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Further to my previous review, I'll also give Top Cashback 5 stars for putting this shower over their customers. I have screen shots of my account that prove I spent the requried amount yet they say they are unable to take it further. I've been told that cashback should be treated as a bonus and not a guarantee and not to purchase items just for the cashback. Why then have proucts nobody would have heard of if it wasn't for this site? My advice, avoid this one, as even if you are 100% accurate, if Eurogrand say you're not then Top Cashback won't back you up.
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| 20 Feb 2015
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AVOID. I'll give them 5 stars, for their ability to tell lies. Had to open a claim as it didn't track. Eurogrand then said that I didn't play through the required amount. I have screen shots of my account to prove that I did, but it appears nobody wants to listen, This is the first time anybody has refused me cashback as I always follow the rules carefully. You'd expect more form a company owned by William Hill. I'll avoid all their products like the plague in future.
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| 18 Feb 2015
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Didn't track at first, but then after a few weeks jumped to payable after opening a case. Remember to pysically ask someone to exclude and remove all bonuses from your account before playing - as with all casinos, or you'll never turn that bonus over enough times to withdraw YOUR money. Overall good.
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G0OSE | 06 Feb 2015
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Downloaded the software and played the required money. Been over 3 week and not tracked.
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| 31 Jan 2015
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DIdn't track! Have put in missing cashback claim. Will update again if resolved, but for now I would say AVOID!
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cashbackyeehaa | 21 Nov 2014
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deposited £20 played through about £25 then tried to cashout £12 , didnt recognise my card, tried to put on another card but wouldnt pay on this as it wasnt the one id deposited with. tried to use help chat feature who advised me to remove my anti virus then went silent after i tried to dispute further. rang helpdesk but they are william hill not eurogrand so can only pass on message. I doubt very much that I will see my money again or the cashback. downloaded app and it is slowing down computer and refuses to load. ahhhhhhhhhhhh!
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reflex | 14 Nov 2014
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Why are these jokers still allowed on TCB? 3 Months since submitting a missing cashback claim TCB have yet to have a response. Pretty sure I know the outcome I'll get after reading reviews. TCB should pull these jokers from the site until all outstanding cashback claims have been resolved. Worst experience I've had on TCB.
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stobbsy79 | 02 Sep 2014
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Always had positive experience on this site but this was my first which did not track and I've not had payment on despite chasing many times. Joke is I spent 100s on the site, way more than needed. They email me all the time with offers for my non existent account but still no cashback. Will stay with sites I'm more familiar with in future.
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| 17 Jun 2014
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Cashback hasn't tracked and after claiming it was rejected by EuroGrand!!! AVOID PLEASE!
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dzona88 | 11 Jun 2014
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Cashback was confirmed in September, was due to be paid in december. Its now march, can someone explain what is going on as the cashback hasnt been declined?
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smerch1468 | 06 Mar 2014
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Cashback has been confirmed but originally tracked in sept, given average time for payout is 10 weeks not good to be this far down the line and not paid out.
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smerch1468 | 10 Jan 2014
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Did not track, over 1 month since claim submitted and no response from merchant yet - AVOID!
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brendan_howard | 21 Dec 2013
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Site's OK but still waiting on cashback from 1.5 YEARS ago.
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notinventedhere | 18 Dec 2013
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Avoid. Did not track, and then my claim was declined. They said I accessed the site though another channel, not via TCB, which is untrue. Very disappointing. Avoid.
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| 12 Dec 2013
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Avoid. Did not track, and then my claim was declined. They said I accessed the site though another channel, not via TCB, which is untrue. Very disappointing. Avoid.
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| 12 Dec 2013
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A V O I D - A V O I D - A V O I D - A V O I D - A V O I D.
Like others, have been told they are refusing cashback becuase I have 'apparently' signed up with another email address already. Nonsense, even IF that was the case, the registration to use their software would ultimately fail because of an email already in use.
Such a con. Just glad I got £115 back from my £20 initial deposit. Useless waste of 7 weeks of waiting for cashback
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| 11 Dec 2013
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Terrible, had to submit a claim and claim was denied as Eurogrand said i have used this email for multiple accounts - i only have one account with euro grand that i set up just in order to get the cashback, if the email address had been used before it would not allow registration!!! AVOID such a con!!
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mandy_darling | 11 Dec 2013
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Did not track and then months later after I lodged a claim, they refused my claim.
Stay away, this company makes topcashback look very bad.
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paulo647 | 11 Dec 2013
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Done, fulfilled requirements but like so many, not tracked. Claim submitted, now for many months wait.
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| 16 Nov 2013
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Taking a while to track, not sure if it is going through or not, leaves you uncertain on if you have done it right or not.
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RobertMoody95 | 03 Nov 2013
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did not track met all requirements, claim submitted
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mandy_darling | 17 Oct 2013
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Cashback tracked and money paid out with no worries. Took a long time to do but got the full cashback amount which was more than i had to bet on the site A+++
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theturnipking | 27 Aug 2013
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AVOID*****AVOID***AVOID*****AVOID*****AVOID***AVOID
Update on previous comment.
Eurogand did not track and rejected my claim stating that I signed up through another referral which is complete rubbish. Sent them and email to request confirmation that I signed up with Top Cash and they replied that they are not even affiliated with them. I know this is not true so they are either incompetent or liars.
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atheokli | 20 Aug 2013
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BEWARE - Gave it 5 stars so this can be at the top
Did not track and claim turned down.
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atheokli | 16 Aug 2013
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First time I've never received money from a cashback. Didn't track, provided all information required, Finally had word from them saying my claim has been rejected 1.5+ years on...
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monkeydaz | 03 Aug 2013
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