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Get up to £130.00 of your purchase back
when you shop with Sainsbury's Bank Pet Insurance

Sainsbury's Bank Pet Insurance Reviews

Reviews and experiences from TopCashback members who have shopped with Sainsbury's Bank Pet Insurance. Log in to review

Sainsbury's Bank Pet Insurance Reviews
	Appalling Purchased this policy in the middle of June, the terms state the policy has to be active for 90 days and all premiums paid which they have been. It's now the end of October and nothing has been received and the cashback sat in pending. Top cashback have been less than helpful telling me to wait even though I have stuck to the terms and conditions. I feel robbed and cheated and the next step is to take this to a small claims court to get my money. Please sort this out top cashback. Looks at all of the reviews! Stay away from this cashback offer. Sainsbury's are missing selling insurance policies.
	Chayward29 \| 24 Oct 2025 Report Abuse
	No sign of cashback Cashback has tracked as pending now for over 6 months, i doubt it will ever come, needs to be removed from the site
	Lhyde6 \| 20 Oct 2025 Report Abuse
	Took over 6 months Very long wait but was paid full amount
	jameskodaduncan \| 12 Oct 2025 Report Abuse
	Sainsbury's Bank Pet Insurance cashback should be removed They do not honor the cashback and will not pay out. Look at all of the 1 star reviews for Sainsbury's here, it's clear that they're not going to pay out.
	Elliemarie245 \| 11 Oct 2025 Report Abuse
	6 Months Later and still waiting Purchased Pet insurance at the start of May and still sat on pending. Will avoid in future as the cashback made the policy more attractive. Wont buy again!
	Tori7884 \| 08 Oct 2025 Report Abuse
	No Payout Same story as other reviewers here, taken out months and months ago, cashback has never been updated past pending - would avoid in future
	aidanmcg2 \| 08 Oct 2025 Report Abuse
	Still waiting I bought my pet insurance in May and paid in full to take out the policy. It is now 30th September and im still waiting with no end in sight. I would suggest not bothering with them for cashback at all
	Lucyj1703 \| 30 Sep 2025 Report Abuse
	Cash back Still waiting 5 months on no cash back as one of the reasons I used topcashback
	Aniali725 \| 28 Aug 2025 Report Abuse
	Another cashback not honoured I took out a multipet policy with Sainsbury’s. After a few days of the transaction not registering, I queried the missing transaction with TopCashback and got a fairy generic response. After 3 months I chased it up again. Lo and behold the cashback was denied. I’d read the reviews, thought I was prepared to be disappointed , but I’m really peeved by it! Note to self for next year: anyone but Sainsbury’s.
	sallynev \| 26 Aug 2025 Report Abuse
	Policy taken out in April... Still Pending Aug Still on pending status. TCB customer services said just have to wait until Sains action at their end... Not feeling hopeful and without the cashback the price paid wasn't a particularly good deal. Ended up being a Bit of a farce moving to Sainsbury's as excluded general condition after once incident and not an ongoing condition but wouldn't confirm exclusions til my previous policy had lapsed... Will be reconsidering options next year.
	ljsilson \| 13 Aug 2025 Report Abuse
	Not paid Sat on pending nearly 2 months later and said 4 weeks
	Little v \| 03 Aug 2025 Report Abuse
	Don't do it Exactly the same as all others below. Purchased in March and still stuck on pending. Customer service seemingly doing nothing to resolve. You won't get your cashback.
	Member297336162222 \| 30 Jul 2025 Report Abuse
	Still waiting Tracked cashback in February and still stuck on pending. No way to submit case on topcashback either as cannot find transaction
	Jennieh9685 \| 28 Jul 2025 Report Abuse
	Still waiting! Unfortunately I am in the same situation as the other reviewers and 6 months later, the cashback is still pending. I have reached out to topcashback and they aren't being very helpful. Would avoid if you are a prospective customer and go with a different insurer.
	elliechellings \| 23 Jul 2025 Report Abuse
	Still waiting As with all the other reviews , i have gone past the 90 days and am still waiting for the cashback.
	Kristabelles82 \| 23 Jul 2025 Report Abuse
	No payment 5 months later and it’s still pending. Have read multiple posts on online forums and there seems to be a lot more people facing this issue than are leaving reviews on top cash back. If you read this and you also have not been paid, take the 30 seconds and leave a review. I paid Sainsbury’s Bank Pet Insurance £90 more than the next cheapest quote but figured that’s not so bad, I’m getting £150 cashback. Not only have I not received the cashback, that decision has now cost me £90 on the assumption I would still be up £60 selecting Sainsburys bank. Not ideal, feels like it’s in the realm of mis-selling an insurance product which is a very regulated market.
	Grice424 \| 15 Jul 2025 Report Abuse
	Still pending Estimated time states 4 weeks but like most other reviews it’s still sitting as pending after 5 months.
	Lynnykins74 \| 15 Jul 2025 Report Abuse
	6 Months........................ Still pending....still waiting
	ashsam9397 \| 01 Jul 2025 Report Abuse
	4 months and won't move to payable. States 4 weeks, but after 4 months no cashback has been received.
	katykicker \| 27 May 2025 Report Abuse
	Purchase with caution and take screenshot for every page! After a 7 month wait of making a purchase with Sainsbury's, I contacted Topcashback regarding this payment of which had sat as pending for many months. I expressed my concerns about the negative feedback and confirmed that I followed the correct procedure to track the cashback and that my policy was still running. Due to the negative feedback, I didn't have any hopes of being paid the £45 cashback that is suggested you'll get, but regardless, after a few email exchanges, I was eventually paid out £45....much to my amazement. I fully expected this to be declined like many other cashback amounts are, with Topcashback claiming that I perhaps didn't follow the correct procedure(even though I do everytime) or Sainsbury's just refusing it fullstop. But anyway, £45 went to payable and I have now withdrawn it. Take your screenshots as future evidence!
	kikupafuss \| 07 Jul 2024 Report Abuse
	Never pay out?? Still waiting after 6 months. Payment pending. Have raised query, but no response from TVB either. Shame you have to give any stars at all.
	Tweston68 \| 19 Jun 2024 Report Abuse
	Refused cash back Just like all reviews below my cash back for a dog policy has been refused ? Followed all steps as requested so I have now raised a dispute.
	Boulton88 \| 14 Apr 2024 Report Abuse
	Didn't track As others mentioned this didn't track - website seems to use additional pop up to process claims probably circumventing tracking?
	headerrs2 \| 26 Mar 2024 Report Abuse
	Didn’t even track I followed all the steps on the TCB process with this merchant but it didn’t even track. I’ve raised a manual missing cashback claim but not holding our much hope as from the other reviews, no one seems to have ever got cashback! They shouldn’t be allowed on TCB in my view
	leylandchris \| 14 Mar 2023 Report Abuse
	Agree with previous review. 6 months later and hasn’t even got to confirmed. Don’t waste your time
	sandford4310 \| 11 Jan 2023 Report Abuse

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