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Mobile Cash Mate Reviews

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The Mobile Cash Mate reviews on our site are mixed, although you will find some very positive feedback below, written by TopCashback members who sold their mobile phone to them through us. There are comments like “quick sale, would recommend” while someone else wrote: “Very fast and efficient estimate, which was very close to online quote before they had seen the phone. Cashback was paid within the stated timescale — great service.”

It is a similar story on Trustpilot. You will find good Mobile Cash Mate review feedback, but you will have to search for it. One happy customer stated: “The price for my phone was the best available, the free pack arrived quickly and the payment was received within a few days of sending the phone to them — the full amount offered was received.”

There is plenty of other good feedback, including comments like “I found them a pleasure to deal with, would use them again”, “excellent service. Fast and great communication, and I was given what I was promised” and “very quick and hassle-free. Also gave a better price than similar companies”. Another Mobile Cash Mate customer said: “Always kept in contact and offered me a fair price for my phone. This was completely hassle-free and I received my money on the same day I accepted my quote.” Review this merchant

Mobile Cash Mate Reviews
	They offered me £82 for my Samsung S4 and then said the Sim tray was broken and changed the offer to £55.20. I don't belive it was broken but I have no way to prove it. I would NOT recommed this company.
	\| 15 Oct 2015 Report Abuse
	Cashback was declined.
	simonpriest \| 06 Jul 2015 Report Abuse
	The old same trick, I sent a perfect phone, they gave a much lower price , I asked for my phone to be returned, and guess what! they sent a different phone with few marks/scratches. Keep away!
	\| 06 Apr 2015 Report Abuse
	Like everyone else who has written a review, why did I not read them first. DO NOT USE THIS COMPANY. Cowboy rip off merchants. Yes I too fell for the highest price. I received an email confirming the low offer and the alleged scratches, and had the option to go ahead or return the phone to me. They just prey on the people who cant be bothered with the messing round and go ahead with the ludicrous offer. I requested the phone be returned and went with a reputable company and got just £5 less than the inflated cash mate offer.
	\| 19 Jan 2015 Report Abuse
	DO NOT USE THESE GUYS! GO TO A MORE KNOWN AGENT TO SELL YOUR PHONE AS THIS COMPANY DOES NOT GIVE YOU THE PRICE THEY ADVERTISE AND CUT YOU DOWN AFTER RECEIVING YOUR PHONE. I GAVE THEM AN IMMACULATE PHONE AND THEY MADE OUT IT HAD CRATCHES AND TAKE UP TO 7 DAYS TO RETURN IF I DID NOT GO WITH THEM.
	\| 07 Nov 2014 Report Abuse
	Why did i not read the reviews on this site, they are rip off merchants offering you a price for your phone then after days waiting finally email a much lower price saying it is scratched and scuffed when it was not ??
	\| 11 Sep 2014 Report Abuse
	As with many others really, advise you don't use them. I sent off an IMMACULATE iPad with an offer price of £67. They responded saying it had 'scratches on the screen' - I am not joking when I say this was factory fresh screen-wise.... they cut the offer in half. So I have requested my device back. Don't be conned by these guys, waste of your time and effort.
	MikeD700 \| 26 Jun 2014 Report Abuse
	sent phone to them they offered lower amount than expected so i asked for it to be returned,after emailing them constantly it was eventually returned minus the charger ,box etc!im again awaiting an email from them.
	donnagriff12 \| 06 Jan 2014 Report Abuse
	Like many others on here I wish I had read the reviews before sending my phone to these chancers. Was quoted £85 for phone which was sent on 3rd December using prepaid envelope and label. Phone wasnt received by them until 11th December. Was a further 6 days before I received my 'offer', which was, surprise surprise, £25 less than originally quoted due to, and I quote; 'Your phone has a crack on the bezel around the outer edges. Your phone has scuffs/chips/scratches around the edges of the bezel. Your phone has light scratches/marks on the outer casing and on the screen'. Hmm, interesting, as the phone had a screen saver on from new and also a hard casing from new and was well looked after! Took a further five days to receive money through. Will stick to ebay from now on or one of the more reputable phone recyclers which I have used before. Please avoid these rip off merchants.
	PaddysMidden \| 23 Dec 2013 Report Abuse
	Rip Off - don't use. Sent in a phone that was three weeks old and barely used. They offered the highest value out of any competitors but then sent me an email offering me half the value claiming damage. Load of rubbish. Looking elsewhere I have found similar reviews/complaints. For your own sake look elsewhere.
	adamluck \| 23 Dec 2013 Report Abuse
	Absolute farce, robbing scheming con merchants DO NOT USE!!!! Sent mobile off in pristine condition for the top price offered only to receive an email offering a fraction of the price as my mobile was chipped and scratched, this is utter nonsense and a complete lie. Judging by the review it's obviously a common scam, this sight was recommended by Martin Lewis's money expert sight, a real sham!!
	\| 12 Dec 2013 Report Abuse
	Terrible Cowboy Company - sent my perfect (2 months old & had been in case) iPhone 4 in without stupidly reading the reviews on this company - and initially said I'd get £87 - they said I'd get £87, confirmed this on delivery, then dropped it to £60 saying there were scratches on the screen and corners of the phone (absolute lies for this pristine phone) - I've just emailed them telling them to return the same phone to me in the same condition, without damaging it on purpose to make out that it was already damaged. Hoping I get a good result & I get it back & they don't steal it. Will keep this site updated with what happens. Really angry and sad about this & gutted I didn't read the reviews but I thought they'd be ok as they were on a price comparison website sellmymobile. DO NOT USE!
	\| 25 Nov 2013 Report Abuse
