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Gardening Direct Reviews

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Reviews and experiences from TopCashback members who have shopped with Gardening Direct. Review this merchant

Gardening Direct Reviews
	Sorry but we were not happy with quality of the plants, the delivery times ( though COVID did not help ) nor communication with us explaining reason for delay. Would not use again
	IvanJonesArt \| 15 Sep 2020 Report Abuse
	Tracked quickly
	dabbit \| 21 Apr 2011 Report Abuse
	Absolute disgrace. Plants arrived damaged. Unable to make contact by phone, Numerous emails remained unanswered. Fiannaly found out today no replacements available, and Gardening direct proudly boasts of having 10000 unanswered emails. Ordered replacements from Woolmanss.
	Member689850497143 \| 22 Jun 2020 Report Abuse
	Ordered plants beginning of April. One plant arrived - OK, but very small. Next, some weeks later 96 "large plants" arrived. Actually small plug plants, some of which were dead, others damaged. What remain are not thriving. Awaited further plants - no sign. Emailed - no response. Filled in form - no response. Rang this morning. Kept waiting for 20 minutes, all the while being advised my call was important to them, then cut off. Absolute shambles. Covid no excuse. They are managing to email me constantly trying to sell me more plants, but are unable either send what I ordered, or to respond to my queries. I won't ever use them again.
	Corvette21 \| 01 Jun 2020 Report Abuse
	Dreadful. DONT expect any cashback from them. In spite of clearing cookies/cache in advance didnt track and claim refused!
	cherry11111 \| 07 May 2020 Report Abuse
	Ordered spring bulbs, delivered quickly hence the one star.Bulbs damp and mouldy. Instantly complained and them send pictures of mouldy bulbs.was told they were ok to plant. So much for the guarantee of customer satisfaction, it not worth them stating that as it is useless.
	\| 13 Nov 2018 Report Abuse
	Plants took 4 weeks to arrive, small, dry and unhealthy, did not flourish in best compost in greenhouse. “Mystery plant offer worth £11.99 “ cost another £4.99, arrived in June - supposed to be “Jumbo” worth £11.99 - 6 tiny nemesia received. My friend had exactly same problem. Avoid - now trying to get my money back. Avoid,,
	Askerner \| 05 Jun 2018 Report Abuse
	Im afraid that I have to agree with the bad reviews for this company. I placed an order weeks ago and there has been no communication as to when I can expect my plants, or even, IF they will ever arrive. Shockingly bad level of service! Will never use this company again.
	\| 13 Jun 2016 Report Abuse
	I bought plants from Gardening direct over 8 years ago, I know it was AT LEAST that long ago as it was at an old address. I am very careful who I provide personal info to, I am also very careful to tick the "don't sell my personal info and send me junk" box. 8 years on, I am still being plauged by sales calls from companies who have bought my information from marketting companies. When you track this back (it worries me when people call me and they know who I am and all about me - and I know nothing about them so I have investigated a few), it seems that loads of marketting companies have been buying and selling me to each other - and the source? Gardening Direct. After 8 years, they are STILL selling me to other companies who I have no connection with - for their own financial gain. They probably make more money from this than they did from the few plants I bought. What kind of "gardening" company would do that???? As you would expect, they have yet to respond to my enquiries, but I would not buy anything from them, if you tick the "no junk mail box" - how can you be sure what happens? If they sell your data, they can just say "you said we could" - how could you prove otherwise? It takes a LOT of time just to find out who sold the data in the first place (I went through 6 different companies to find out - it gets re-sold that much - several times I have hit dead ends as the companies are often slippery quasi legal outfits with no real business address etc, its only this last time I was able to actually get back to the source). Worst of all, some marketting companies have re-activated old records because they had an "update" of my details from gardening direct, this makes more "more valuable" and so they sell it on to even more companies. As a result, I get calls all the time trying to sell me things. Joy! I am gobsmacked this is legal, it certainly isn't ethical.
	\| 16 Mar 2012 Report Abuse
	Ordered a garden vac/blower online. Two and a half weeks later, no blower or news, so called to check and was promised was with couriers and would be with me in 2 days at most. 3 days later, called again, was told on they'd look into it and call me back. End of next day and still not heard so I call back again to be told it was with the couriers and should be with me soon. I double check it does actually exist and is not on back order, to be told it has definitely been despatched and couriers will be in touch soon. Another 3 days go by so I call again and get a very helpful man who says it was never in stock, was put on order and might be with them in a week or so. Incompetence or plain lying through their teeth, and dreadful customer service. Wouldn't trust them.
	nln \| 12 Dec 2011 Report Abuse
	Tracked quickly. Looks good value with the cashback plus 10% discount code.
	lim1bd \| 11 Apr 2011 Report Abuse
	Here I am again, still waiting for my first cashback payment on an order placed on 21st February ( make that 100 days) I have tried to write via a claims ticket but HOW DO YOU DO THAT NOW? I have pressed and clicked just about every button possible and I have been going round in circles. Can someone explain the system to me as I can`t fathom things out.
	Norma_ \| 31 May 2012 Report Abuse
	good choice and quality of products
	gwyncard \| 05 Jun 2011 Report Abuse
	Tracked very quickly. Good quality bedding plants which were already the cheapest I could find, even before the 10% cashback. Recommended.
	Ava_Adore \| 30 Apr 2010 Report Abuse
	Tracks quickly for me. Makes up for all the ones which dont.
	grannygarden \| 27 Apr 2010 Report Abuse
	Ordering and payment was so easy, great through Top cashback. Super quick delivery to.
	GBW008 \| 27 Apr 2010 Report Abuse
	great cash back on everything for the garden
	lily2108 \| 26 Apr 2010 Report Abuse
	Really fast tracking, well pleased with that. My plants are coming in stages as indicated when I bought them, according to growing season et; the ones that have arrived so far have been superb quality, really pleased with them, well packaged. Will certainly buy from these again.
	veronese \| 25 Apr 2010 Report Abuse
	Made purchase through topcashback link and payment was available within the timescale advised. Very easy!!
	postie \| 23 Apr 2010 Report Abuse
	Prompt payer, spot on.
	OBTONEANDWEND \| 14 Apr 2010 Report Abuse
	Payable within one month, pretty good. The website itself I wasn't so impressed with, as the image shown there and the goods actually received were different (partly my mistake for not checking the text in detail, perhaps, but equally not terribly impressive to show one thing and sell another), but the cashback experience was very smooth and quick.
	\| 25 Feb 2010 Report Abuse
	excellent, confirmed within 24 Hrs
	lindyloo50 \| 16 Feb 2010 Report Abuse
	I find them very competitive,give good service and supply very healthy plants.Fully recommend them.
	\| 03 Feb 2010 Report Abuse
	Tracked and confirmed quickly.
	JanHerts \| 20 Dec 2009 Report Abuse
	I've used Gardening Direct a few times and always receive great service, value for money and quality plants.
	choochumski \| 20 Nov 2009 Report Abuse

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