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Get up to £37.80 of your purchase back
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Simply Switch Reviews

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The fact they helped customers save money on their energy bills is the main reason why members feel inclined to leave positive feedback for Simply Switch, with one customer stating they “helped saved loads of cash”. Others have been impressed with the first-class service they received or the fact they found the site easy to use to make great savings, with one person describing their experience as “a very simple switch”.

Many members have been impressed with how quickly they received their cashback, with people saying it tracked within two minutes or became payable in under four weeks, while one satisfied customer stated it was “simply the best cashback I ever received”.

Simply Switch also have a four-star rating on Trustpilot and have received praise for being user friendly and fast, as well as very helpful and knowledgeable about the products on offer. Positive feedback includes comments like “I was not expecting to save so much” and “I cannot believe how easy it was to change energy suppliers! They did it all for me!! And saved money too!” One customer highlights how they saved over 25%, while another calls them a “decent, honest, friendly company”.

Review this merchant

Simply Switch Reviews
	Took nearly nine month to get the money owed after having to put in a claim !
	potwash1 \| 29 Sep 2016 Report Abuse
	I switched in February and still haven't had my cashback yet, so fingers crossed I will get this soon!
	reevesya \| 13 Sep 2016 Report Abuse
	cash back can only be received via BACS no extra like other retailers
	joasiadp \| 11 Sep 2016 Report Abuse
	I have been waiting for my cashback since April 2015. The cashback was tracked and confirmed but it's been months or over a year and no sign of payment.
	mgulamnabi \| 18 Aug 2016 Report Abuse
	Using this merchant to switch was very easy, I switched back in February, but unfortunately I am still waiting for my cashback.. I chose Simply Switch because of all the positive reviews, so I guess I wanted to post this just to let folk know that it isn't all good. Please pay up Simply Switch!!!!!
	Jiggsy72 \| 04 Jul 2016 Report Abuse
	You have to wait 6 month until you receive cashback. Long story ......not very happy
	Rembo1 \| 15 Jun 2016 Report Abuse
	didnt give full information (my contract had exit fees not mentioned. also no contract pack was sent from the new supplier.
	TheElz \| 28 May 2016 Report Abuse
	takes over 6 months to become payable
	ScottLK \| 28 May 2016 Report Abuse
	There was no update as to when the payment would be made, initially it was tracked as 14 weeks.. without notice this got changed to 28 weeks.. further even after enquiring..there was no confirmed timescales
	kirangv \| 24 May 2016 Report Abuse
	They didn't make payment within 3 months advised and never responded to two email requests for pyt
	Chrisbrown5555 \| 20 May 2016 Report Abuse
	Simply Switch is really easy to use and I got a great deal on my energy supply - The problem I have with it is that the cash back never seems to happen, I used it in November 2015, changed suppliers within a week and the cashback tracked to my account, all was good at the start - tghere was a payout time of 12 weeks showing at the time, which wasn;t too bad. After 12 weeks, my cash back still hadnt changed to confirmed and a week later the payout time changed to 24 weeks. This is unacceptable and something needs to be done about it, Am i going to get to the full 24 weeks for it to only change again to maybe 52 weeks this time. We are almost in April and it still isnt showing as confirmed and I of course can't chase it up with customer care as I am still in my wait period - I will never use simply switch again
	flash_84 \| 30 Mar 2016 Report Abuse
	Took 12 months to receive payment
	\| 16 Jan 2016 Report Abuse
	cashback was confirmed very quickly but Payable did not appear after 10 months but Topcashback stepped in and recovered it for me
	mumhigg \| 14 Jan 2016 Report Abuse
	Took almost 11 months to get paid - in the end TCB paid out as the claim was in a confirmed status for me (this was only after lots of support tickets) in the end I'm happy with what I received but it was a real pain to get it.
	landingpage \| 31 Dec 2015 Report Abuse
	Take far too long to payout, will be using others faster paying services in the future
	andynz \| 09 Jul 2015 Report Abuse
	An appalling outfit. The "satisfaction" percentage that appears for Simply Switch in no way reflects the volume of complaints about its sharp practice and dumb arrogance -- just read the other reviews here. We switched gas & electricity providers with them via Top Cashback after reading of the dual fuel bonus of £30 (November, 2013.) Did SimplySwitch pay that? No. Not a penny. Top Cashback's team, as ever, did their absolute best to secure the promised payment but Simply Switch remained adamant throughout that it knew nothing of the transaction. The chasing went on for months -- virtually throughout 2014 -- but to no avail. The conclusion has to be that Simply Switch is more of a lottery operator than a switching facilitator -- yes, it makes enticing cash claims to lure you in, but after that it's very evidently the case that you might "win" your promised cashback or "lose" it according to the rules of Simply Switch's game. IF YOU MUST go with Simply Switch -- even though commonsense would argue against that -- then you will DEFINITELY have to go to the trouble of saving the actual browser cache log (easy in Internet Explorer, less so in Firefox) on your computer which will show the time of your direct transfer from Top Cashback to the Simply Switch website. Once you have that log, keep it safe after making a screenshot of the section of the log showing the uninterrupted re-direction of your browser from one site to the other. Of course, more Simply it's better not to even bother with this particular Switch outfit at all. Just read the reviews here . . .
	hvreynolds \| 22 Jan 2015 Report Abuse
	I signed up on the 3rd Sept, I am now out of my fixed rate and paying more money and still not heard from my new supplier. I phoned simply switch today and they have not even swopped me and said it was nothing to do with them!!. but if I would like to try again. No chance.
	samual22 \| 24 Nov 2014 Report Abuse
	I applied twice via this merchant to get a cheaper energy deal. The first time it said via email the application failed. That sounded odd, but I took it at face value and resubmitted the application. The second time it again said via email the application failed, but this time the MPAN number was not provided. I reviewed their application form and nowhere did it ask for the MPAN number. Are they playing some tricks or something? Surely if my application failed due to missing MPAN number then all previous applications would have failed as well. They look dodgy to me.
	artfuldodger128 \| 04 Nov 2014 Report Abuse

