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British Gas Home Insurance Reviews

British Gas are rated favourably by TopCashback members who have decided to leave a review after buying home insurance from them. They are credited with providing very good quality insurance at a great price, including the cheapest quote in some instances, as well as generous cover limits, while one of our delighted members praises the excellent process used to buy insurance which was “a bargain”.

When it comes to getting your money, one customer states they have “never known cashback to be processed so quickly” - and they were not the only one to comment on how quickly they received their cashback. People who had to put in a claim due to the fact their cashback did not track were also pleased with how swiftly the issue was resolved.

British Gas, as a company, have a two-star rating on Trustpilot, though you will find many positive reviews commenting on their professional and polite engineers, the efficient service provided and their seamless end-to-end process when arranging an annual service. British Gas are also commended on the fact they provided great advice and updates regarding when the engineer would arrive for an appointment.

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British Gas Home Insurance Reviews
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A bit slow, but you get your cash in the end
  markruth1 | 31 Mar 2020 Report Abuse
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Good payer easy site to use
  shane57 | 17 Mar 2019 Report Abuse
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Had to open claim against company to get cashback confirmed, will think twice before dealing this company again.
  bobt | 01 Mar 2019 Report Abuse
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Cashback rejected at 1st for no reason, thanks to Topcashback for getting it back for me
  mrsteele | 03 Nov 2017 Report Abuse
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payed out at time stated.
  wyevern | 24 Sep 2017 Report Abuse
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Took long time to pay
  8101434545 | 14 Sep 2017 Report Abuse
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Payable in around 10wks. Good cover too
  M0NK3Y | 26 Apr 2017 Report Abuse
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Competitive and cash back paid out with no queries
  gemg85 | 16 Apr 2017 Report Abuse
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Good payout on time. Recommended.
  TimProudman | 02 Apr 2017 Report Abuse
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Failed to track with no reason
  DJWinder | 27 Feb 2017 Report Abuse
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Fast no problems
  lbyres | 20 Feb 2017 Report Abuse
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Pays out on time
  natthehat | 27 Jan 2017 Report Abuse
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Had to raise a query as cashback did not show up immediately and then a nudge but full amount paid out in the end.
  Sheila_Dale | 26 Jan 2017 Report Abuse
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Initially did not track so lodged a claim really quick to confirm and pay out
  Foxylady1230 | 09 Jan 2017 Report Abuse
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Originally did not track, but cashback paid out within 3 weeks of a missing cashback form being submitted!
  dk2401 | 02 Jan 2017 Report Abuse
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Thank you British Gas. Cashback paid quickly.
  pgs1 | 13 Aug 2016 Report Abuse
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Prompt cashback
  amandaelizabethjones | 07 Aug 2016 Report Abuse
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it was ok bit slow payout but overall good
  hangman | 01 Mar 2016 Report Abuse
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Good policy (I think). Generous cover limits, and a great price even before cashback. Still got a random £0 stuck showing as confirmed on my account, but the £50 cashback went payable in a few weeks.
  M0NK3Y | 03 Jan 2016 Report Abuse
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I bought a combined contents and building insurance policy out at the beginning of August (cashback due £70.70). It has initially tracked but at £0 cashback. I've put in a claim for missing cashback to TCB and have submitted this to BG. Now waiting to see if anything is forthcoming but so far its very disappointing. My advice based on experience to date would be "be cautious".
  007JACK | 23 Aug 2015 Report Abuse
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absolutely brilliant paid out very very quick amazing this is crazy.
  | 18 May 2015 Report Abuse
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In the interests of fairness, I just wanted to add that further to my overwhelmingly negative review the other day, my persistence has paid off and TCB have finally resolved my claim, resulting in the full £50.50 cashback arriving today. I was originally offered £25.00 following my first claim, which I pointed out was the incorrect amount. I subsequently received a message offering me £25.00, which I interpreted as the original offer being repeated to me. In actual fact, it was an ambiguous message, which turned out to be an offer of an additional £25.00 on top of that already offered. TCB corrected the second offer to £25.50, which finally resulted in the correct overall cashback amount and explained that they had received the cashback in two separate installments, hence the two separate offers. Not had such trouble with other cashback offers, but nevertheless, I'm very grateful to TCB for sorting things out.
  andrewb84 | 19 Nov 2014 Report Abuse
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As has been said by many of the other reviewers, you'll struggle to get the advertised amount of cashback and you'll have a very long wait if my experience is anything to go by. I bought combined buildings and contents insurance in April 2014, expecting £50.50. After it failed to track at all, £50.50 appeared as 'pending' for a short while, but was then confirmed as £0.00. I raised another ticket with TCB and this resulted in £25.00 appearing back as 'confirmed', which then progressed to 'payable'. Where they got this figure from, goodness knows. All I can guess is they've received some form of pay out from British Gas Home Insurance for failing to honour their original cashback amounts, but there's not enough money to go round, so I've been given a token £25.00. Had I bought direct from British Gas Home Insurance in the first place, I would have received £50.00 on an M&S gift card, which I expect would have gone smoothly. On balance, I can't fault TCB for offering me some cashback and I've never had this problem with any other retailer on TCB, but I shan't be buying my home insurance again from British Gas.
  andrewb84 | 16 Nov 2014 Report Abuse
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No sign of cashback, it's still being chased over a year after I should had it. Avoid!
  fabyak | 01 Jul 2014 Report Abuse
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Do not expect to get cashback with this merchant. I paid £148 for buildings and contents insurance expecting £50 cashback. It eventually only tracked at £25. Then 31 days after purchase the cashback was declined altogether. I then cancelled the insurance and was charged a £25 cancellation fee. I purchased a policy elsewhere for £85 and the cashback tracked at £21 totalling only £64 for the policy. So a complete rip off whether you get the cashback or not with British Gas!
  HOMERAZZI | 27 Apr 2014 Report Abuse
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