Get up to £12.00 of your purchase back when you shop with Gousto Join TopCashback Free
Get up to £12.00 of your purchase back
when you shop with Gousto

Gousto Reviews

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“Fantastic product — even better with a discount through TopCashback.” This is how one happy TopCashback member summed up their feelings after ordering Gousto food boxes through us. Have a read through the other Gousto reviews below and you will see plenty of others have been happy with both the food and cashback they have received.

Some of the comments you will find regarding the service and products provided by Gousto include “Gousto is just brilliant, they send enough for each recipe and no more”, “great quality food” and “brilliant delivery, great recipes and great tasting food”. If you take a look at the more recent reviews which mention cashback, you will see many of them are positive, with feedback including “cashback came through really quickly with no issues”, “rapid payment of cashback — thank you” and “fastest I’ve ever received cashback”.

There are plenty of positive Gousto review comments on Trustpilot too, with one customer saying: “Every meal I have made for the last three years has been delicious and suitable for all the family. Ingredients are fresh and well packaged.” Others have said such things as “I think we will be ordering our weekly meals from here from now on”, “the quality of the products that are sent are brilliant and every recipe is full of flavour” and “I have been using it for five months and haven’t had the same recipe twice because there is so much variety”.

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Gousto Reviews
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Ususally tracks within minutes. Not tracking for me since cashback raised to 80p. Love the food though!
  Grizelda | 09 Mar 2022 Report Abuse
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After a couple months and lodging claim it was correctly credited to my account so make sure you're consistent with the claim.
  Carlos27 | 30 Dec 2016 Report Abuse
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I like getting cashback but find it a bit misleading
  tabitha20408 | 07 Aug 2016 Report Abuse
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We're enjoying using Gousto and thought the cashback would make it even better, but despite ordering our first box and qualifying for the first box cashback, they declined it. Slightly frustrating, and once the discounts are over we'll be switching to Hello Fresh.
  StephSanderson | 04 Jun 2022 Report Abuse
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Declined for no reason
Declines every time, despite me being a regular customer. It feels a bit deceitful for what is supposed to be an ethical retailer.
  robertsnerys | 03 Oct 2023 Report Abuse
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Never tracks - always putting in claims
More often than not the transaction doesn't track or it gets declined and I have to raise a claim which usually gets resolved thanks to Top Cashback, but Gousto are obviously rejecting and not tracking claims on purpose. Make sure you raise a claim when it doesn't track as I bet they're counting on people not bothering. I have never had to put as many claims in as I do for Gousto.
  Liz_Rackstraw | 13 Jul 2023 Report Abuse
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Always declined
Buy weekly boxes but Cashback always gets declined.
  HedaKat | 11 Jun 2023 Report Abuse
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Cashback always declined but paid after a claim
Every weekly purchase cashback is declined then when I open a case they accept it and make it payable. Obviously know they should be paying but trying to save some money. How many others don't challenge and just accept it has been declined?!? The food and delivery service is great though.
  Mattyh001 | 05 Jun 2023 Report Abuse
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Cashback always gets declined
I've now had to raise 23 claims for declined cashback for genuine transactions. The claims always get approved. So it feels like Gousto is just rejecting cashback to save a few pennies...
  Peter_111 | 25 May 2023 Report Abuse
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Declined
Declined with no reason
  Rach0603 | 24 Mar 2023 Report Abuse
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Once again Gousto are declining legitimate claims. Had 6 months of good cash back then this last month they started declining again. Not sure how TopCB let them get away with it.
  Liz_Rackstraw | 12 Jan 2023 Report Abuse
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Once again Gousto are declining legitimate claims. Had 6 months of good cash back then this last month they started declining again. Not sure how TopCB let them get away with it.
  Liz_Rackstraw | 12 Jan 2023 Report Abuse
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6 Purchases - all declined. Waste of time
  jdickin | 10 Jan 2023 Report Abuse
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My first box arrived damaged with ingredients missing, and because of this gousto chose to decline my cashback. Won’t be using gousto ever again.
  danieljack93 | 30 Dec 2022 Report Abuse
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my cashback was declined. liars. dont use them if you read this
  Member11110018659241 | 13 Dec 2022 Report Abuse
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All cash back this year has been declined
  TaraRai | 07 Dec 2022 Report Abuse
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Fake cashback and it said the retailer declined the big amount of cashback
  Velpro99 | 02 Dec 2022 Report Abuse
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Declined my cashback with no reasons, what's the point of setting cashback then??
  lynn47 | 01 Dec 2022 Report Abuse
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I am a new customer and they did not give me the offer as a new customer on topcashback
  sun8in8 | 01 Dec 2022 Report Abuse
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Tracks then all transactions declined on the 1st of the following month - customer services not interested in fixing this. just tell you to raise a claim.
  Grizelda | 04 Nov 2022 Report Abuse
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Gousto fail to reward existing customers. Currently had declined every purchase since December 1921. Complained many times and got nowhere.
  valwin | 17 Sep 2022 Report Abuse
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no idea why no cashback was ever given
  Member1180832851103 | 13 Jul 2022 Report Abuse
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no cashback received
  Seb2000 | 06 Jul 2022 Report Abuse
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They haven't paid out since February and continually lie to get out of paying cashback.
  Liz_Rackstraw | 30 May 2022 Report Abuse
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They do not grant the cashback.
  inuliza | 15 Feb 2022 Report Abuse
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