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Hoppa Reviews

TopCashback members who have submitted Hoppa reviews having used them to book airport transfers have generally been happy with the service they received. Many said they would use them again and/or recommend them to others, while one satisfied customer stated that they “always use Hoppa”.

The feedback received from our members also highlights the fact they think they receive a value for money and reliable service for a good price, with customers praising “efficient and timely” airport transfers and friendly staff. The website has been described as easy to use, while one member said Hoppa provided a “fantastic service at the lowest price”. Some TopCashback customers also reported having received their cashback as soon as they got back from their trip — or before in some cases.

This largely positive Hoppa review feedback is backed up by the fact they can boast a four-star Trustpilot rating. They are congratulated on their great communication, courteous drivers and for providing a clear and detailed reply when being asked a question, while one customer described her transaction as a “worry free experience”.

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Hoppa Reviews
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No cashback
I have made 3 purchases from Hoppa via Top cashback and have been turned down for cashback on each occasion. The vague response was that I probably did not use top cashback which is incorrect as I did on each occasion. I thought the 10% cashback rate was too good to be true. I will avoid this company in future.
  Striker699 | 28 May 2024 Report Abuse
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Clean, quick and convenient
I’ve used Hoppa in Turkey twice and St Lucia and always been satisfied. The drivers have been on time, the vehicles are clean and it saves the hassle of organising it at the destination
  Prestige | 25 Apr 2024 Report Abuse
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Failed to track
3 months on, did everything correctly, but no track of the promised cashback. The taxi hire in LA was chaotic to say the least, but it did happen, so Hoppa need to pay up. TCB say that claims against Hoppa often take Months to resolve- interesting reading given the synopsis that they provide about this retailer!
  CD53 | 12 Jan 2024 Report Abuse
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Fast payout
Purchase tracked and was payable within 3 weeks of the trip
  mick9494 | 27 Oct 2023 Report Abuse
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Fast payout
Purchase tracked and was payable within 3 weeks of the trip
  mick9494 | 26 Oct 2023 Report Abuse
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Great transfer
Booked a return transfer to Playa Blanca in Lanzarote in May, both journeys excellent and on time and paid out much quicker this time.
  Alicar | 09 Sep 2023 Report Abuse
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Scam company?
I wouldn´t trust a company who cannot even decide if their name is "hoppa" or "hoopa" (see their tcb info)
  andypandy | 06 Aug 2023 Report Abuse
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Don't use Hoppa! Deceiving service in Canary Islands transfer
My booking was made from and to my hotel door, as advertised on hoppa's website. However we weren't left in front of the hotel, but in a place with stairs, which was definitely not what we had booked. We were not informed of the different location until we were dropped off. I was travelling with a baby 1Y and a toddler 3Y, and I was not able to go down the stairs with the stroller and the suitcases. Also, we were travelling with elderly people with difficulties walking/going down/up the stairs. When we arrived at this place we asked the driver to leave us closer, however he denied us that. And was quite rude. As soon as we realized that the pick up wouldn't be possible in front of the hotel we contacted Hoppa to cancel it. However hoppa didn't accept the cancelation and didn't refund us. We were deceived by Hopa regarding the drop off/pick up place.
  Member2112576468854 | 27 Feb 2023 Report Abuse
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Great service but poor cashback payer
Every time I use this retailer I have to raise a claim as the transaction never tracks
  harland | 27 Feb 2023 Report Abuse
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Tracked but declined for no reason.
  jaweb | 07 Dec 2022 Report Abuse
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always decline cashback and are extremely unreliable company
  Jenna123 | 22 Jul 2022 Report Abuse
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Excellent service overall, no problems with booking or receiving cashback. Have used this company several times, however I tried to upgrade and by the time someone had replied to me it was too late.
  Dancedivashell | 01 Jun 2022 Report Abuse
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Tracked immediately and paid in a reasonable time
  genty | 09 Apr 2022 Report Abuse
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Prompt Payment - thank you!
  Bhavin5h4h | 22 Mar 2022 Report Abuse
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I used this company in December 2019 and I am still waiting for my cashback. They also failed to provide the taxi service I purchased and had to send an Uber ad a replacement. Very disappointed and will not use again.
  LindaBailes | 04 Dec 2020 Report Abuse
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Unfortunately this took just over 11 months, and is similar to previous experiences with this merhant.
  TimG123 | 14 Sep 2020 Report Abuse
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They do not honour the advertised rate and now refuse to issue refunds (just credit notes).
  AndreaP | 21 Apr 2020 Report Abuse
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Incredibly slow, was pending for over 35 weeks
  blp2405 | 20 Feb 2020 Report Abuse
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4 months later still waiting
  scott2402 | 19 Dec 2019 Report Abuse
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Just booked as normal but through topcashback site, cash back in account a few weeks after travelling. Fab!
  mashamfishing1 | 10 Dec 2019 Report Abuse
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They dont pay
  cartmrs1961 | 22 Nov 2019 Report Abuse
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Excellent thank you
  ama | 11 Nov 2019 Report Abuse
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I didn't receive my cashback
  jane89 | 03 Nov 2019 Report Abuse
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Took forever, 9 months before payout.
  Chulstone | 02 Nov 2019 Report Abuse
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For some reason cashback was declined. Small amount so i didn’t pursue the issue. Overall they are a good company to deal with.
  Jacobsl4 | 17 Oct 2019 Report Abuse
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