Get up to 26.25% of your purchase back when you shop with Columbus Direct Travel Insurance Join TopCashback Free
Get up to 26.25% of your purchase back
when you shop with Columbus Direct Travel Insurance

Columbus Direct Travel Insurance Reviews

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Reviews and experiences from TopCashback members who have shopped with Columbus Direct Travel Insurance. Review this merchant
Columbus Direct Travel Insurance Reviews
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Approached for travel Ins with previous medical. The on-line questions were straight forward and had no problems. Only problem came when I tried to view the Policy Wording - the PDF would not show on my up-to-date Adobe reader but after a phone call to the customer service they checked their side OK and sent me a copy by e-mail. Before deducting the cash back it was reasonable but after cash back it was cheapest for a few years.
  Bobh57 | 31 Jul 2010 Report Abuse
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they reported the transaction very quickly but still waiting for the confirmation and payment. very good insurance company. would recommend to anyone.
  ashamliwala | 22 Jul 2010 Report Abuse
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Cheapest site for insurance if you have medical problems. Easy to find your way around.
  onemadmum | 17 Jul 2010 Report Abuse
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Generous payback but took 8 months and Support Ticket request to become payable
  burkejf6 | 07 Jun 2022 Report Abuse
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Took a long time to track. Had to send a few nudges as a reminder.
  kw12 | 30 Jul 2016 Report Abuse
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did not track in July 2010, still waiting despite sending several nudges
  capmate | 24 May 2011 Report Abuse
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Tracked within 24 hours
  Yada33 | 01 Jan 2011 Report Abuse
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Well, this was my go to merchant for Travel insurance and until last year I had no quibbles at all. But last year my cashback was declined, no reason given and I used the same process that I have used for many years. Nothing wrong with the cover just the declined promised cashback.
  Stanian | 19 Jan 2023 Report Abuse
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Great insurance, Very slow for a faster paying merchant.
  Sqwirly | 28 Jul 2015 Report Abuse
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having purchased annual travel insurance from columbus direct through the topcash back link, I have spent 2 years trying to get paid the cashback, however they deny all knowledge of any such purchase through topcashback. Their final answer was that i had purchased the policy through some other source and not through topcashback. Therefore they would not pay up, so I will not be using them again, their are plenty of other companies out their
  nemofl49 | 01 Dec 2012 Report Abuse
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I purchased insurance in January this year and have still had no response regarding my cash back claim.
  pickford | 03 Sep 2011 Report Abuse
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Purchased insurance with them back in Sept 2010, failed to track and completed a cashback claim. Only today, 11 months on do I have a reply to my claim (after numerous nudges) that they have declined my cashback due to a 3rd party being involved. I have no idea what they are on about as I clicked through TopCashBack. Looks like other people have had a good experience with them though. Perhaps I am one of the unlucky ones.
  elc | 19 Aug 2011 Report Abuse
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Came up on my cashback really quick and the insurance cost is really cheap!
  PrincessRayRay | 23 Aug 2010 Report Abuse
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On a downward spiral
Columbus used to be my go to for travel insurance and always paid the due cashback, not any longer. As others have said tracking seems to go fine but then there is a long wait only for the cashback to be declined for non existant reasons, mine was "Order cancelled, returned, part returned or exchanged". None of which actually happened. Columbus have lost a customer and will lose many more with this way of doing business.
  Stanian | 11 May 2023 Report Abuse
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Don't bother
Cashback tracked but was declined when it was too late to put a claim in!
  KC30 | 23 Apr 2023 Report Abuse
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Pay now and wait 5 months for your cashback to be declined
Any decision based on price should assume that Columbus will keep you waiting for months before declining cashback.
  johnkenyon | 21 Apr 2023 Report Abuse
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declined even though I paid in full
  laurella88 | 05 Jun 2020 Report Abuse
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only company i havent had cashback track from . All others done in exactly the same way
  richardbroderick | 08 May 2018 Report Abuse
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Cashback refused as they couldn't verify the last link was through topcashback, it was! Never had this on anything before and have been using successfully for many years. Stinks
  richardbroderick | 23 Jun 2017 Report Abuse
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i havent received my £30.15 cash back, very disappointmeng indeed.
  rosetta2015 | 02 May 2017 Report Abuse
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Retailer gave cashback then changed it to £0.00.
  Slukka | 28 Apr 2017 Report Abuse
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DO NOT USE Absolutely shocking. Bought and paid for annual travel insurance as this company was also stated as faster paying only to be told 3 months later that payment has been declined as invalid booking nbr?! Utter nonsense. Total rip off. DO NOT USE
  kw12 | 14 Apr 2016 Report Abuse
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Says not claimed or when i will be able to claim it.
  | 03 Aug 2015 Report Abuse
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My cashback has been declined. They claim that the sale went through another source, and they do not have to identify that source. My cashback would have been nearly £20. Very disappointed with this, and I will not be using Columbus again. I know that I used Topcashback to connect with Columbus and no other cashback or comparison site. Poor show Columbus.
  ayrforce1 | 07 Feb 2014 Report Abuse
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Did not track, and will not pay out.
  james_m | 28 Nov 2013 Report Abuse
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