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Hastings Direct Car Insurance Reviews

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The “price was amazing” is how one of our satisfied members described the deal they got on their car insurance from Hastings Direct. Others describe their insurance as cheap and highlight how they had received a “great insurance deal”.

The easy application process also comes in for praise in Hastings Direct Car Insurance review feedback, as does their good customer service, while one member says they were very helpful following an accident. Members are happy with the good rate of cashback offered and the fact that it is paid on time, while one was surprised to receive a reminder that cashback was payable in their account.

Hastings Direct’s four-star rating on Trustpilot is largely down to people saying such things as “cheapest on the Internet” or “brilliant and easily the cheapest by miles”. Customers are also happy with what they describe as a reasonable excess and the fact their policy includes personal accident cover, while another was delighted to get good comprehensive cover at a reasonable price with lots of extras included.

One person who left feedback says Hastings beat their renewal quote by £500, while they are also thanked for always being friendly and helpful, providing a “great price for a young driver” and for the fact it is easy to manage a policy online. Other Hastings Direct Car Insurance reviews highlight how they are great at dealing with claims and that payment was authorised within nine days of informing them of an accident, as well as them being helpful when someone wanted to make a change to their policy.

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Hastings Direct Car Insurance Reviews
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June has now arrived, and STILL WAITING for cashback from Hastings! 6 months have lapsed since taking out the car insurance policy. Never again with Hastings.
  Adrian_Gardner | 05 Jun 2011 Report Abuse
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Purchased car insurance back in January 2011 £25.25 cashback promised. Many requests to TCB and nudges, here we are in May now and still no sign of any cashback - buyer beware. Not impressed at all!
  Adrian_Gardner | 10 May 2011 Report Abuse
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Still waiting from September 2010 for cashback despite various nudges no further forward. Have had no problem with other companies on tcb until now
  kazch | 09 May 2011 Report Abuse
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Still waiting for cashback after 6 months, I wont be using this company again. Its a shame you dont see these comments until after the purchase usually, it would have made me choose someone else.
  nightshot1 | 03 Apr 2011 Report Abuse
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I originally did a comparison price site search which threw this up as not the cheapest but in the top 10 so obviously I did not purchase this policy, but then I found it on this website and with the £58 cashback this made it a viable proposition so I purchased this through the cashback website, but that was in July 2010 still no cashback despite several nudges and now I have discovered they have used my quote reference number from the comparison site to sell this policy on to me, and not the cashback reference number although this was purchased through the cashback site. This is very underhanded of Hastings, so buyer beware I will certainly would not consider buying a Hastings policy again if they are going to do this!!
  | 10 Mar 2011 Report Abuse
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Hastings were rubbish. Huge online form that appeared to open in a pop-up format, so one wrong click and you'd be starting again. Which I did, only to get an expensive quote. No thanks guys.
  | 05 Mar 2011 Report Abuse
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Would not use again because of appalling customer service
  | 01 Mar 2011 Report Abuse
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Hi all Just to warn you that when I clicked for my quote (it took 43 minutes for their slow system to get me a quote) and went to pay, Hastings are not offering any means of payment other than monthly direct debit. This incurs as 29.9% APR!!! If you aren't prepared to pay monthly, you can't purchase the policy. Best wishes.
  n1cky2000 | 22 Feb 2011 Report Abuse
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Like the previous commentor, I have spent ages trying to complete the requested information. Took so long to re-load a page after entering information then suddenly the page was no longer available!
  Mrs_Whyte | 20 Feb 2011 Report Abuse
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Bought a car policy 26 Sep 2010 and was disappointed that the estimated payable date was 28 Feb 2011 - 5 months. However I am pleased to say my cashback is now payable as at 18 Feb 2011. I am happy that the date given was REALSITIC, not like other fantasy dates given by some retailers. (I am still waiting for one cashback 2 months after its estimated payment date). If only all retailers would give a realistic date the whole experience would be better. Well done Hastings I will definitely consider you in future. I think you are for me the first cashback for a year where I haven't had to wait over the estimated period of payment or have had to chase up!
  | 19 Feb 2011 Report Abuse
