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Get up to £42.00 of your purchase back
when you shop with Plusnet Mobile
Plusnet Mobile Reviews
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Reviews and experiences from TopCashback members who have shopped with Plusnet Mobile.
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Plusnet Mobile Reviews
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unusable website doesn't work, regardless of whether I use the cashback link or not I get error 500. Impossible to actually give them money. I tried on different devices and didn't work on any of them.
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iris567789 | 10 May 2022
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used plusnet before,no problem but this time,,nothing
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labooch | 31 Mar 2022
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Recently placed an order, £35 cashback did not track, have submitted a missing claims ticket, after reading other reviews about this merchant not hopeful it will pay out, beware everybody
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koolkai | 02 Mar 2022
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bought 2 sims and only 1 appeared on cashback, and then for some reason it was declined. Not impressed
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PAULGLYN12 | 03 Feb 2022
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Required a ticket and multiple nudges to get cashback, almost 4 months to resolve. Would have gone to another network if I had known
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luisa88 | 08 Feb 2021
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Another merchant that tracks and then declines. Useless
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cloud | 25 Oct 2020
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Avoid this retailler waited over 6 months and then for no reason declined the payout i will be leaving the network asap
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edward20000 | 06 Jun 2020
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Purchased several Sims for the family in quick succession, two tracked, third one didn’t. Raised ticket for third which was paid, however the two that tracked didn’t. Not happy!
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SB1539073914 | 12 Apr 2020
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Took 5 months and much chasing to get the right cashback ... Phew. One stars for finally paying correct cashback. If payout was quicker, I would have given five star.
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mofatcashb | 11 Mar 2020
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Expecting £50 cash back but transaction initially tracked at £0 and was then declined. I know i followed all the correct proceedures and so a rubbish experience.
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eric_cross | 01 Mar 2020
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does not pay. waste of time.
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fairbairnd965 | 05 Jan 2020
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Plusnet had advertised a £50 cashback payout on a £10 per month one month sim only deal. In hindsight clearly a mistake, and they are now doing the £50 cashback on a 12 month sim only, rather than a one month. I consider it no coincidence that Plusnet are now saying that plusnet are now claiming that topcashback was not the last channel for the sale, when it in fact was. Telling lies to get out of paying out advertised cashback is highly inappropriate, and as a result I will never use plusnet for either phone or broadband (which I am just about to make a switch on).
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manja | 20 Dec 2019
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I would leave zero stars if I could as Plusnet/Topcashback advertised a significantly higher figure but then refused to honour it. The told me I should not base my purchase decision on the cash back amount, year right - who doesn't, that's the whole idea of the incentive that is cashback? Absolute crooks I will never use Plusnet again once my contract ends.
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Ambryboy | 02 Oct 2019
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took more than 6 month to confirm CB after numberous enldess email to TCB site! Do not go through here for CB go striaght to retailer. thanks!
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Carrot8_Mimi8 | 29 Aug 2019
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Tracked as £0 and claim declined as "correct cashback already awarded". 6 months later and the claim is still open. Service was decent for a virtual network operator, but included a couple of weeks with no data or SMS due to a problem with their customer accounts system, with them providing zero communication or customer service. I've since switched away and wouldn't touch Plusnet again. You get what you pay for.
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robashj | 07 Jul 2019
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do not trust plusnet
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Member574415259500 | 23 May 2019
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Absolutely awful. Never received £50 cashback, no reason whatsoever to switch provider. Ballache. Waste of time.
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Silverfox504 | 10 May 2019
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**DO NOT USE THESE LINKS** The website will offer you better deals and reward cards. Then If you select them you won't get the cashback - but even worse they won't honor the reward cards either as they say you came through a cashback website. Been locked in complaints battle since February about this. Now having to send complaint to ombudsman. Luckily I took screenshots of everything as I clicked through the website. If I didnt have these plusnet would not have even looked in to my complaint and just said I clicked on deals that didnt entitle me to either. Shocking!
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deanpaul1984 | 10 May 2019
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Took ages to pay - had to make claim
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baldybouncer | 19 Mar 2019
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Awful - I was promised £4.50 but it was then declined without any reasonable information
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TerryD | 18 Mar 2019
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Awful - I was promised £4.50 but it was then declined without any reasonable information
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TerryD | 18 Mar 2019
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Did not track but got my money in the end thanks to top cash back
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urbanwolf31 | 20 Feb 2019
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Plusnet treat their customers TERRIBLY... My monthly payment was just one day late, and they fined me £10 and cut off all services until the balance had been settled.
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Member561812021327 | 20 Feb 2019
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Literally taken 3 months and opening a case to pry 13 quid out of them. Supposedly a fast paying retailer too.
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dalespitfire | 08 Feb 2019
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They failed to pay and rejected the claim saying correct amount of £0.00 was paid, it should have been £10.50. The clickthrough showed up and I still have the monthly contract but now GoodBye Plusnet
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colin777 | 17 Jan 2019
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