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Get up to £45.00 of your purchase back
when you shop with giffgaff phones
giffgaff phones Reviews
Reviews and experiences from TopCashback members who have shopped with giffgaff phones.
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giffgaff phones Reviews
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Declined cashback for no reason
Cashback tracked in topcashback no problem. Giffgaff declined cashback anyway.
No reason to deny the cashback.
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adr0ck | 03 Sep 2026
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Still says "pending uplift" despite 10+ weeks since purchase
Still says "pending uplift" despite 10+ weeks since purchase
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Member1092992254919 | 02 Feb 2026
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NOT GOOD WASTE FO TIME
WENT THROUGH EVERYTHING AND GOT TO THE END TO GET MY PAYMENT AND IT CHANGED FROM MONTHLY TO BUY OUTRIGHT. WHAT THE HELL IS THAT ALL ABOUT
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deank123 | 15 Feb 2025
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Stupidly slow, still haven't got after 4 months
Don't bank on cashback from these guys, I wonder if I'll ever get mine, 4 months waiting now. Not acceptable.
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G0OSE | 31 Jan 2025
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Good products
The operation interface is simple and easy to understand.
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ROSSITSANG202401 | 12 Aug 2024
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??????????
Giffgaff Refurbished Phones come with the Most Painless and Reliable WARRANTY.
Thanks for Replacing my Phone’s Screen while it was still in Warranty.
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SAMMYDEE2G | 30 Jan 2024
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DENIED WARRANTY FOR GALAXY FOLD 4
GIFFGAFF COMPLAINT
I bought a refurbished galaxy fold 4 and slightly over a month after purchase the screen stopped unfolding (opening) the completely. I have found that this is a very common fault on the galaxy fold.
But giffgaff is denying the warranty even though this has happened after no fault of my own. They gave me 3 options: 1. Pay them for the repair £532 (similar to what I paid them for the phone!) 2. Leave them the phone for free?! 3. Get the faulty phone back without being repaired.
Samsung shouldn't sell those phones due to this very common fault and other common problems such as cracked screen due to opening the screen, black lines, etc.
I am going to the Financial Ombudsman with this and hope they will help me again.
Giffgaff seems to be very unreliable as some time ago I ordered from them a sim card that (O2) with internet data that was unusable (internet extremally slow) and charged me for that without a refund.
Below is the response I have received from Giffgaff:
Hi,
We've taken a look at your Samsung Galaxy Z Fold4 5G Refurbished and the repair isn't covered by your warranty. Good news is that we can still fix this for you if you'd like, it will be at a cost of £532.00.
Your Samsung Galaxy Z Fold4 5G Refurbished details
Original order date: 06/11/2023
Original order ID: 536766160
IMEI: 352334703172103
I have written a complaint to Giffgaff: Incident number: 240109-000401
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bolzen | 09 Jan 2024
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