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Surfshark Reviews

Reviews and experiences from TopCashback members who have shopped with Surfshark. Log in to review

Surfshark Reviews
	Got paid Made my purchase on 26th Dec 2024 and got paid cashback on 2nd March 2025. The cashback amount was 100% but I noticed it was short just over £1 so didn't quite give 100% But overall happy with it.
	W11236843 \| 12 Mar 2025 Report Abuse
	Don't rely on the cashback Purchased from Surfshark via TopCashback and had cashback refused. The cashback was refused with Surfshark eventually saying that the purchase wasn't made as a result of linking directly from TopCashback, that is completely untrue as the purchase was made immediately following the link.
	grumpygreg \| 11 Mar 2025 Report Abuse
	Surfshark Cashback Scam I fell for the 95% cashback offer in July 2024. After the 30 day cool off period had elapsed I received much less than the 95%. I put in a dispute & waited for 3 months only to be told that Surfshark couldn't find my order number. Strange after I had already received a small amount of cashback from them. I resent the information & waited for another 3 months. I gave a "nudge" after a couple of weeks then received a request to end the dispute. I have resent the information again, but after 7 months I'm not holding any hope of getting my money. As for the VPN, it doesn't work any better than a few of the free options out there.
	Spuddy60 \| 21 Feb 2025 Report Abuse
	Dreadful VPN, cashback didn't track After 4 years with NordVPN, I thought I'd give SurfShark a go, particularly as it had 95% cashback. The cashback didn't ever track, but it doesn't really matter. No matter which VPN I tried to connect with, the internet speed was so bad, it was unusable. I couldn't even load a BBC News webpage, let alone do any streaming. I've asked for my money back (they have a 30-day money back guarantee) and am going back to NordVPN.
	UncleMike987 \| 30 Jan 2025 Report Abuse
	Excellent VPN I was going to purchase Surfshark VPN anyway after reading the reviews which were excellent. Even more impressed when I got 95% back off purchase price by using TopCashback app . Very pleased
	Mprox \| 17 Jan 2025 Report Abuse
	Excellent VPN I was going to purchase Surfshark VPN anyway after reading the reviews which were excellent. Even more impressed when I got 95% back off purchase price by using TopCashback app . Very pleased
	Mprox \| 17 Jan 2025 Report Abuse
	Good cashback amount and quick! Happy to have recieved a good amount of cashback that's become payable. Thanks!
	Oasis55 \| 07 Dec 2024 Report Abuse
	Love the VPN and ADblocker Great Price, Cash back was paid in good time. Great service from Surfshark and Topcashback
	Sudhirmanagolikar \| 02 Dec 2024 Report Abuse
	Brilliant product with Massive cashback to boot Although it takes a while to come through I received £34 for buying a £112 product I needed anyway, so it was so worth using topcashback even for that one transaction.
	Superlateral1 \| 18 Nov 2024 Report Abuse
	cashback has been declined cashback has been declined without valid reason. It looks dodgy
	tweggy \| 14 Nov 2024 Report Abuse
	Surfshark vpn Not worth it took over 4 months for them to pay me it
	Member8120569221531 \| 03 Nov 2024 Report Abuse
	Trustworthy They deliver just be patient
	Chefzandro \| 02 Oct 2024 Report Abuse
	Good Job - Kept the promise I have received 100% Cashback on Surfshark, meaning that I got 24+3 months for free. I am happy with my experience.
	hesk \| 29 Sep 2024 Report Abuse
	Cancelled after 2 days because of incorrect tracking This tracked at less than half that was offered, so I cancelled with Surfshark and got a refund. Then it tracked at the full amount. Too late, I'd gone. I hate bait and switch and that's why I cancelled.
	SteveJE \| 26 Sep 2024 Report Abuse
	Cashback declined Dodgy cashback from this retailer - deals are too good to be true and they refused the cashback after I had made a large purchase.
	garethjluke \| 26 Jul 2024 Report Abuse
	Very good VPN-declined cashback for no valid reason Very good VPN service. Seemed to have declined cashback for no valid reason as all requested information was provided.
	Jwilde2120 \| 04 Mar 2024 Report Abuse
	Good offers, slow to pay out Got 100% cashback, hence the 4 stars. But the payout took well over the 10 weeks advertised!
	EAnder \| 03 Mar 2024 Report Abuse
	Very very bad experience so far from Surfshark (NOT Topcashback) Topcashback contact SurfShark for the cashback not the other way round. I've informed you that Topcashback got a reply from SurfShark saying that my card was declined for the initial transaction, contacting Topcashback will result in them contacting you. The 30 day policy becomes redundant because of the situation. A customer having to wait 3 months for a response for it to just be a 'card declined not new customer' despite paying seconds later. Having to wait 3 months for SurfShark to reply to Topcashback and then informing me that I can't get a refund falls under the unfair contract conditions. On Topcashback, a great offer for 95% Cashback for SurfShark VPN [New customers] I use the link and try to pay but the transaction is oddly declined. I didn’t pay. I’m not a customer yet as I haven’t paid. Seconds later, literally seconds later, I try again and my same card works: I pay. I’m a customer. The Cashback didn’t automatically track so I put in request to Topcashback. The 30-day money back guarantee period lapses. But knowing I’m a new customer and met all conditions I was 100% confident I would get my cashback. Quality Control: As part of quality control and reassurance purposes: In order to ensure that SurfShark is listening and reading the information the customer has sent to via email or chat to the agents who respond to these please ensure you include the following in the by copying and pasting it: ‘I have fully read the information sent by the customer today.’ This is to ensure that SurfShark is replying to customers having read the information properly. Thank you. Surfshark inform Topcashback 3 months later informing them I’m not a new customer because I had a transaction declined. I repeat. A transaction being declined counted me as a new customer. Despite not paying. This is ridiculous. Constantly trying to contract SurfShark but they keep coming back with copy and pasted answers ‘hands are tied’ and ’you aren’t a new customer’ ’30 da
	1994Dan1994 \| 09 Feb 2024 Report Abuse
	Excellent. No issues. Just took an age for the cash back. Then deducted £5.
	Dcrookes84 \| 04 Feb 2024 Report Abuse
	Excellent. No issues. Just took an age for the cash back. Then deducted £5.
	Dcrookes84 \| 03 Feb 2024 Report Abuse
	Paid out as described Paid out as described just took a while to do so. Still not bad though :)
	sdb1979 \| 27 Dec 2023 Report Abuse
	Excellent VPN, Great Value Bought a discounted plan that came with 4 months free, recorded my visit instantly. Smooth experience
	jyule \| 06 Dec 2023 Report Abuse
	Very unhappy as large cashback refused. Purchased carefully from Surfshark via TopCashback and had a large cashback refused. The TopCashback customer services people tried hard a number of times to get the cashback agreed but it was refused each time with the merchant eventually saying that the purchase wasn't made as a result of linking from TopCashback. That is completely untrue as the purchase was made immediately following the link.
	alancohen \| 25 May 2023 Report Abuse
	Excellent. Fast payout. Took out a discounted 2 year plan in March. Tracked in a day or 2 & was payable in 8 weeks. VPN service is top notch as well.
	backborder \| 23 May 2023 Report Abuse
	Generous cashback and great new customer offers Cashback tracked as expected and in conjunction with a great 2 year plus 1 year extension VPN plan offer.
	allanswindells \| 18 Apr 2023 Report Abuse

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