There's a limit to how long you can lodge a claim after your purchase - this varies from retailer to retailer, but is usually 100 days. You can usually find more info on this in the terms of the offer.
If you can't select the date of your purchase in the claims form, it might be because it was too long ago.
When this happens, you can get in touch with our
customer service team. We can then check whether the retailer and their network will still allow you to lodge a claim and advise from there.
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