 Report Abuse
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Shocking
Booked, I expected £40 got £5!!
  Jonohector 2803 | 27 Oct 2026 Report Abuse
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Beware reduce cashback.
I used topcashback for my holiday and it was £40 cashback, then it got reduced to £5? Know will help or come back to me and not answering my messages! Will not use this company again ! Should not promise offers to encourage you to use and then not complete!
  Member1132032962524 | 27 Oct 2026 Report Abuse
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Missing claim but ok timeframe for response
With Jet2 I always have to submit a missing claim when I book. They never pick my cashback up automatically. That being said, they aren't too slow in responding (normally a month or two).
  GarethF1981 | 26 Oct 2026 Report Abuse
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Delightful
Last minutes holiday to Spain, flight+hotel with coach transportation. Rewards £30 to my account about 6 weeks time. Thank you
  FIONWAN | 18 Oct 2026 Report Abuse
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Slow to Complete
This holiday was booked several months before we went but the cash back was agreed after our return from holiday. Great work by the Top Cash back team to get this over the line.
  Martin Boast | 18 Oct 2026 Report Abuse
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Aweful
Was showing as £30 when a £13,5000 holiday booked for the family. After holiday taken this dropped to £5 with no warning. Very poor and very misleading Do not take for granted that what you see is what you get. I should have booked with TUI
  kandjakebird | 13 Oct 2026 Report Abuse
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You probably won't get it.
Had a few jet2 bookings that don't get tracked, get put on hold even after you have returned, drop from £40 to £5 or simply just get rejected after a year. I don't bother any more
  MCSCLTD | 08 Oct 2026 Report Abuse
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Cashback dropped by £75
Originally tracked at £80 but dropped to £5 just before final confirmation with no notice. This is after waiting weeks after holiday for them to confirm. Don't recommend
  Deniclare | 07 Oct 2026 Report Abuse
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Great deals
Had issue with amount owed but was sorted very quickly
  Bevsam | 06 Oct 2026 Report Abuse
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Awful.
Should have received £32 as per the offer when booked - had to put a claim in, wait 12 weeks, and was given £3.75. Looks like I'm not the only one either, so if booking through Jet2 assume you won't see any cashback and you won't be far wrong. Shame I have to give even one star. Rubbish.
  srh71 | 06 Oct 2026 Report Abuse
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What a joke!
They make an offer and then payout a pathetic minutiae of what the offer was... very poor
  tomarples | 06 Oct 2026 Report Abuse
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Missing Topcash back from Jet2
In January when I booked a 10 day holiday with Jet2 I was promised £30 cashback. A few weeks later it was crossed out in my account. I contacted Topcashback.co.uk and was told it was being looked into and would be finalised by July when they could contact Jet2. In September I was offered £5 not £30. However I have now received the full amount thanks to Topcashback.co.uk. Many thanks. Pam Birleson
  Pambirlo010150 | 05 Oct 2026 Report Abuse
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Incorrect cashback
Cash back tracked incorrectly. Merchant refused to correct it. Asked for payment information but suspiciously my booking disappeared from their system so I couldn’t get it. Lost out on around £80 of cash back.
  MikeCarlton | 05 Oct 2026 Report Abuse
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Jet2 holidays
Great to get cashback. I would have expected a little more and it took so long to get cash back after I had paid.
  Classday29 | 05 Oct 2026 Report Abuse
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Good experience
Good rate, easy to book and pay online. Just need to wait till holiday taken, then cashback will be payed out after the quoted time scales.
  bobvanuk | 03 Oct 2026 Report Abuse
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A mixed bag
I have had 2 x Advertised cashback pay-outs from Jet2 and one which should've been £30 paid out £3.75, I needed to lodge a claim on all occasions so it is very much hit and miss. That said their prices have always been the best which is why I use them, any cashback is a bonus, as always, go for the best price, not cashback.
  Keithydee | 25 Sep 2026 Report Abuse
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Slow and low
I was expecting a higher payout and it took 12 weeks after the event and much longer since I booked.
  MicP1882 | 23 Sep 2026 Report Abuse
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Very disappointed in the amount of cash back as not what was promised when
Very disappointed at the amount t I received after 12 week waiting for it and not the amount that was advertised when booking
  Mandymoo1084 | 21 Sep 2026 Report Abuse
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Good cash back but took ages
Good amount but was supposed to pay out 8 weeks after holiday. More like 12 weeks. Just don’t lie.
  clairepolley17 | 19 Sep 2026 Report Abuse
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