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Confused.com Utilities Reviews

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Reviews and experiences from TopCashback members who have shopped with Confused.com Utilities. Review this merchant

Confused.com Utilities Reviews
	I completed a valid single-fuel switch from Scottish gas to NPower through these con artists. Iniitially tracked at the correct £12.12, but once I signed the contract to complete the switch, they reduced it to 0 ("Non-qualifying"). AVOID!
	\| 02 Nov 2011 Report Abuse
	It seems a lot of people have had the same experience - cashback tracked quickly, but them went down to zero. Will try to pursue manually, but I don't hold out much hope. Think this is a big con. Shame on Confused.com for being so duplicitous.
	ktm \| 25 Oct 2011 Report Abuse
	Dog turd service. Tracked OK but then after ages turned to payable zero and over 100 days so cannot claim. Appears that this is a very common experience. Suggest everyone just avoids confused.com as they are clearly a dishonourable bunch of deception artists...
	Drewbert \| 15 Oct 2011 Report Abuse
	Used them to transfer to British Gas. £24.24 appeared quickly and then sat there for 3 months before changing £0. Rubbish!
	Johnkg \| 01 Oct 2011 Report Abuse
	I applied to change my dual fuel to a cheaper company, through Confused, almost 2 months ago. Confused confirmed the change but since then nothing. The energy company say that Confused have not contacted them. I have been trying to speak to head office(the only non 0871 number available) for 3 hours. All I get is voice mail except on one occasion when I was being transfered I got cut off. I have had no reply to my email. Each month, on my old tarrif, I am paying on average an extra £20. Confused has cost me extra!
	Jan10 \| 12 Sep 2011 Report Abuse
	confused.com site kept informing me that the tariff that i have been on for the last 2 yrs didn't exist.... therefore as i couldn't even complete the first form, it wouldn't allow me to even browse any other tariffs! Very time consuming and frustrating.
	flash_monkey \| 08 Jul 2011 Report Abuse
	Don't bother!! tracks o.k.but then nothing happens.After 100 days cashback reverts to zero and its then too late to contact TCB.Not impressed.
	bronco \| 24 Jun 2011 Report Abuse
	Still waiting 5 months on for cashback, checked my account today and they have zero'd it....Big Con!!
	cr8zydays \| 21 Jun 2011 Report Abuse
	Am still awaiting cashback 4 months on! Very disappointing
	cr8zydays \| 23 May 2011 Report Abuse
	I had to email them to find out if my transfer had happened as I got nothing to tell me what was happening. Very disappointed
	bazzando \| 15 Apr 2011 Report Abuse
	tracked 3 months ago,still not confirmed,very dissapointing
	cliff1258 \| 13 Apr 2011 Report Abuse
	Absolute rubbish, quickly tracked but payout changed to zero after waiting for 4 months. Big con...... would definitely not recommend.
	wardward101 \| 05 Mar 2011 Report Abuse
	The cashback shows whether you buy or not. They are never going to pay it, it just clutters the screen for ages. There doesn't seem any way to remove it. More of a sales gimic than a reality.
	COACHMAN \| 06 Feb 2011 Report Abuse
	Tracked ok back in February but now my cashback has dropped down to nil - with no explanation!! tried to manually track but as its been over 6month - cashback cant help! RIP off!! beware!
	blueladuk \| 12 Nov 2010 Report Abuse
	been waiting since February 2010, top cashback kept advising to keep waiting, now the £48 i was promised has vanished off my statement! top cash back wont chase it as been over 100 days! complete rip off! be warned!!
	blueladuk \| 31 Oct 2010 Report Abuse
	waited like 8 months and they still havnt given it to me !
	wolf21 \| 26 Oct 2010 Report Abuse
	Switched my gas and 'leccy in March. Tracked & confirmed OK but 7 months later I'm still awaiting the pay out. Very disappointing!
	\| 25 Oct 2010 Report Abuse
	Tracked quickly at £24.00, confirmed recently and reduced to ZERO once payable. excellent, will not use again and most certainly do not recommend
	captainmasher \| 16 Oct 2010 Report Abuse
	Did my check, wonderful... showed that my present rate was the best one for me... the cashback tracked straight away, superb... money was confirmed yeah!.. two months after payment time and the cashback goes down to nothing, hmmm! Advice don't expect cashback from these guys they're just using it as a sales technique.
	TBirkett \| 06 Oct 2010 Report Abuse
	Still getting no where with this shame on you tops for having these on when so many are having problems.
	nickyt \| 20 Feb 2012 Report Abuse
	I applied to confused.com to change my dual fuel back on 9/10/11 and on that day signed to go with EDF which was the cheapest at the time. The order tracked quickly albeit £0. But I was not concerned as I was expecting £24.24 as and when my order was confirmed with EDF and the switch had been made which was not until 7/11/11. Still awaiting my cashback, only to be advised that its now over 100 days and will not be paid. VERY BAD service from confused, and a bit misleading from Topcashback.
	jacathome \| 02 Feb 2012 Report Abuse
	DISHONOURABLE COMPANY DONT NEED TO SAT ANY MORE !
	stratocaster \| 26 Jan 2012 Report Abuse
	Did not give me a quote - need to sort out their site
	David40 \| 24 Nov 2011 Report Abuse
	tracked ok, then became payable as 0 over 100 days ago now, so cant submit a claim AVOID!!!!!
	lktiso \| 30 Sep 2011 Report Abuse
	Transaction tracked quickly at £22 but changed to zero when it became payable!! there must be something done about this, they shouldn't be able to reject their cashback offer after you've purchased via their comparison website!!! It's not fair to tempt you with decent cashback amounts and then refuse to pay up!! :-(
	williams6692 \| 26 Sep 2011 Report Abuse

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