Why haven't I received my cashback yet?

Firstly, it unfortunately takes quite a while for your cashback to reach us - and therefore for your transaction to become payable (see link below) - so we are most likely still waiting to receive your cashback ourselves. We estimate when your transaction will become payable on your account Earnings page > tab 'Cashback by Date' and also on each individual merchant's page.

Once your transaction has become Payable, you need to request a payout.

If you have requested a payout and still have questions then please follow the links below.

Related Questions

Related questions
• How do I receive my cashback payout?
• How do I make a payout to withdraw my cashback?
• Why is there a wait before my cashback is paid?
• I have requested a payout; why haven't I received it yet?
• The 'estimated payable speed' of my cashback has passed but it is still not payable?
• Frequently asked questions