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Buymobiles Reviews

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“Super impressed with (the) speed of cashback becoming payable — other merchants could learn from these guys” is how one of our members described her experience with Buymobiles.net in a review they decided to leave. Other members have also clearly been pleased with the service provided by the mobile phone retailer, with comments left including “got a great deal on my new iPhone and quick cashback also” and “great service at great prices — and cashback paid on time”.

While it is true that some members have complained about their cashback being denied, having to put in a claim or having to wait a while for their cashback, plenty of others have been pleased with the process. Some of the comments left with regard to this include “Quick payout, always no issues”, “paid within two months — great” and “quick and easy — cashback confirmed quickly”.

Review this merchant

Buymobiles Reviews
	Avoid. Dishonest company, makes life difficult. They have ridiculous criteria for their cashback claiming. Claiming on arbitrary time windows of 60 days, posting it in, using special bits of paper which they won't resend you if you lose it. And then if you don't send it in with extra tracking, it'll find it's way into a bin, along with the "irreplaceable" codes. Seems blatant they have incentives for their staff to dodge cashback claims. Thoroughly dishonest company. And, they have their employees writing reviews, and not stating they are affiliated, so watch out for fake 5 star reviews! Which breaches advertising regulations. So seems they don't mind flaunting the law. I'd bet a lot of their small print terms wouldn't stand up in a court too.
	CoranH \| 28 Nov 2014 Report Abuse
	Bought two Samsung Galaxy S5 phones and they rejected my cashback claim. I provided the order and tracking numbers but no one wants to help me get my £84 cashback. If I'd known Buymobiles.net were a bunch of dishonest cowboys, I would have avoided them and got the phones and cashback from a more reputable seller.
	Aeroadster \| 25 Nov 2014 Report Abuse
	DO NOT USE. First off, they opened a second plan instead of upgrading my original account as requested meaning that I was paying for 2 accounts for a fortnight until I could get my original number back (which involved buying a 3rd SIM card as cannot transfer a number between 2 accounts on the same network ...you learn something new every day). Second, EE are charging me £5 a month more than the plan I signed up to with Buy Mobiles but cannot change it as they were instructed by Buy Mobiles. AND thirdly,my cashback has been declined even though I KNOW that I only went through Topcashback (I have been doing this a while). The Customer Service is terrible and they make you wait on hold on an expensive number for ages. Cut all ties Topcashback. Total cowboys. Really regretting my decision to buy with Buymobiles. NEVER AGAIN
	Hail87666 \| 18 Nov 2014 Report Abuse
	Cash back declined even after supplying all of the requested info. Wouldn't use again.
	smn198 \| 06 Nov 2014 Report Abuse
	Make sure you get the best deal through buy mobiles and don't expect your cashback. Have just bought my second mobile through them but only because it was the best deal. Original deal tracked but was declined after a few weeks.
	raysan \| 04 Nov 2014 Report Abuse
	Have to wait over a week for email reply and they never answer the phones unless you are placing an order. Refused cashback claim. Would avoid in the future.
	\| 01 Nov 2014 Report Abuse
	Linked via topcashback, it TRACKED as usual, amount showed on my account then BUYMOBILES decided i had gone through another tracking site and refused to pay out. I did not use another tracking site or cashback site. Its just a really easy way for companies like BuyMobiles to get out of paying the cashback "they used another site, but we cannot tell you which one for date protection purposes"... Phone arrived fine. But has been an absolute nightmare getting the direct debit working properly. WILL NOT USE AGAIN. A little disappointed in TopCashBack too for this problem with lying companies too.
	jen55hill \| 21 Oct 2014 Report Abuse
	Poor, denied the transaction despite supplying the mobile phone. best avoided I will not use again.
	wutang789 \| 19 Sep 2014 Report Abuse
	very good site iam happy about that so much
	\| 12 Sep 2014 Report Abuse
	No cashback given. Buymobiles claimed that i went through another third party.... but of course would not disclose which one. Waste of time using these. Feel let down overall on this occasion
	jen55hill \| 08 Sep 2014 Report Abuse
