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HomeServe Reviews

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You will discover plenty of HomeServe reviews below which heap praise on the home emergency repair provider. Take a look at the feedback provided by TopCashback members who took out cover with them through our site and you will discover remarks which compliment them for a variety of reasons. Those who have commented on the speed with which they received cashback have said things such as “very good service and quick payout” and “quick payment and easy”.

Others have highlighted the value for money and peace of mind offered, with comments including “really good prices and the best I have used” and “this purchase went through smoothly with peace of mind in case of emergencies”. One delighted member said: “Best choice I have made. I was moving house and decided to cover everything in my home, and so glad I did as I had quite a few issues and HomeServe sorted this all out perfectly. Excellent customer service and works carried out.”

The vast majority of HomeServe review feedback left on Trustpilot falls into the Excellent category. Some of the remarks you will find include “fast, professional service — no problems”, “competent, reliable and friendly” and “we have used them on multiple occasions and have always found them efficient”. One happy customer summed up their experience by saying: “Engineer came on time, identified the problem and rectified it completely — replacing a faulty part with one which he had in stock on his van.”

Review this merchant

HomeServe Reviews
	Waited 30 weeks yet the cashback amount given was not the promised amount. Would not have bought it if not because of the promised cashback amount.
	wrenwin \| 29 Dec 2017 Report Abuse
	DECLINED FOR NO REASON. CURRENTLY CLAIMING.
	Janet_Lees \| 01 Dec 2017 Report Abuse
	The promised cash back for the cover I took out was £20 - I got £5 in spite of TCB’s attempts to get the full amount for me. Disappointing and misleading
	blueleaf66 \| 18 Oct 2017 Report Abuse
	£150 contract taken out 29/12/16, with £50 cashback due. Never tracked, claim chased through TCB and, 3 months later, no response from Homeserve. TCB are investigating but I'm not hopeful. Buyer beware!
	SandGirl \| 19 Sep 2017 Report Abuse
	Unhappy! took out a policy in 2016, have been chasing the cashback since. They have decided NOT TO PAY OUT as they say I cancelled the policy.I did not cancel, I paid a whole years worth, they just don;t seem able to check this out correctly after 18 months trying. VERY DISAPPOINTED, WILL NOT USE AGAIN.
	mummyra \| 16 Sep 2017 Report Abuse
	After chasing regularly for 18 months, cashback was declined for being 'too old'! An absolute DISGRACE!
	t30485 \| 28 Jul 2017 Report Abuse
	Took many months to track.
	JohnDeptford \| 02 May 2017 Report Abuse
	Kept chasing and chasing - then when Homeserve looked at it - they considered it too old to look at and they dismissed it.
	julmmmm \| 24 Apr 2017 Report Abuse
	Cash back never tracked and top cashback were able to raise the issue. Homeserve initially were going to pay out for the cashback but then declined it.
	taylor994 \| 20 Apr 2017 Report Abuse
	£50 cashback due, not even tracking yet 16 weeks after purchase. Claim lodged. TCB waiting for response from merchant. Don't mind waiting 30 weeks for payment but lack of tracking doesn't fill me with confidence!
	SandGirl \| 18 Apr 2017 Report Abuse
	Click tracked, Purchase didn't. Homeserve didn't send email with code. Homeserve booked time for boiler health check and then cancelled 4 days before appointment (3 days outside full refund cancellation of service date). Friendly customer counts for nothing if the service you pay for cant be relied on for an elderly person.
	GSTEVE \| 09 Apr 2017 Report Abuse
	Still have not received cashback from December.
	sue1322 \| 07 Apr 2017 Report Abuse
	almost 12 months and still not paid out. TCB are meant to be chasing ......
	pcollings7 \| 23 Mar 2017 Report Abuse
	The transaction seemed to track well but it seems they never respond. Takes an awful long time to get any response and by the time they do, you could be on your second year, leading to the first cashback never being paid. Avoid!
	anandp \| 26 Jan 2017 Report Abuse
	Con Merchants! They have 2 "Homeserve 8" packages which are identicle in features and price yet one of them includes a Free Boiler Service. After taking out the policy I called them a number of times to arrange my boiler service but was told each time that "we don't do our boiler services until the winter months" so when I called them in November they then told me that my package didn't include the free boiler service! To cut a long story short it wasn't until I threatened to complain to the regulators that they agreed to come and do it. After searching on the internet it would appear that they do this to just about everybody, trying to tell you that you chose the option without the boiler service. Why they even offer 2 identicle packages at the same price with 1 including the service and the otherone without is beyond me but why they would think customers would choose the package without the boiler service when they are the same price is even further beyond me! Be very careful!! Oh they take around 4 months to payout btw.
	WebKinect \| 18 Jan 2017 Report Abuse
	Cashback declined after 18 months of chasing - DISGRACEFUL!
	t30485 \| 13 Dec 2016 Report Abuse
	Fighting between TCB and HOMESERVE. Terrible, if I could it would be no stars
	lanaki \| 31 Oct 2016 Report Abuse
	did everything according to instructions. cleared cookise etc..tracked ok. 15 months later still not paid out. poor. wont be using again.
	chandrakant \| 15 Jul 2016 Report Abuse
	Yet another merchant that does not pay, and tcb does nothing about it. I have now cancelled my policy and gone back to British Gas.
	Rainmaker \| 06 Jul 2016 Report Abuse
	having purchased a policy from Homeserve I did not receive any cash back despite submitting evidence etc. I would not purchase from this merchant again or recommend them
	Evines \| 17 Jun 2016 Report Abuse
	Sadly, like for many other people, Homeserve has not paid the expected cashback (9 month later we are still waiting). Very disappointing. I note that TCB has now changed the website to state that cashback is only payable on products listed BUT this was not the rule at the time of my (or many others) purchase.
	Jan_2000 \| 14 Jun 2016 Report Abuse
	It was track striaght away and decline after 6 months. so isn't accepting any claims for transactions older than 6 months and cannot cancel agreement after 6 months
	tajsandhu \| 04 May 2016 Report Abuse
	utterly terrible
	Jbraiche \| 17 Apr 2016 Report Abuse
	Been waiting since june last year apparently declined reason is service product hats exactly what they are advertising cash back for .
	Member617299839912 \| 22 Mar 2016 Report Abuse
	Merchant seems fine actually, but TCB are so far useless. I signed up 30th Nov to Homeserve via TCB and today is 28th Feb and still waiting for Cashback. Has been waiting mostly for TCB to update referral info with correct references etc but now been 3 weeks since 6th Feb waiting for TCB to even "submit" to Homeserve for approval.
	stemcgarry \| 28 Feb 2016 Report Abuse

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