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Pooch & Mutt Reviews

Reviews and experiences from TopCashback members who have shopped with Pooch & Mutt. Log in to review

Pooch & Mutt Reviews
	Another one that didn't pay out I also didn't get my pay out, like many others here. On appealing I got the same frankly non explanation of "TopCashback was not seen as the final referrer of the purchase." "While we know you visited this company through our link, sometimes websites or browsing activity before or during the purchase can prevent us from being seen to refer the purchase." I didn't browse anywhere else during the purchase. I clicked the topcashback link, added the items I already knew I wanted, and checked out within probably a couple of minutes. It seems like pooch and mutt have no interest in awarding pay outs and will use this as a handy excuse not to. Not like they have to prove anything, can just claim this and topcashback will let them. Rubbish.
	IllogicalG \| 10 Jun 2026 Report Abuse
	Don’t payout Cashback original tracked, then was declined, did a missing cashback request. Still declined
	585658405 \| 02 Jun 2026 Report Abuse
	quick cashback I have used top cash back twice for purchasing pooch and mutt dog food and I always get paid out the cash back. it is quite good cash back percentages compared to other companies
	Member12130685897121 \| 16 May 2026 Report Abuse
	Don’t payout Same as others have said. Placed a £200+ order and set up subscription for again over £200 as we were previously buying from Amazon. But they declined the cash back with no reason so have decided to cancel and stop using all together - just a greedy business.
	Kpotter \| 09 May 2026 Report Abuse
	Declined multiple cashback claims I have an active subscription but my claim has been denied with no explanation as to how I've failed to meet the t&cs. This isn't the first time I've had a valid claim rejected by this company.
	CMaskery \| 05 May 2026 Report Abuse
	Declined cashback despite complying with the terms Clicked the link through TCB, purchased a subscription which is still ongoing 3 months later. Cashback was declined after raising a ticket through TCB because "TCB wasn't seen as the final referrer." I wouldn't use such an unscrupulous merchant again
	adam_c_26 \| 23 Apr 2026 Report Abuse
	Don't pay out Simply decline cashback when done everything right and as stated on website waste of time
	Adipose123 \| 11 Apr 2026 Report Abuse
	Always declined I’ve had 3 orders from Pooch and Mutt and all 3 have been declined, as others have stated don’t expect cash back as it’s never paid. Not sure why they are still listed on here if they never pay out
	lynzr77 \| 28 Mar 2026 Report Abuse
	Dont expect to get your cashback here! Won't be buying from this company a 3rd time. Twice declined cash back after waiting many months. No reason for refusal. Plenty of other dog food suppliers!
	Loz_Pap \| 21 Mar 2026 Report Abuse
	Dont waste your time - they declined my cash back They never pay out cashback - don't bother. Why do Top Cashback continue to promote companies that never honour what they say they are going to offer. Go elsewhere you can get better products.
	Keithf7scrub \| 20 Mar 2026 Report Abuse
	Disappointed P&M refused by cashback and reported "This order was either fully or partly cancelled, changed or returned." It wasn't. I ordered a sack of dog food, which was delivered and paid for, and is still half-full in the kitchen. TCB honoured the cashback instead of P&M. Whilst grateful for this gesture by TCB, I'm quite frankly disappointed by P&M and will switch to Cobbydog.
	Spongie \| 05 Mar 2026 Report Abuse
	Very many, many poor experiences. Constantly rejects the £15 subscription. Not my fault they do not state minimum transaction value! Each time lodged a complaint & each time after many months I have been paid, but a huge headache. Avoid if you can.
	asj1997 \| 23 Feb 2026 Report Abuse
	One order tracked and one didn’t I did my first order and this tracked quickly and I got the cashback for that with no problems. I then did a subscription which didn’t track so I did a claim for the missing cashback. After a while the cashback tracked as confirmed and a couple of days later it was payable and I got my money.
	Clare25C \| 03 Feb 2026 Report Abuse
	Puppy enjoys P&M Primal kibble This has a good rating on the AllAboutDogFood website. I’ve tried a few different kibbles to mix with raw or wet food. My ten month old puppy seems to enjoy crunching this one.
	Leveret \| 01 Feb 2026 Report Abuse
	Declined Took nearly 2 months to then decline my cashback. Like others have said don't waste your time and effort.
	Light to my path \| 04 Jan 2026 Report Abuse
	constantly denies cashback Constantly denies cashback, not at impressive, have to then try chasing thru customer service... very poor
	saverme \| 02 Nov 2025 Report Abuse
	Dont waste your time - they declined my cash back This is a recurring theme- appears to be false advertising - if that's the way they want to do business - I wouldn't trust them - so for them being a false advertising company I will not be using them again and I would not recommend this company. Go elsewhere. It may help if they were to give a reason for declining cash back.
	Keithf7scrub \| 27 Oct 2025 Report Abuse
	Good Treats but Declined Cashback The treats are great but they denied my cashback the second time I purchased, seems like it’s a common occurrence.
	Member4124727895321 \| 19 Oct 2025 Report Abuse
	don’t use! Declined Declined my cash back. Just false advertising. Never used them before and the only reason I bought from them was because they had a good cash back offer. Seems they don’t pay off looking at other reviews so avoid them!
	Member2123727608001 \| 03 Oct 2025 Report Abuse
	False advertising. Used a voucher advertised on top cashback, only to be declined. It’s really poor behaviour, I wouldn’t have purchased ha the offer not been there.
	Mish1000 \| 01 Oct 2025 Report Abuse
	Declined Don't bother - spent over £100 and declined my claim
	Hitenvara \| 01 Oct 2025 Report Abuse
	1 star Cashback almost always tracks wrong on both spend and amount. I’ve had to contact customer service every time, and payment only comes through after weeks of messaging.
	adelecollette \| 22 Sep 2025 Report Abuse
	Declined As with others, always declined
	lynzr77 \| 24 Aug 2025 Report Abuse
	Decline most of the time They've so far declined over £30 of my payouts in just two months! Don't ever rely on them for cashback.
	Naginita \| 02 Jun 2025 Report Abuse
	OK when they payout, but decline more then they pay out. Fast at paying out when they do, but they have started to repeatedly decline payouts, even though I am a regular shopper.
	frankielouloves \| 02 Jun 2025 Report Abuse

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