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Get up to £33.60 of your purchase back
when you shop with AXA Home Insurance
AXA Home Insurance Reviews
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Reviews and experiences from TopCashback members who have shopped with AXA Home Insurance.
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AXA Home Insurance Reviews
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I took out the insurance in June 2010 and should have received £33.00 cashback. I submitted a claim through TopCashBack a could weeks later, but to date (mid October) no response. The premium came out of my account, but when I checked, there were not documents in their "online" policy area, which worried me. When I eventually got through to customer services, they confirmed the insurance was valid and couldn't explain why the documents weren't available online. Although I haven't had to make a claim, their slap dash approach so far hasn't given me much confidence. I won't be insuring with them again.
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Castaway | 12 Oct 2010
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I took out an AXA home policy in April 2010. Like wallacemum, it was tracked then disappeared. Put in claim to Top Cash Back but no response. Could not find my policy on the "AXA My Policy Space" on their website but when I phoned, they insisted wasn't cancelled. Not happy with customer services nor with lack of cashback. Will NOT use again.
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Castaway | 21 Jul 2010
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As with many of the previous reviews, 3 months after purchasing home insurance, Topcashback has advised "I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction".
I am certain it was and just appears to be another get-out of not paying by AXA.
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bitofhell | 29 Nov 2014
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Update. I bought the insurance in June, did not track, lodge claim, sent 2 subsequent nudges. Topcashback still haven't even replied. Not impressed with AXA or Topcashback.
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MICHA3LR | 05 Oct 2013
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This took months to track and now 10 months on a block has been put on the pay out, not good :(
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Bozz | 03 Oct 2013
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Bought the home insurance - has not tracked - lodged claim with TCB. Looks like I'm going to join the long list of no payouts. TCB should ditch continual non-payers. They're getting the business and not keeping their promises.
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MICHA3LR | 06 Jul 2013
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Only get you insurance if they are the cheapest as you will NOT get any cash back from AXA, you will get no help from top cashback either
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Bozz | 03 Jun 2013
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I purchased my Home insurance in Nov 12 and nothing tracked but as insurances usually have a period before payment I did not worry to much. I did as a matter of course take a snapshot of my internet history to show my tracking for the purchase via TCB.Heard nothing so went trough TCB customer care to chase up.AXA finally replied saying I had gone through another merchant?? They cannot tell TCB who due to confidentiality.(That's very convenient, maybe they could tell their customer's).Anyway then decided to see others experiences with AXA on here and it seems quite a lot of customers somehow do this!!!!! I just hope other companies do not start using this method and spoil a great service. Just have to hope my house doesn't flood or burn down before the policy expires, I don't have much confidence in AXA keeping to their side of the agreement. Shame.
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JPK | 18 May 2013
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This tracked then was withdrawn and now has disappeared altogether. Axa cancelled the policy by mistake and I've chased the cash back with TCB numerous times and still haven't got anywhere. Policy taken out in March and no cash back to be seen! Going to cancel policy if nothing soon.
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wallacemum | 14 Jul 2010
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Tracked very quickly. This is the second year I've had a cashback from AXA, making a good deal on contents insurance even better.
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jonwinter | 04 Jul 2010
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Saved £74 on renewal quote and £32 cashback tracked within 24 hours. Nice one AXA!
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Wotty | 29 Jun 2010
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Tracked quickly and just awaiting payment. Nice.
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bhupenmistry | 21 Jun 2010
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cashback added within hours, good amount and confirmed within days. good company.
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jkd1 | 14 Jun 2010
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Experience not good so far! Purchased insurance end of Feb still waiting for claim to be settled.
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adpad | 13 Jun 2010
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Experience not good so far! Purchased insurance end of Feb still waiting for claim to be settled.
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adpad | 13 Jun 2010
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Competitive price and cashback was quickly accounted for.
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Kev99 | 11 Jun 2010
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Tracked ok, waiting to go to confirmed now.
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Heyman | 08 Jun 2010
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Tracked quickly but not paid as yet. Very slow, seeing as I bought the policy last month.
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| 22 May 2010
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Tracked within 48hrs lets hope its pays out as quick, saved money on house insurance as well
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shadowshots | 21 May 2010
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Still not received my cashback to my account - after 2 months. Very disappointed.
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| 16 May 2010
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Great value for money policy!
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cpwebster | 13 May 2010
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excellent quote, tracked within a few hours
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10262023027 | 02 May 2010
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Tracked next day. Excellent :-)
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JulieB123 | 26 Apr 2010
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OK got cashback confirmed now after about 6weeks
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Absta | 25 Apr 2010
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