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Used to pay out, no longer the case it seems
I regularly use Enterprise. My last couple of rentals have been declined for cashback.
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jimmyd333 | 12 May 2025
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Cash back not paid
Tracked through website and followed terms of cash back but was not tracked or paid out. Missing cash back claim was declined.
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nataliewalsh93 | 07 Apr 2025
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took ages.
only sent after chasing up. then sent half. then only would give minus taxes fees etc annd more strings attache.d not like usual experience
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baron286 | 17 Mar 2025
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Very complicated terms and conditions
I placed a sizeable order but their terms and conditions are too complicated. I would not recommend cashback as a reason to choose enterprise.
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Aamir_sheikh | 17 Feb 2025
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Needs improvement
Did not track but paid
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magner123 | 16 Jan 2025
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Zero cashback Received
Never Tracked, never paid out, also never heard back after putting in multiple claims
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Zincky | 26 Oct 2024
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Paid out quickly
Was only a weekend hire so amount was not high, but paid out correct amount and in only a few weeks since hire ended.
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conormcl | 18 Sep 2024
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Paid out in full
Rented 3 cars in France, had the cashback accepted and paid out over £100 in a timely manner
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Rachelhugh | 11 Aug 2024
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Never pays out
If this tracks they never pay out. They take over a year to reject so you can't even make a claim. If you make a claim of an untracked order they reject that too. Awful.
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akaushal1983 | 19 Jan 2024
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poor
had to open a case and chase - in the end amount awarded was less than initially shown.
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kalvin | 28 Sep 2023
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CROOKS
DON'T USE THEM BASED ON CASHBACK, THEY NEVER PAY
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TheIronist | 14 Sep 2023
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Good vehicle, poor tracking
I've had my payment pending for over a year and then two days ago I find out they have declined it. I hired from them using the proper system, clicked the proper links, no funny business, there's no reason at all they should decline my cashback.
As a hire company they are fine but the cashback tracking is abysmal.
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sleppard | 13 Sep 2023
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Don't bother
I've had an outstanding cashback claim for over 2 years, which has been rejected. Hired a car for a week long holiday through TCB, the initial claim was rejected, I supplied receipts as evidence of the hire, but Enterprise after 2 years are "standing by their original decision". No reason given for rejecting the claim, but I wouldn't bother using them for the cashback!
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BCl3000 | 15 Jul 2023
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Don't bother
Cash back did not track - and missing cashback claim said that TCB had not been the the last place of referral. Seems like a common problem
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jesspotts1 | 28 Jun 2023
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Simply dreadful
After more than a year, yes, you read it right - more than a year, cash back still has not tracked. What a dreadful merchant and their marketing affiliate. Also, silence from TCB despite nudging pretty much every day for more than a year. Frankly, this should be zero stars.
Save your time and agony - avoid.
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cashbackexpert | 17 May 2023
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Useless- Cashback not tracked and waiting 5 months for a response
The cashback has still not tracked from a rental made in Mid-December. I have been waiting 5 months and they still haven't responsed. Useless, would give them 0 stars if I could.
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JimDog | 16 May 2023
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3 year dispute over 2 purchases ended with the merchant refusing payment!
2 separate transactions purchased via TCB in 2020. After 3 years of TCB staff chasing up the missing cashback, the merchants refused to pay.
AVOID IF YOU EXPECT TO RECEIVE CASHBACK
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Higgsy35 | 26 Apr 2023
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Dreadful
Nine months and still no sign of cashback. Absolutely dreadful and unprofessional. Would not even merit one-star rating.
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cashbackexpert | 14 Mar 2023
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Dragged on since 2021 and then refused cashback
Very poor. Took them more than a year to respond to my missing cashback claim on an order of over £400 and then refused it. Won't pay up so I won't use anymore. Very poor experience.
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f4monty | 12 Mar 2023
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Tracked and confirmed for 13 months then declined
Tracked and confirmed for 13 months and then declined. Shocking experience.
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Mark_Emerson | 10 Feb 2023
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took almost 3-4 months to get a cashback from it. if EnterPrise can speed up the process that will be much happier.
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Michael Chum | 08 Feb 2023
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Avoid Enterprise - waiting seven months and still no cashback
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cashbackexpert | 09 Jan 2023
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Didn't track and the result of a missing cashback claim is that "TopCashback has not been identified as the last referral" so they're not going to pay up!
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rah123 | 09 Nov 2022
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Retailer Enterprise rent a car :After almost 1 year still not acknowledging valid bookings and therefore avoids paying out cash backback
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Antigen123 | 13 Sep 2022
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Did not pay.
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0111 | 25 Apr 2022
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