Here are some frequently asked questions you may have about bonuses:
How do I activate a bonus?
For bonuses that require activating, you’ll usually find an option to activate at the top of our homepage. We may also email you with details of a bonus and how to activate it.
What happens if I activate a bonus and my cashback doesn’t track?
Don’t worry! Submit a missing cashback claim as normal. As long as your claim is approved, your bonus will be added automatically to your account by the time your cashback is available to payout.
What if I forget to activate a bonus?
If the bonus is still running, you can activate it and we’ll still award the bonus. Your bonus will take a little longer to track, but it should appear by the time your cashback is available to payout.
How do I know if I have activated a bonus?
You can check you’ve activated a bonus by revisiting the page. You’ll no longer see the option to activate it, and the page will confirm that you’ve activated the promotion.
How will I be told I’m eligible for a bonus?
Not all bonuses are communicated in the same way. We may display the bonus on our homepage, or let you know through an app notification or email.
When will your next bonus run?
We’re unable to say in advance when a new bonus may be available to you.
Why am I told I was ineligible to activate the bonus?
Sometimes we may run bonuses that are for a selected amount of members. In those cases we will communicate the bonus to you. If you try to activate a bonus that you're not eligible for, we’ll let you know to ensure you know before purchasing if you’re eligible for the bonus or not.
How do I find FAQs about a sign up bonus?
You can find answers to common questions about sign up bonuses in our dedicated FAQs
here.
If you still have a further question about a bonus, submit a support ticket here.
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