	I got a better price for my phone than most sites but had to ring them and haggle. They will claim your phone is damaged. BAD
	jammyjammie2001 \| 23 Nov 2013 Report Abuse
	DO NOT USE THE KNOCKED £75 OFF THE OFFER FOR MY GALAXY NOTE 2 FOR PHANTOM SCRATCHES THEN WHEN I ASKED FOR IT TO BE SENT BACK THEY ARE SAYING IT MUST BE LOST THEN SAID THEY ARE INSURED FOR UP TO £50. WHEN I SAID ID GET MY SOLICITOR TO DEAL WITH IT THEY ARE NOW OFFERING A REPLACEMENT NOTE 2.....I WILL KEEP YOU POSTED ON OUTCOME
	\| 16 Nov 2013 Report Abuse
	DO NOT USE! Its a complete waste of time. I sent my iphone 4 which was in mint condition. On the website they offered £127. I understand they never normally offer that much but when I received the email from them they offered me £75 due to apparant scratches. If there was any scratches they were certainly minimal and did not warrant a devaluation of £52. My question also is if they are a recycling company why do they care so much about the appearance of your phone? After receiving the offer I requested they send my phone back which they said they would and it would take 5-7 days. However, 2 days after that they offered me a re price meaning that although I had requested they send my phone back they still hadn't! I am still awaiting my phone now and hope to receive it soon.
	\| 03 Nov 2013 Report Abuse
	Sent my phone off (not even that classy - a Galaxy Android but brand new) and eight days later I am still waiting for an email from them to say it has arrived. They told me to contact the post office. As I never paid for tracking (why should you if it's a freepost service?! If they advise it, it's like an admission of guilt - they can just say it 'went missing') I have no idea if it has arrived. They say it hasn't arrived. But that it also might have. But could be 'waiting to be processed.' Which one is it? Anyway safe to say I am rapidly thinking they could be completely fraudulent and need to be investigated by a consumer journo pronto. And taken off ALL money comparison sites (that includes you Moneysavingexpert - you're just as bad for listing this 'company'). They aren't a viable option. Yup - wish I'd read the reviews. I am a Journalist so I will definitely recommend to consumer journo friends to look into this. Or I may even do a piece on scam sites myself. They deserve to be held to account. If you believe in Unicorns or fairy dust this is the company for you. Anyone who wants money in return for recycling decent hardware, go somewhere reputable.
	\| 24 Oct 2013 Report Abuse
	Offered a small proportion of the original agreed amount. Got them to send the phone back and sent it to another site who gave me 100% of the offered amount. Don't waste your time.
	jimmymac87 \| 22 Oct 2013 Report Abuse
	Terrible service. Amount offered online was great, but once they receive it the amount dropped like a rock due to perceived small scuffs and scratches - the phone was in really good condition. I rejected the claim and asked for the phone to be returned, only to find upon receipt that it was damaged. Whether this was in transit or deliberately I can only speculate. Treat with caution.
	Night_Wolf \| 21 Oct 2013 Report Abuse
	very unhappy with mobile cash mate i checked there faqs on website before sending it does not mention any think about revaluation upon receiving my handset apparently my htc one x has couple small marks ones i cant even see they offered £135 for my handset but on revaluation they offered £80 i have requested my phone and will use mazuma moblie instead even thou they only offer £93 i know from previous experience they will pay full price shown on website and there terms are in black & white no BS
	\| 02 Oct 2013 Report Abuse
	I should have joined this site earlier and read the reports relating this outfit. I sent them two phones, one being an immaculate Samsung S2 with a quoted value of £120.00 the other phone had a value of £20.00. I received a cheque today, three weeks later for only £92.00. AVOID these people at all costs. Having read what they will do, if I ask for the phones to be returned, I will cash the cheque and put it down to experience--!! If enough of us complain, hopefully they will get their just deserts,
	\| 24 Sep 2013 Report Abuse
	Don't use this mobile phone recycle firm. They will not pay the amount quoted on their Internet site and will use the excuse of "scratches etc" to justify it. Also, you will not receive an email from them which telling you of their revised offer. They blame your own system for non delivery of the email and so you cant then get your phone back as they automatically recycle it after 48 hours. You have been warned!!
	\| 11 Sep 2013 Report Abuse
	please save yourself misery and NEVER use this "company" they are con artists i sent them my samsung galaxy s1 and have an email saying if it was working i would recieve £70 which i know for sure it is and since it has been in a protective case since day 1 very minimal cosmetic damage, i recieved an email today saying they could only offer £42 because of "scuffs/scratches on the casing" what a load of rubbish, they WILL rip you off PLEASE DO NOT USE
	\| 19 Aug 2013 Report Abuse
	I sent my mobile to them after having purchased it no more than 3 months ago. However instead of being decent and giving me the money they originally offered me online, they made up some excuse that there was a scratch on the screen of my phone and reduced my payment amount to less than half. My phone was kept in a perfect condition and had a screen protector on from the day I purchased it. I'm a student and don't have much money, so for them to rip me off is simply heartless.
	\| 09 Aug 2013 Report Abuse
	Offered a fair market price for my phone which had been kept in a case since day one and apart fro a couple of scuff marks on one edge from insertion into the case was in immaculate condition. To be fair I was expecting a small knock off the offer price because of that, but when the offer came back with 45% knocked off I was shocked. They must think people are right mugs. Lost £7.00 special delivery costs now. Would I use this company again....not a chance!!
	\| 25 Apr 2013 Report Abuse
	Do not use this retailer - price quoted was NOT what we received for an immaculate returned mobile. Will not be using them again
	ShazWSM \| 03 Sep 2012 Report Abuse

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