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when you shop with Superdrug

Superdrug Reviews

Reviews and experiences from TopCashback members who have shopped with Superdrug. Log in to review

Superdrug Reviews
	No problems First time with this company and no problems
	Benghazic \| 25 Jun 2025 Report Abuse
	Very poor - far too long to wait - not worth the effort My cashback from an order in early February 2025 didn't track. Queried it - kept being told to wait. Queried it many times - still the same response. It eventually appeared in my account a few days ago (today is the 11th June 2025). I will just shop in store next time where I can see what other offers are available or, go through my EasyFundraising account to give cash to the dog sanctuaries I support instead. Otherwise, I like TopCashback and promote it when I get the opportunity and - I've never had to wait for Superdrug orders to be tracked following previous purchases.
	MTCTopCashBack \| 11 Jun 2025 Report Abuse
	Great No issues encountered
	LL784 \| 04 Jun 2025 Report Abuse
	Avoid, scammers been tracking since purchase and final declined by giving no reason, they just want people to buy by bribing and then end up not giving and cashback , scammers ! Avoid them
	Sujeeth123 \| 03 Jun 2025 Report Abuse
	Declined cash back after 8 months Following an online purchase in September 2024, Superdrug has just now (8 months later) declined the cash back. I can’t raise a ticket with Customer Services as it has been more than 100 days since the purchase. Avoid!
	JoeyRainbow \| 31 May 2025 Report Abuse
	Promise of cashback, failed to deliver As with some companies advertising their cashback through top cashback, the promise good payment, and once you purchase, they decline for no valid reason., and Superdrug are one of them. Top cashback do their best, but they are bring let down by companies like superdrug on here.
	jjsibborn \| 20 May 2025 Report Abuse
	Poor tracking and poor customer service from Merchant Cashback rarely tracks so a manual claim is needed. Customer service from company is pretty dire too and any offer of double points etc is rarely honoured. Excessive packaging used when ordering for home delivery and plastic bags used when on click and collect.
	buswine \| 27 Apr 2025 Report Abuse
	Never tracks I like superdrug but the cashback never seems to track so I always have to do a support ticket annoyingly.
	nmnmnm \| 10 Apr 2025 Report Abuse
	Took longer than most to track the Cashback Took a couple of months and some chasing to receive the cashback but got a fair amount back off a Christmas shop. The rate of cash back was really good so it was worth the wait.
	Sammigoodyear \| 24 Mar 2025 Report Abuse
	Took longer than most to track the Cashback Took a couple of months and some chasing to receive the cashback but got a fair amount back off a Christmas shop. The rate of cash back was really good so it was worth the wait.
	Sammigoodyear \| 24 Mar 2025 Report Abuse
	Takes a while but usually tracks Doesn't always track and sometimes I have to raise a claim. Made 2 purchases back in November - one is payable and the other is still pending.
	LL784 \| 27 Feb 2025 Report Abuse
	Superdrug Good cashback from superdrug, but it's a long wait to track. Good company with good prices.
	Laburnum42 \| 14 Feb 2025 Report Abuse
	No notion of paying cashback Really annoyed that I had to put complaint in to Top Cash Back and they chased retailer up. Retailer payed cash back but not as much as they advertised - £5.40 they underpaid. Don't falsely advertise cashback if you have no notion of paying it out.
	7tessa7dog7 \| 12 Feb 2025 Report Abuse
	Failed to pay 45% Shopped before with superdrug always paid total percentage including VAT. This time offered 45% didn't track. Raises ticket Superdrug agreed it was payable and all rules followed when come to payout Topcash back agreed to a lower payout. When queried they tried to explain that this was due to VAT . Wrong again as I was still short. Topcash back then claim they topped up to correct amount excluding VAT out of there funds. I am loosing confidence in Topcashback as they change the payout amounts without explanation if it is without VAT it should clearly say so on the Superdrug page. I also feel it should be my decision to accept a lower payout or Topcashback should make up the shortfall.
	iveson \| 01 Feb 2025 Report Abuse
	Didn't Pay Another retailer fails to pay.
	Shaunytopdog \| 28 Jan 2025 Report Abuse
	Cash back didn’t track but…. Cash back didn’t track. However raised a ticket and was paid within 6 weeks.
	Green3268 \| 27 Jan 2025 Report Abuse
	Quick Cashback Used fair few times tracks and pays within the 12 week time frame too.
	Hussainetal \| 20 Jan 2025 Report Abuse
	No cashback on two occasions I made a purchase over a year ago where the cashback was declined, then when I made another purchase with the black Friday 45% cashback promotion it didn't track at all. I've had to raise it with customer support and it could now be 16 weeks (or more!) before I get the cashback!
	hannioo \| 14 Jan 2025 Report Abuse
	Do not recommend. Doesn't track Not recommended. Whenever it's a higher amount of cashback, it never tracks. 45% cashback never tracked. Still waiting for resolution from the previous time they did a higher amount 3 months ago!
	salsaval2000 \| 20 Dec 2024 Report Abuse
	Fast to payout Fast payout
	mark_mackey \| 13 Dec 2024 Report Abuse
	Forget about cashback 4 orders placed, Superdrug failed to track cashback on each of them. 45% cash back advertised. Returning my orders and will never shop with Superdrug again.
	Muri85 \| 06 Dec 2024 Report Abuse
	Declined Again Again this retailer declined the cashback due to be rewarded. Not sure why Top Cashback affiliates itself with this retailer
	hatelyr \| 03 Dec 2024 Report Abuse
	Not a great payer Often decline without reason or pay a lower rate than advertised. Keep screen prints and challenge!
	And5 \| 30 Nov 2024 Report Abuse
	Successful payment Payout okay
	mark_mackey \| 29 Oct 2024 Report Abuse
	Paid out quickly after creating a missing cashback claim Superdrug rarely tracks for me and I often don't bother to claim but after chasing up this order the payout was fast. Still find Superdrug a good online shopping experience and fast delivery. No real complaints.
	Tryer \| 15 Oct 2024 Report Abuse

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