Get up to £42.00 of your purchase back when you shop with RSA echoice Car Insurance Join TopCashback Free

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RSA echoice Car Insurance Reviews

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Reviews and experiences from TopCashback members who have shopped with RSA echoice Car Insurance. Review this merchant

RSA echoice Car Insurance Reviews
	Awful, have been waiting 9 months and no sign of cashback. I will not be buying my next car insurance with this company again & would suggest that you look elsewhere. I am very disappointed and this has affected me using TCB as often as I previously did.
	pepemia \| 04 Aug 2013 Report Abuse
	Unfortunately this was the worst experience that I've had using Top Cash Back. Originally accepted the quote over a year ago and was messed around with regards to sending all my documents just to take out the insurance. Was not tracked so submitted a claim, took a year to follow up and have now been told that the merchant will not pay the cash back and won't give a reason. Do not recommend this merchant.
	dclaxton3000 \| 27 Jun 2013 Report Abuse
	And yet after 8 months still no cash back! No reply from them at all. Stay away if you ware looking for cash back from this company.
	TheDetox \| 28 Mar 2013 Report Abuse
	Bought car insurance in July 2012, policy still inforce. Did not track, put in a claim in October, which has had no response although have nudged several times. Although I paid in full 10 days before my old insurance expired when I checked with askmid on the first day of my new policy my car showed as uninsured. I will not be renewing with them, their website is very poor and I could not get any of my documents.
	anewtv \| 18 Mar 2013 Report Abuse
	RSA echoice did not track and no cashback received, their main communication came when it was time for renewal, they even sent a reminder in the post. Very disappointed.
	savemore \| 23 Feb 2013 Report Abuse
	their 'fantastic' insurance policy which is somewhere in the post) I've decided to give them the royal salute; As soon as i finish this essay, i will immediatley obtain quotes and purchase elsewhere - EVEN IF IT COST MORE THAN (no pun intend) ECHOICE. Believe me, the few quid saved at the beginning has cost me loads more in calls, time spent emailing and the hassle-factor this 'shower' reckons they've saved me. YOU HAVE BEEN WARNED. PLEASE DON'T GO THROUGH WHAT I'VE HAD TO ENDURE. IF YOU DO, LIKE ME, YOU MAY REGRET IT. ok, let's see what Aviva are like: google "aviva reviews"
	cowmilla \| 20 Feb 2013 Report Abuse
	*PLEASE READ BEFORE YOU PURCHASE WITH ECHOICE * I like many others usually choose my car insurance by price - the lowest cost for the cover i require wins my cash. However, the carrot of some nice cashback took me on this one. All looked good. BUT HOLD ON: If the only thing i beg you to do is google "echoice review" and see what a (SELF EDIT: WORD REMOVED) they can be! In no way do i wish to demigrate individual members of staff, who like me bust a gut to make a living, but if consumers vote with their feet (or shall i say policies lol) and the Board, Directors, senoir managers et al analyse their 'customer' feedback - maybe, just maybe this organisation can make good this terrible excuse for an insurance company. Briefly, my problems started on boxing day (26/12/12) as soon as clicked "submit" to pay for my policy. Their website crashed, I recieved no acknowledgement, had no online access to my account, therefore unable to print the necessary documents etc., useless online 'chat' facility where the rep gave out totally misleading information (backed up in the eventual email reply i recieved). I'd rather have boiled my own head - it was that frustrating! After almost a month of this I called again (all at my cost) to query what's going on, I requested they send my certificate by special delivery, rather than 7 to 10 days that they tried to palm me off with. Certificate arrived next day - lo and behold, the policy commencement date had been altered to yesterday (they day i called them!) I called again. They advise that due to a 'systems error', my payment and account had to be set up manually. This also means that the main feature of this policy, namely "...you can manage this account online..." was no longer available to me - everything had to be done over the phone or by post - ironic "yippee!!" eChoice made no attempt to email, write or call - a matter of courtesy - to tell me about the problem, advise that I was covered and the error THEIR SYS
	cowmilla \| 20 Feb 2013 Report Abuse
	SYSTEM caused. Instead, they wrote on 01/02/13 to advise that if payment is not made by the policy expiration day 27 December 2013 (yes, definitely 2013 - i found that weird too) that my policy would be cancelled. Next, my bank statement arrived. I noticed a credit of my policy amount from echoice. I thought: "A refund? Why? I had no letter of explaination. Wanting to stay on the straight and narrow, I call again to get clarification. With the usual call centre security clearance sorted, I kindly request what the hell is going on. Basically, because of this 'systems error', echoice's accounts dept. closed my existing policy, refunded my payment (the credit on my statement) and opened a new policy - all without my knowledge (note for file: THERE GOES MY CASHBACK for what it's worth!!!) I was told in my telephone call earlier today with a customer advisor that they've sent out a demand for payment letter (which i'll probably recieve by the weekend), but were unwilling to document their error, leaving me in a predicament of being technically uninsured if i was to have had an accident, pulled by police etc. They were happy to sarcastically say "...what more do you want? I've just explained everything to you over the phone; however we can take the payment now..." I'm no lawyer, but if my defence came down to "...well, your honour, someone called janice (name made up) told me over the phone that i was insured, but they didn't acknowledge my payment, send me my details etc....." i'd be laughed all the way to the slammer!! Do you see where i'm coming from? I won't bore you any more, suffice to say, that was my experience with echoice JUST TO GET THE DETAILS OF POLICY I HAD TAKEN OUT AND PAID FOR LEGITIMATELY, LET ALONE TRYING TO MAKE OR NAVIGATE A CLAIM!!! I refused to make a payment over the phone as they refused to email me any documentation tracking this issue. So after almost 2 months and having my payment refunded (echoice are awaiting my payment for
