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DHL eCommerce UK Reviews

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This may be your first time booking your parcel delivery online or you may be a dab hand at shopping around for the best parcel delivery rates online. For cheap, next day, UK delivery that’s reliable and trackable then send with one of the most trusted courier companies in the world. Whether you’re sending the birthday gift there when you can’t be, or that little something special, ‘’just because’’… we know it’s what’s inside your parcel which counts, that’s why you can count on us to get your parcel from your door to theirs – at a cost that won’t break the bank.

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DHL eCommerce UK Reviews
	Shockingly bad, managed to loose 3 different parcels, customer service slow and none responsive
	Martin8 \| 09 Dec 2020 Report Abuse
	won't honour Cashback
	TopHappy \| 17 Nov 2020 Report Abuse
	Not a good service parcel haven't arrived on time it was my daughter birthday and she received her gift offer next day because I book parcel through them
	Muhammadzafran \| 04 Jun 2019 Report Abuse
	Awful service. Failed to notify me of delivery slot. Contacted company who said they would impliment straight away, and 4 hours later, nothing. Contacted them again and gave me a delivery slot - driver had no record of the collection. Following day, got a misterious refund and informed delivery was being returned because dimensions were incorrect (apparently by a matter of a cm or two) - appalling company. Avoid at all costs!
	PatrickJNunn \| 17 May 2019 Report Abuse
	The worst company ever. The parcel should be deliver within 5 days but it is still in UK and now I can not track it and they do not want to say it is lost. AVOID
	alhajzin \| 06 Apr 2019 Report Abuse
	Not recommended. Deception from the beginning. They are not part of DHL as advertised. You are led to believe that your parcel would be dealt by DHL by the poor customer service. My advice is to book directly via DHL. I used the expressed delivery, paid more but item left the country 3 days after dropping it to their main depot. Chat lines were also very deceptive. Day 1, they told me it’sm was in transit to Germany when the item was still sitting in the U.K. They showed no compassion at alone. Pure money minded. Avoid this company and look elsewhere.
	\| 23 Mar 2019 Report Abuse
	Not happy with them. Delayed and wrong amount
	jonnyo96 \| 06 Jul 2018 Report Abuse
	ook payment twice in November of 4 hundred and 44 pounds in total 888 pounds due to there website saying error payment hadn't gone through then took 2 lots messaged them to refund me the 444.00 pounds they took in error nothing I have sent recorded delivery letter still no reply giving them another 7 days then iam starting court proceedings to get my money back 2mins for accounts to see error and return money
	\| 16 Jan 2018 Report Abuse
	No stars took nearly 10 weeks to get to destination no replies to emails doubled the weight that parcel was DO NOT USE
	Nutynora \| 12 Jan 2018 Report Abuse
	declined payment and wasn't next day service took nearly a week!
	tropical1979 \| 11 Dec 2017 Report Abuse
	Tracked fine but payment was denied for no apparent reason. Would not use the company again as the price was actually more expensive if they are going to deny cashback.
	desertpunk1966 \| 02 Nov 2017 Report Abuse
	Cashback tracked then declined on past 10+ deliveries. Avoid.
	LDS \| 30 Jul 2017 Report Abuse
	My cashback claim was rejected. No explanation
	chipxtreme \| 05 Feb 2017 Report Abuse
	They never pay out the cashback, but they are cheap
	andrewE \| 06 Sep 2016 Report Abuse
	Worst courier company I ever came across, avoid at all cost
	danielo \| 12 Jul 2016 Report Abuse
	Cashback declined without reason. Parcel, (which was a large parcel), lost soon after courier collected it. Very difficult to conyact customer services & get response. Finally did after going through Facebook. Will be sticking yo Hermes
	taiusmum \| 02 Jul 2016 Report Abuse
	Declined cashback for no reason. Collected my parcel, then lost it. Struggle to get hold of anyone for communication about lost parcel but finally did but only by using social media to contact them. Am still waiting for my parcel to be found (large box so easy to see) or to be compensated for cost of sending & the contents. Poor customer service do not recommend
	taiusmum \| 23 Apr 2016 Report Abuse
	good service - but don't expect the cashback!
	donx \| 18 Oct 2015 Report Abuse
	Cashback declined for no reason! Wont be using this company again!!
	Joannawalker1980 \| 29 Jul 2015 Report Abuse
	Declined cashback. Wont use again
	Bootscat \| 15 Jun 2015 Report Abuse
	Tracked and then declined the nexy day .... claim raised!
	balsingh458 \| 12 Mar 2015 Report Abuse
	Tracks but they decline for no reason.
	samsonjet \| 06 Feb 2015 Report Abuse
	Cashback was not received. Claim with TCB but they refused to honour. Not a company I would want to try again based on this experience.
	tcbdjb \| 29 Dec 2014 Report Abuse
	simple to use but didn't actually come to collect my parcel - even after they confirmed a time slot. No reply to my email from 2 days previously with a simple question. No way of contacting them except online by a contact us form or on FB/twitter. Then you see all the other people with issues. I know it is christmas but so what? I paid for a service and didn't get it. Also, you dont find out the exected delivery date until you have paid for the service! a 3 day service apparently takes over a week to arrive. strange. avoid.
	Mil \| 19 Dec 2014 Report Abuse

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