	Having previously used this company via Topcashback and received excellent service I had no qualms about using them again. However after having £42 cashback showing on my account it has now been declined. Why? simply because I was not a new customer. I would have thought that companies such as this would have welcomed repeat business. It seems not. Unfortunately I am outwith the period to return the phone and free gift or otherwise I would have. I shall not shop with this company again. Topcashback have also lost a customer as I shall now look elsewhere for a company that meets my needs. I shall be waiting until all of my cash is ready for payback and that will be the end of me.
	\| 05 Sep 2014 Report Abuse
	Tracked but never paid out
	Donny_DRP \| 21 Jul 2014 Report Abuse
	Took 7 months to decline my cash back - no valid reason. Would never use company again
	Tikal73 \| 07 Jul 2014 Report Abuse
	everything was going so well. cashback had been tracked and pending. after waiting over 2 months they pulled the cashback. it was the only reason why I went with this company in the first place. happy with phone, not with service or cashback
	Penny4254 \| 03 Jul 2014 Report Abuse
	Got contract and phone through this merchant with £42 cashback in Dec 2013. Tracked straight away but took a while to become payable - April 2014. No problems (so can't really rate customer service). Satisfied.
	lizbritton \| 20 Apr 2014 Report Abuse
	Poor experience with the merchant. Failed to honour advertised and bought deal and even refused a straight refund. Very negative interaction with customer services. Cashback wasn't paid and didn't track. Fortunately Top Cashback was excellent at recovering at least this element of what was a horrible transaction.
	Ouse \| 07 Feb 2014 Report Abuse
	Top cash back says they have received payment for orders placed in September but still not payable has been over 12 weeks now
	mhw189 \| 19 Dec 2013 Report Abuse
	Phone received next day after ordering so cannot fault for this, but unfortunately I am still awaiting cash back!!!
	TinaPettengale_ \| 23 Nov 2013 Report Abuse
	I used this company in 2008 and all went well, my order tracked and paid quicly then, but I am very disappointed that my claim for an order received nearly a month ago has not tracked. I have put in a claim with tcb and will update users on any progress. I also tried to ring them regarding the voucher redemption scheme but no one ever picks up. This company is not what it used to be.
	orchid37 \| 27 Sep 2013 Report Abuse
	Ordered a Samsung S3 on a Friday morning and arrived on the Saturday. Cashback did not show at first but claimed after 2 weeks and soon tracked and became confirmed. Cashback now payable just over a month after purchase.
	phillisco \| 25 Sep 2013 Report Abuse
	TOPCASHBACK RESPONSE. We have had a response from this merchants network regarding your claim. Unfortunately your claim has been declined on this occasion. The merchants network has stated that this has been declined for the reason "Another marketing channel was credited with sale" This states that TopCashback was not identified as the last referrer to the transaction. This is not to say that you used another cashback site but that another referrer such as a search engine, pop up window, voucher code or comparison website has become (possibly unintentionally) linked with your transaction. As I'm sure you will understand if a merchant (via their affiliate network) can't be sure of a transaction coming from TopCashback then they will not approve it and pass the cash onto us to pass on to you. MY RESPONSE That is a load of Rubbish. If they said i didn't use your site surely they would now which one was used. (and i would like to which) I went directly to their site from yours. I have used your site for a number of years and in my experience more companies are now coming up with excuses to deny payment. These sites are surely using your site to increase their sales with no intention of paying their cashback. I would have used a different mobile phone retailer if i knew this was how they were operating. Avoid like the plague.
	Martlazenby \| 18 Sep 2013 Report Abuse
	It is now a YEAR since getting a contract with Buymobiles. Easy enough, they took my money and sent me a phone which I am more than happy with. This was my first transaction with cashback and c£30 seemed like easy money. Trouble is cashback claim has been confirmed but not paid. This will dissuade me from using this merchant again in the future. 12 months and still no settlement, wish I hadn't bothered as it is more frustrating than it is worth.
	richardmccann76 \| 04 Sep 2013 Report Abuse
	Cashback never received. Don't use.
	rnc \| 30 Aug 2013 Report Abuse
	I took a mobile phone contract through Buy Mobile Phones 10 months ago; the order tracked and progressed to confirmed but payment has not been forthcoming. Avoid this merchant.
	MLF16 \| 16 Jul 2013 Report Abuse
	Bought via link and was due £29.99 cashback. They declined and after a year waiting for TCB to sort it out it was firmly declined again with no reason given. Also, when I bought the phone I couldn't get the settings for the network and they were no help whatsoever. I would not recommend you buy from this company.
	ibblybibbly \| 25 Jun 2013 Report Abuse

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