	cowmilla \| 19 Feb 2013 Report Abuse
	*PLEASE READ BEFORE YOU PURCHASE WITH ECHOICE * I like many others usually choose my car insurance by price - the lowest cost for the cover i require wins my cash. However, the carrot of some nice cashback took me on this one. All looked good. BUT HOLD ON: If the only thing i beg you to do is google "echoice review" and see what a (SELF EDIT: WORD REMOVED) they can be! In no way do i wish to demigrate individual members of staff, who like me bust a gut to make a living, but if consumers vote with their feet (or shall i say policies lol) and the Board, Directors, senoir managers et al analyse their 'customer' feedback - maybe, just maybe this organisation can make good this terrible excuse for an insurance company. Briefly, my problems started on boxing day (26/12/12) as soon as clicked "submit" to pay for my policy. Their website crashed, I recieved no acknowledgement, had no online access to my account, therefore unable to print the necessary documents etc., useless online 'chat' facility where the rep gave out totally misleading information (backed up in the eventual email reply i recieved). I'd rather have boiled my own head - it was that frustrating! After almost a month of this I called again (all at my cost) to query what's going on, I requested they send my certificate by special delivery, rather than 7 to 10 days that they tried to palm me off with. Certificate arrived next day - lo and behold, the policy commencement date had been altered to yesterday (they day i called them!) I called again. They advise that due to a 'systems error', my payment and account had to be set up manually. This also means that the main feature of this policy, namely "...you can manage this account online..." was no longer available to me - everything had to be done over the phone or by post - ironic "yippee!!" eChoice made no attempt to email, write or call - a matter of courtesy - to tell me about the problem, advise that I was covered and the error THEIR SYS
	cowmilla \| 19 Feb 2013 Report Abuse
	Paid in full, still no cash back 6 months down the line! Disgusting! Wouldn't touch them again and think Top CashBack should remove them from their site.
	Cherrypie \| 09 Jan 2013 Report Abuse
	I would not use this insurance company for cash back again. Have had to wait ages for my £40.40 to be come payable only to find that it has come back as £0.00 payable and no cash back will be paid! Then to my disappointment i find that because it has taken well over the 100 days i have to make a claim there is no way i can appeal this. Saying that, they were still the cheapest for my insurance without the cash back but that's not the point is it!!
	Doshe \| 19 Nov 2012 Report Abuse
	My transaction is shown as confirmed with an estimated pay date of 30 September. It is now 7 November and no payment. I can't raise a query with Topcashback either as it's more than 100 days since the transaction. Now what?
	LFaulkner \| 07 Nov 2012 Report Abuse
	Went to the site twice,first time entered all details clicked get quote and page stuck on "page waiting" second attempt,(having had to enter details all over again) "proxy error" Chat advisor could only suggest going via their website therefore no cashback.This is a web based insurance company so i'm insuring elsewhere.I think I may have just had a lucky escape!
	jennette25 \| 26 Oct 2012 Report Abuse
	No cashback paid by this merchant, I will never use this company again. TCB were pretty much useless in respect of my missing cashback claim. Beware folks
	jfm1907 \| 17 Oct 2012 Report Abuse
	Problem with website meant that it crashed as you entered the payment card details. Emailed their customer services who replied saying there was a fault. Repeated process including clearing cookies etc each time. Cashback tracked and was subsequently rejected. Still waiting for resolution 7 months later. Not worth the hassle and wondering what would happen if you needed to make a claim.
	2574506037 \| 27 Sep 2012 Report Abuse
	Still waiting for RSA echoice to validate my £40 cashback 5 months after insuring with them. I never got the promised free MoT test voucher either.
	lyndhurst25 \| 17 Aug 2012 Report Abuse
	Very Disappointing merchant, Cash back tracked at £40.40p, but 3 months later my claim has been declined, BE AWARE THEY WILL USE ANY LITTLE EXCUSE TO GET OUT OF PAYING OUT, I will not use this company again. If you are going to offer £40 cash back you should pay it out, not decline it
	Jay_cr \| 27 Jul 2012 Report Abuse
	Insurer refused to pay the £40 cashback promised, the reason being that I had had a previous quote from them that was not via the cashback site. Doubt I will be using them again.
	Groggy \| 30 May 2012 Report Abuse
	what a load of rubbish couldn't even give me a quote!
	andielec \| 19 Nov 2011 Report Abuse
	After filling out the form they couldnt even give me a quote. Never had that problem before - don't waste your time.
	rmtheatre \| 21 Oct 2011 Report Abuse
	This company is a complete rip off! Quoted me well over a thousand pounds for my peugeot 207, I have never had an accident, never made a claim and have no points and I have been driving over 12 years. I have had a further 3 quotes and this time included my husband who has two lots of 3 points, and had a brilliant quote of £315 with no claims protection, accident and injury insurance and a courtesy car with Avia, none of the previous was included in my quote with RSA. I don't know how they justify their high quotes?
	\| 20 Oct 2011 Report Abuse
	Agreed with other comments, this company is signifcantly more expensive than every other quote I've had.
	AngryBear \| 02 Sep 2011 Report Abuse
	10 mins putting info into system only for it to say it cannot quote without offering a reason. Very frustrating.
	micky111 \| 02 Sep 2011 Report Abuse
	Cashback not arrived since my purchase in January 2013. Top Cash Back are still chasing this. I would not use this insurance firm again.
	brinuk \| 30 Dec 2013 Report Abuse
	Beware. I took out a policy in November and did not get any cashback. I received a notification of cashback £0.00,but I did not discover this until the 100 days had elapsed, so no comeback. Maffs
	\| 23 May 2013 Report Abuse

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