	hvreynolds \| 11 Apr 2014 Report Abuse
	SimplySwitch appears to be taking commission on utilities sign-ups and refusing to share that commission with SimplySwitch users, despite the promises made via Top Cashback. I used SimplySwitch on November 27 2013 to take on an approx £2,000 per annum dual fuel supply contract with Scottish Power. I have screenshots of the date and time and also of the two Firefox tabbed SimplySwitch and TopCashback pages side by side. SimplySwitch promised £30 cashback. Today, April 11th 2014 -- nearly FIVE MONTHS since the transaction date -- my missing cashback is still. . . Missing. Kudos to Top Cashback for the effort it is putting into retreiving funds promised by this particular merchant but really, it shouldn't have ever come to this. I shall be filling a formal complaint and requesting an investigation into this particular "switching site" if it doesn't stump up the £30 it offered: regulatory oversight of the utilities market has been beefed up and SimplySwitch isn't going to enjoy being on the wrong side of that TopCashback
	Had the same trouble as other reviewer in that the website crashed on the 23rd Feb. Sent Simply Switch an email and received no response, so phoned then in their mon-fri 9-5pm timeslot! and was told they have info and it is going through. 3 weeks later and still nothing. Now need to find time at work (don't allow phones on site)to cancel with them and use a better service as I don't expect my email to be answered. The way to determine a good company is not if everything goes right, but what happens when things do not. In this case not very good.
	darno \| 17 Mar 2014 Report Abuse
	22 months and still waiting...avoid if you expect cashback
	Dances \| 23 Jul 2021 Report Abuse
	Avoid, still pending since 2019...
	tomcaley \| 19 Feb 2021 Report Abuse
	February 6th 2018 I switched supplier using these. 3 years later and still no cash back. I would suggest looking elsewhere if you want to get your cash back. I only gave one star because I couldn’t leave zero.
	rockin_plumber \| 18 Feb 2021 Report Abuse
	I used Simply Switch in January 2019. I was meant to get £37.80 in cash back. It shows on my account as 'pending'. I chased in July 202 to be told there's a backlog due to the pandemic (even though it was a year earlier!). Now 2 years on and still haven't received payment. Will not use them again.
	PRCBS16 \| 26 Jan 2021 Report Abuse
	Been waiting over a year now for my cashback and nothing, wont be using simply switch again!!!!!
	englishrick \| 08 Jan 2021 Report Abuse

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