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I wish I had read this before I took out insurance with them we have two policies now due to be paid out having been confirmed etc and now TCB says its waiting for payment from the company. It seems to be common with insurance companies as it took me over a year to be paid out by Morethan. Looks like I may be heading to the smalls claims court again. Why does TCB continue to deal with companies like this? Has anyone actually been paid out?
  gunner55 | 06 Feb 2011 Report Abuse
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Useless Hastings website rather complete transaction elsewhere it will save time; the cashback is not worth the effort.
  Member11625412356 | 05 Feb 2011 Report Abuse
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do you have to pay by debit card to qualify?
  whit | 03 Feb 2011 Report Abuse
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Hi I purchased car insurance back in October. I was aware of te 3 moths for the cashback tobe received however the cashback is not even been tracked. the cash back offered was £61 and I never received it. I will never ever trust hastings Direct again. Top Cash back has not bothered to provide an answer to my enquiry for at least 2 months despite contact nudges and questions. This is a scam so be warned!
  sez65 | 30 Jan 2011 Report Abuse
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This company never paid the promised cashback. They tracked my purchase and then withdrew it very quickly. TCB have been notified, but nothing has happened, I have not received my £58 cashback and would not have bought my car insurance from them if I had known. Hastings you are shocking and an absolute disgrace to any genuine company that would honour their cashback. Do no use this disappointing company!
  690363912 | 22 Jan 2011 Report Abuse
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I'll probably have died by the time I get the cashback.
  Londis | 16 Jan 2011 Report Abuse
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Its been a full year, my insurance is up for renewal and i have only just received a message from TCB after submitting an manual claim about (10 months ago!) that hastings have agreed the TCB. Now i await and see how long it takes to show in my account. 1 year must be a record!
  need_money | 13 Jan 2011 Report Abuse
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Tracked very quickly. Very pleased.
  bumble1 | 08 Dec 2010 Report Abuse
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bad times...been waiting since april 2010 for my money back...no sign of it and site is seeming to do sweet nothing to help and its awaiting merhcant...sent several nudges and mails and zip...avoid them at your peril...
  mookyboy | 27 Nov 2010 Report Abuse
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i would avoid this merchant like the plague. my cash back was registered straight away ,£58 pounds, and this made the insurence the cheapest. however having waited the three months, the £58 changed to zero and inspite of trying to chase up the claim since june, it has now gone altogether from my profile. i'm still trying to chase it up but wish i had gone with another merchant and reading most of the comment on the home insurence, i really believe that top cash back should remove this merchant as they are getting business with false advertising!
  superfury | 22 Nov 2010 Report Abuse
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Been waiting since July for the payment to even show on my list....still waiting for this to be sorted ........they atill advertise on topcash I certanly would not use them agin.......
  dextoodex | 30 Oct 2010 Report Abuse
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It states that there is no £61 cash back if you telephone Hastings. After going throught the process of entering all my details on their web site, instead of receiving a quote I recieve this "Unfortunately we are unable to complete your quote online. We would like to talk to you to discuss your circumstances and requirements. Please call us now on 0800 99 1066 to speak to one of our specialist advisors who will be able to offer you a quote from a range of leading insurers. Thank you for visiting HastingsDirect.com " ISN'T THAT STRANGE?????????
  moogy | 27 Oct 2010 Report Abuse
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Click through to Hstings and came up as 'unable to give quote, contact us directly to discuss'. As I have no special circumstances or car I wonder whether this is to avoid having to pay cashback?
  lordpete | 26 Oct 2010 Report Abuse
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Not as good as the last poster,but my fully comp policy will be £158 after cashback,hopefully.Tracked quickly.The only gripe is that in the wording for Policy Validations,it states:Each policy will be checked 3 months after inception (start) date. If the policy is still in force after this time, it will be validated and cashback will be paid. But my payment date says 31/03/2011,which is more than 5 months from policy start date,let's hope it pays sooner than that.
  bazwaldo_the_1st | 26 Oct 2010 Report Abuse
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Very disappointed with this merchant. Bought car insurance in March 2010. Tracked at £0.00 and still awaiting payment 8 months later. I would not advise to use Hastings if you are expeting to receive cashback. I will update if I ever get the cashback
  | 18 Oct 2010 Report Abuse
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