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Get up to 8.4% of your purchase back
when you shop with Vision Direct
Vision Direct Reviews
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Reviews and experiences from TopCashback members who have shopped with Vision Direct.
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Vision Direct Reviews
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Cashback declined for no reason
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glassgirl | 05 Oct 2018
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If you search via google, you'll get a lower price which probably is better than the possible cashback.
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chistery | 19 Mar 2017
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Filled in a missing cashback claim for this retailer in December. Original offer was cashback for existing customers. Reason i have just received on why it was declined was because i was an existing customer. Struggling to find the logic there!!!
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gh00076 | 14 Mar 2017
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Items are good but cashback refused for a genuine transaction! VERY DISAPPOINTING!! Don't advertise on here if you are not going to honour the cashback. Will not use again.
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Shwellybob | 05 Mar 2017
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Does anyone actually get their cashback from Vision Direct? I appear to be one of very many people who initially has Cashback tracked and then it's denied because of 'terms and conditions'. The 10% cashback is very appealing but I'm getting the sense that this is rarely, if ever, paid out. What are these 'Terms and conditions' and why aren't they clearer when you first make the order?
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Ridgewalk21 | 01 Mar 2016
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Refused a cashback claim as I used a voucher, as is normally the policy. However the code I used was on cashback site and specifically stated could be used along with cashback. Annoyed me enough to make me use the competition next time, as it makes me wonder what they would do in the case of a product issue.
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mr2turbo300 | 16 Jul 2015
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Waited half a year for a reply to a cashback claim, and denied because "did not meet terms and conditions" - so vague, when I ordered exactly as directed. Terrible service from company anyway, will not use ever again.
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jglassey | 14 May 2014
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Ordered lenses on 18/02/2013 - did not receive my lenses until about 4 weeks later. Apparently they had sent my lenses but I never received them and then pretty much accused me of actually receiving the lenses! So after complaining they sent another batch out which thankfully I received. The transaction didn't track and so had to manually submit missing cashback. To date, now well over a year, no sign of response from Get Lenses re: cashback. Will not be ordering again in the future.
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San87 | 08 May 2014
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Get Lenses did not honour cashback, simply stating “Did not meet terms and conditions”.
Will certainly look elsewhere to get my lenses in the future!
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mugma | 22 Apr 2014
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Total farce. Bought from them twice and both times the cashback wasn't tracked. One claim has been denied and the generic reason is "not met terms and conditions" (which weren't even stipulated??)
Won't be buying from here again. Lost out on around £23 worth of cashback. Rather go to Contacts Universe.
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saqibmalik1 | 15 Jan 2014
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Didn't track- didn't pay out
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851616 | 27 Feb 2013
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Very cheap lenses, were out of stock, arrived a week late which was not a problem.
Cashback did not track, TCB chased tham and manual claim was rejected by Get Lenses because "I did not meet the terms & conditions"
Do not buy if relying on getting the cashback
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foremani | 25 Feb 2013
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Tracked successfully then declined later by the merchant.
Goods arrived late as they were also "out of stock".
Extremely disappointed. Would NOT recommend.
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riskaverse | 16 Sep 2012
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Ordered from get Lenses 4 days ago because of the
price and discount offered but no sign of the lenses.
I logged onto their site and my account shows my order as
AWAITING STOCK! - no mention of this when i went through the order process. They have also deducted the order amount
from my credit card and no CASHBACK has been credited to my
TCB account. I will give them a couple of days and then try
to cancel my order ( thank goodness I used a credit card for the purchase)
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underbury | 03 Mar 2012
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no tracking/cashback for the first time from merchant & its been 50 days since purchase.
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| 30 Oct 2011
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Not a retailer of integrity. Take money before they even enter into an agreement to supply, and then try to up the price! Borderline ilegal operating practices.
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980358 | 16 Sep 2010
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Tracked but at a percentage cashback rate. Not the £10 promised for new customers.
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stejvic | 19 Aug 2010
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Cashback tracked but then declined as didn't meet terms & conditions, since I followed the topcashback link, used the code provided by Get Lenses for a new customer discount I have no idea why but I would not recommend or use these again.
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GLENCC | 23 Oct 2013
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Get 10% off your online order by entering this code at the checkout: 3013690A
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TopsyB | 10 Sep 2013
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Initially did not track, manual claim successful and now fully payable after 14 weeks.
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steve44 | 04 Jan 2011
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Very swift tracking each time.
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ccpnumber5 | 21 Oct 2010
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Never tracked for me, manual claim submitted. Tracking most certainly not a problem at my end.
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steve44 | 04 Oct 2010
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No tracking after 7 days, not looking good, may be another unreliable merchant judging by the comments. I will update in due course.
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steve44 | 26 Sep 2010
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tracked very quickly. fast delivery as well
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delonyuen | 04 Jan 2010
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