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when you shop with TradePoint

TradePoint Reviews

Reviews and experiences from TopCashback members who have shopped with TradePoint. Log in to review

TradePoint Reviews
	Frustrating Cashback never tracks and I always have to lodge a missing claim which is accepted. It's very inconvenient
	fionacohn \| 06 Nov 2024 Report Abuse
	Just as terrible as everyone says I didn't get any cashback, no response so far after manually submitting claims for multiple untracked purchases that were made several months ago.
	L2K \| 08 Oct 2024 Report Abuse
	really bad tracking Tracking never worked. Tried different computers and even from my phone. You always have to raise a case to get the cashback. The last one they almost rejected the claim. Please fix this.
	jorbefer \| 16 Sep 2024 Report Abuse
	Terrible experience - Cashback has never tracked I only get cashback from Top Cashback after I lodge a missing cashback claim with Top Cashback. I've placed several orders with Tradepoint through Top Cashback, and none have tracked automatically despite following all the guidelines that should ensure cashback tracks. Customer services usually sort this out for me, but it should work properly first time.
	fionacohn \| 02 Sep 2024 Report Abuse
	Don’t bother, they refuse to pay out Made multiple purchases, trade point is refusing to payout. The customer service team is unhelpful and just says cashback is never guaranteed. Ridiculous. Won’t be using again. I’m raising a complaint but the customer support said it’s pointless because they won’t do anythIng because they’ve done nothing wrong. “ As the outcome of the claim was made from the retailers network we do not have any influence over this. We do advise that cashback isn’t guaranteed or promised because it is a commission for referrals and we can’t guarantee we will be the referral. Whoever identifies as the main reason for the sale will receive the commission. There is a little more detail that you can find on the following link: https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback We do try and dispute any claim that progresses to being declined when we can however, with this type of decline the retailer and their network stand by this solid resolution which means we are unable to challenge it I'm afraid.”
	Member386671851312 \| 13 Aug 2024 Report Abuse
	Rarely Tracks Another purchase from Trade Point that didn't track, having to submit another claim
	plod1 \| 19 Jul 2024 Report Abuse
	Thank you for the cashback Thank you! Thank you! Thank you!
	RobertNational \| 03 Jul 2024 Report Abuse
	Awful They dont track, total mess all the time. Customer service incredibly unhelpful.
	Member5119555946639 \| 23 May 2024 Report Abuse
	Rarely tracks. Rarely tracks and if it does it's often at the wrong value not taking into account offers that are on. Think they are 4 for 4 this year getting it wrong in some way.
	KingGrimlock \| 01 May 2024 Report Abuse
	Another two purchases not tracked Why is it that Trade-Point is one of the few merchants that never track. Another two claims to TCB being submitted. Is it really worth the hassle, or should they just be removed from TCB
	plod1 \| 26 Jun 2023 Report Abuse
	Cash back waiting Ordered product. And now waiting for cash back. Been referred to retailer. On 3 different claims... been waiting about 1 month. Will up date when I am up dated
	Greatbabybear \| 13 Jun 2023 Report Abuse
	Paid out after making two claims to TCB, this is the only merchant that i have to do this with and should not be necessary
	plod1 \| 03 Feb 2023 Report Abuse
	Pays out each time. Makes all my purchases just that little bit better
	krissnell \| 22 Oct 2022 Report Abuse
	declined to payout , waste of time
	plod1 \| 10 Aug 2022 Report Abuse
	nothing paid
	rdbreaker \| 16 Jun 2022 Report Abuse
	**********
	DWMY1234 \| 17 Mar 2022 Report Abuse

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