Missing Cashback Claims
If your cashback is missing or isn't showing correctly in your earnings, you may find the answer below.
How do I submit a missing cashback claim?
If your cashback hasn't tracked, you can submit a missing cashback claim using the link below.
You'll need to provide your order details so we can send your claim to the retailer. Please make sure all the information is correct, as incorrect details could result in your claim being rejected.
My purchase is over 100 days old. Can I still submit a claim?
Most retailers have a time limit for submitting missing cashback claims, which is usually around 100 days from your purchase date. You can usually find this timeframe in the retailer's terms and conditions on their Topcashback offer page.
If the claims form won't let you select your purchase date, please submit a support ticket. We'll check whether the retailer and their network can still accept your claim.
I've accidentally closed my claim. Can it be reopened?
Yes. You can open a support ticket and let us know which claim you've closed. We'll reopen the claim for you.
Why haven't I received a response to my claim nudge?
We don't reply to claim nudges directly. However, as soon as there's an update on your claim, our team will let you know.
Still need help - submit a support ticket here.
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