Accessibility Statement

We are committed to making our services accessible to everyone. Guided by our core Fair Play value, we believe that every member should have equal access to the best savings and cashback rates.

Last updated: 13th August 2025

Conforming to standards and regulations

In order to meet our commitment, we aim to conform to the following standards and regulations:

The European Accessibility Act (EAA) 2025
EU Standard EN 301 549
Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Website accessibility

The TopCashback website was last audited against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard on 19th February 2025.

The website is partially compliant with the WCAG 2.2 AA standard. We recognise that some parts of the website may not be fully accessible and we are working hard to improve this.

Known major accessibility issues

  • There are some cases where the mobile hamburger menu appears on the desktop website at high browser zoom levels. These menus (and their content) are not currently accessible to keyboard only users.

  • The carousel on the homepage currently has no way to pause it, making it difficult for some users to read and interact with it.

  • There are some cases where sidebar content disappears at high browser zoom levels, creating issues around navigation.

  • There are some cases where the Account pages sub-navigation bar becomes a dropdown menu at high browser zoom levels. This content is not currently keyboard accessible, and may be difficult for some assistive technology user to operate.

  • The “show password” icon on the sign-up forms does not have accessible alternative text, meaning non-visual users may find difficulty understanding what the button does.

  • There are several known instances where form fields are not correctly associated with their respective labels within the HTML code. This could cause difficulties for some assistive technology users when filling out forms or toggling switches.

Mobile app accessibility

The TopCashback mobile app (Android/iOS) was last audited against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard on 16th June 2025.

The mobile app is partially compliant with the WCAG 2.2 AA standard. We recognise that some parts of the website may not be fully accessible and we are working hard to improve this.

Known major accessibility issues

  • There are some issues relating to keyboard-only navigation, where some elements cannot be selected.

  • There are some cases where retailer logos do not have a text alternative, meaning it may be difficult for some assistive technology users to identify which retailer an offer belongs to.

  • When setting a much larger device-wide font size, some text may overlap, which could make it difficult to understand and use certain parts of the app.

Accessibility roadmap

We are currently planning our long term accessibility improvement efforts, and will share more details once this has been finalised.

Need support, or have any feedback regarding the accessibility of our services?

Contact us We appreciate any feedback that can help us to make improvements.
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