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Our members seem to love as those who have provided us with a review have given them an overall four-star rating. The major reasons for this positive feedback seem to be the company’s first-class customer service, their friendly staff and the fabulous resorts they offer.

The fact cashback tracks without any issues and is paid out quickly - often before members have even gone on their holiday - also seems to be a big factor as to why customers are happy with their experience.

People who have left positive reviews on Trustpilot are very complimentary about their planes - especially the legroom offered - and the fact that they seem to go the extra mile to provide customers with the little things which go a long way to ensuring they have a great holiday.

One customer says they would not use anyone other than Jet2 because of the great flight times, customer service and baggage allowance they offered, while holidaymakers also praise everything from their check-in staff, cabin crew and reps to the flights, hotels and transfers.

Review this merchant Reviews
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Booked a holiday with a mate, four months in advance, for some unknown reason, Jet2 require someone to be a 'lead passenger.' A month before, I fell out with my mate who was the lead passenger. I was still planning on going on holiday, but having nothing to do with him, after all, I had paid over £450. A few weeks later, I checked to see if the flight was changed at all, and to my horror, I was no longer listed as a passenger, my ex mate had taken me off and added a current girlfriend. All he had to do, as lead passenger, was pay £50 to take my name off and put hers on. She got a holiday paid by me for free. Complained to Jet2, and all they would say was it was allowed on their 'FAQS' nothing about not letting me know. I said this was like theft and I would like to complain. Sure, they gave me an email, could take 28 days. Heard back from them today, on the day I was supposed to fly out, surprise surprise, and said there was nothing they could do. Why there is a need for a lead passenger, I don't know, and why they cannot call you and say 'are you aware that you are about to lose your holiday? are you okay with someone taking your holiday??' very simple thing to do and would be ethical on their part. AVOID AT ALL COSTS!!!!!!!!
  | 21 Oct 2014 Report Abuse
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Cashback didn't track and declined manual claim, no reason provided. Will not use again!
  keely | 19 Mar 2014 Report Abuse
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Didn't track (again). They also double booked the hotel so we won't be using them again.
  Nobby99 | 27 Feb 2014 Report Abuse
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I spent nearly £1000 on flights with Jet 2 and was expecting £30 cashbck. Unfortunately it didn't track and they refused to pay up. Very dissappointed .
  lindyloo50 | 15 Oct 2013 Report Abuse
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Booked holiday back in May still waiting for the cash back
  vic9510 | 19 Aug 2013 Report Abuse
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Cashback refused despite £400+ spend, voucher code used was supplied by TCB approved code everything was legit. What a shame!
  Shameela | 05 Jan 2013 Report Abuse
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I booked 3 holidays last year and only recieved £1.36 for all 3 when it stated £30 each and they are all paid off
  ALIBACARDI09 | 17 Apr 2014 Report Abuse
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Did'nt track, made claim 6 months ago still nothing.
  Shameela | 25 Oct 2012 Report Abuse
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As with others didn't track. No luck with chasing it yet.
  Nobby99 | 28 Feb 2012 Report Abuse
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Didnt Track
  traceyoates | 04 Feb 2012 Report Abuse
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Purchased holiday June 2011.Purchase did not track. No sign of tracking or any cashback yet despite several nudges to Topcashback. Not happy!!
  njcmorton | 29 Jan 2012 Report Abuse
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Still waiting for my cashback after booking my holiday 4 months ago...not happy...
  carra69 | 11 Jan 2012 Report Abuse
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Holiday taken in June 2011. Still no sign of cashback(Sale did not track!). Waiting (and hoping!) for topcashbackto sort
  njcmorton | 14 Oct 2011 Report Abuse
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